ABSTRACT
The importance of banking industry to every economy cannot be ignored. Bank is a place where all financial transaction of an economy impinges on. On the other hand, the impact of computers in alleviating some of the problems encountered by banks cannot be over-emphasized. Computer is seen as the most needed tools of improving banking transaction has not been well adopted by all banks in the Nigerian economy. Some banks see it as a means of upgrading their chequering up, transactions and keeping necessary data for customers for loans, advances and other services. Banks, which have gone into computerization, have observed that the positive prospect surpasses its negative prospects. This research therefore aims at showing the actual contributions of computer to the banking industry and the negative effects experienced by the banks that are yet to go into computerization. However, in case of the prospects and problems relating to computers, the researcher used both primary and secondary data and other related literature on the study topic in addition to this research being a case study, the researcher used a sample size drawn from UBA Plc in both their accounts and computer departments. The recommendations and conclusions were based on advising banks and other financial institutions to introduce the use of computer in their transactions. A general summary showed whether its contributions has actually led to the development in this industry and also indicated that computers use increased the efficiency and effectiveness of operations.
TABLE OF CONTENTS
Title pagei
Approval pageii
Dedicationiii
Acknowledgementiv
Table of contentsv
Abstractvi
CHAPTER 1: INTRODUCTION
Background of the study1
Statement of problem4
The objective of the study5
Scope of the study5
Research questions7
Significance of the study8
Definition of terms8
CHAPTER 2: REVIEW OF LITERATURE
Introduction to organizational concepts14
The evolution of computer15
The role of computer system in
Modern banking operation17
The structure of a computer system19
Computerization of customers’ banking in the Nigerian banks
Computer and information system24
Criteria for using computers25
The prospect of computerization in banking26
Customer services and computer application in
The banking sector: the computerized services
Misconceptions about computer36
Banking operations37
Obstructions to customers’ application in Nigeria banks39
CHAPTER 3: RESEARCH METHODOLOGY
Research Design41
Area of Study42
Population42
Sample and Sampling Techniques42
Research Instrument 44
Method of data collection45
Method of data analysis465
CHAPTER 4: DATA PRESENTATION AND ANALYSIS
How computerized do you consider
Your bank’s services to be?46
Are you computer literate?47
Hypothesis Testing55
CHAPTER 5: DISCUSSION, IMPLICATION AND RECOMMENDATION
Summary of Findings67
Recommendations69
Computer services distinguished70
Accountant and computers71
Conclusions72
Reference74
Appendix
Questionnaire