THE PERCEPTION OF TRAINING AND ORGANISATIONAL COMMITMENT AMONG STAFF OF GHANA IMMIGRATION SERVICE IN THE UPPER WEST REGION

ABSTRACT

This  study  aims  at  examining  the  perception  on  training  and  organisational commitment among staff of Ghana Immigration Service in the Upper West region. The  objectives  were:  to  examine the perceived benefits of organizational training; determine the nature of organisational commitment among staff, assess the extent to  which  the  perceived  main  individual  organisational  training  factors  influence employee’s  commitments,  and  finally  to  examine  the  main  association  between training and organisational commitment. The study was quantitative and was based on  the  views  of  80  staff  from  the  study  area.   A  self-administered  questionnaire was the main research instrument.  Considering the first objective, the study found that  the  employees  perceived  training  programmes  to  have  several  benefits  of which the most important ones were: Skills acquisition,  improvement in the selfconfidence of trainees.  With regards to the objective two,  the study found that the Immigration Services have more affective commitment followed by normative and then  continuance.  With  the  third  objective  it  was  found  that  the  employees perceived  management  support  for  training,  motivation  for  training,  perceived benefits of training and access to training respectively as the best  training  factors that influence  their  organisational commitments. Finally, it was found that  training has a positive correlation with employees’ commitment. Based on these findings, it was  recommended  that  the  Immigration  Service  should  attach  incentives  to training  participation  and  must  give  full  support  to  training  programmes  as  that could help workers to be loyal and committed to the Services