THE IMPACT OF THE INTRODUCTION OF THE COMPUTER ON THE SECRETARIAL PROFESSION (A CASE STUDY OF SELECTED BANKS IN ENUGU METROPOLIS)

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ABSTRACT

The degree to which computer is used in offices has been of serious concern to secretarial profession. This study investigated the impact of the introduction of the computer on the secretarial profession and how the secretarial react to the introduction of computer.

In order to arrive at a conclusive decision on the above objective, the researcher carried out a library research, interviews and questionnaires.

The populations of this study consisted of hundred secretaries in some selected banking institutions namely; First Bank of Nigeria Plc, Okpara Avenue, Union Bank of Nigeria Plc, Uwani and Abakpa Nike Community Banking Limited. Questionnaire and Oral interview were used to collect data.

The statistical tools used are average and percentage. When the data was analyzed, it was found that secretaries do not react adversely to the introduction of computer in their offices, computer have created new skills for the secretary and have added some spices to their work. With the acquisition of such skills, secretaries are now seen as indispensable tool in the office, thus giving them good professional status. And it was recommended that secretaries should develop attitudes and learning skills that would enable them to take advantage of new opportunity.

TABLE OF CONTENTS

Title pageii

Approval pageiii

Dedicationiv

Acknowledgementv

Table of contentsvi

Abstractix

CHAPTER ONE

Introduction1

Background of the study1

1.1Statement of problem5

1.2Purpose of the Study6

1.3Research Questions7

1.4Significance of the study8

1.5Delimitation of the study9

1.6Definition of terms10

CHAPTER TWO

Literature review12

2.1Perspective on Computer12

2.2Computer and organizational output/productivity18

2.3Computer and workload25

2.4Computer and workers health29

2.5Computer and redundancy30

2.6Synthesis of literature39

CHAPTER THREE

Research methodology40

3.1Area of Study40

3.2Research design41

3.3Population41

3.4Sample and sampling technique42

3.5Instrument for data collection43

3.6Method of gathering and Administering of data43

3.7Validation of research43

3.8Method of data analysis43

CHAPTER FOUR

Data presentation44

CHAPTER FIVE

Summary of findings, conclusion,

And recommendation51

5.1Summary of findings51

5.2Conclusion52

5.3Recommendations52

5.4Suggestion topics for further research54

5.5Limitation54

Bibliography55

Questionnaire

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THE IMPACT OF THE INTRODUCTION OF THE COMPUTER ON THE SECRETARIAL PROFESSION (A CASE STUDY OF SELECTED BANKS IN ENUGU METROPOLIS)

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