THE ROLE OF COMMUNITY PUBLIC IN CONFLICT MANAGEMENT

Overview
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ABSTRACT

This Project work was based on the role of public Relation is conflict management between oil producing communities and oil companies. The study was however contained to two major oil companies namely, the shall petroleum Development Company (SPDC) and the part.

Harcourt Returing Company (PHRC). In addition, Eleme Local Government Area Ikwere Local Government Area all in Rivers State which are lost communities to both shell and PHRC were used as case study.

To ensure that the aim is achieved, the work was divided into five chapters, while chapter one deals with the introduction to the Project, Including the theory base, research problems and hypothesis as well as scope and objectives and assumptions of the study, chapter Two involved literature Review. The research methodology in chapter three included the research design, sample instrument, data collection and analysis, procedure, while the expected results were also outlined.

The data collected in respect of the project were analysed in chapter four and elaborate discussions on the topic made. While in chapter five, the study was summarized, conclusion drawn and recommendation made.

TABLE OF CONTENTS

TITLE PAGE………………………………………………….i

APPROVAL PAGE…………………………………………….ii

DEDICATION…………………………………………………iii

ABSTRACT……………………………………………………iv

TABLE OF CONTENTS………………………………………v

CAHPTER ONE

1.0Introduction……………………………………………..1

1.1The Background of the study……………………………1

1.1.2Government Involvement in the oil Industry and the birth of (the NNPC (Nigeria National Petroleum Corporation)………….6

1.1.3History of shell in Nigeria ……………………………..7

1.1.4Public Relations Practice in Rot Harcourt The hing Company Limited (PHRC) and shell Development Company of Nigeria…………………………………………………10

1.2Statement of Research Problems………………………12

1.3The Purpose (Objective) of the Study…………………13

1.4Significance of the Study………………………………13

1.5Research Questions……………………………………15

1.6Research hypothesis……………………………………15

1.7Definition of Terms……………………………………17

1.8Assumptions……………………………………………18

1.9Scope and Limitations of the study……………………18

References……………………………………………………20

CHAPTER TWO

2.0Literature Review………………………………………22

2.1Sources of Literature …………………………………. 22

2.2The Review ……………………………………………23

2.2.1Community Relations…………………………………30

2.2.2Crisis Management and Resolution …………………37

2.2.3Issues Management ………………………………….38

2.2.4Planning and Prevention of crisis……………………39

References 42

CHAPTER THREE

3.0Methodology………………………………………44

3.1Research Design ………………………………….44

3.2Research Design …………………………………44

3.3Research Sample………………………………..44

3.4Measuring Instrument ………………………..45

3.5Data Collection……………………………..46

3.6Analysis of Data……………………………46

CHAPTER FOUR

4.OData Analysis and Result Presentation…………………47

4.1An overview………………………………………….47

4.2Analysis of Responses of the staff of Public Relation Department ……………………………………….48

4.3Analysis of Responses of the public……………..59

4.4Hypothesis Testing …………………………………70

4.5Discussions of findings…………………………78

CHAPTER FIVE

5.0Summary, Conclusion and Recommendation

5.1Summary of the Study……………………………….81

5.2Conclusion ………………………………………….82

5.3The commendations …………………….83

BIBLIOGRAPHY………………………………………..85

APPENDICES

AppendixI – Questionnaire for staff ………………………87

AppendixII – Questionnaire for the Pubic ………………88

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THE ROLE OF COMMUNITY PUBLIC IN CONFLICT MANAGEMENT

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