THE IMPACT OF COMMUNICATION IN ORGANISATIONAL EFFICIENCY (A CASE STUDY OF NEPA ZONAL OFFICE ENUGU)

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ABSTRACT

The research was carried out in Enugu and the purpose was to determine the impact of communication on organizational efficiency. Oral interviews and questionnaire developed by the researcher were the instrument for data collection.

This study proved that the efficiency and effectiveness of an organization to co-ordinate its activity well depends on its level of communication network.

For the study to come to a reasonable point data collected from primary and secondary sources were analyzed using rank order score.

Three hundred and sixteen staff were selected as population sample from NEPA Enugu zonal office considering the above the limitations of the study were examined conclusion and recommendation given based on the finding.

TABLE OF CONTENT

Cover page

Title page

Approval page

Dedication

Acknowledgement

Abstract

Table of content

CHAPTER ONE

INTRODUCTION

1.1Background of the study

1.2Statement of problem

1.3Purpose of the study

1.4Research question

1.5Significance of the study

CHAPTER TWO

2.1LITERATURE REVIEW

2.2Types of communication and their uses

2.3Computer

2.4Satellite

2.5Tax

2.6Telephone

2.7Switch board

2.8Telex

2.9Radio

2.10Problem of effective communication

2.11Types and channel of communication

2.12Communication process

2.13Importance of communication in an organization

CHAPTER THREE

3.1Research design

3.2Area of study

3.3Population of the study

3.4Sample and sampling procedure

3.5Instrument for data collection

3.6 Validation of instrument

3.7Method of data collection

3.8Source of data

3.9Method of data analysis

CHAPTER FOUR

4.1Presentation and analysis of data

4.2Research question

CHAPTER FIVE

5.0Discussion of results

5.1Discussion findings

5.2Conclusion

5.3Recommendation

5.4Limitation of the study

Reference

Questionnaires

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THE IMPACT OF COMMUNICATION IN ORGANISATIONAL EFFICIENCY (A CASE STUDY OF NEPA ZONAL OFFICE ENUGU)

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