TRAINING AND DEVELOPMENT OF HUMAN RESOURCES A CRITICAL FACTOR IN BANKING OPERATIONS (A CASE STUDY OF FIRST BANK OF NIGERIA PLC ENUGU MAIN BRANCH)

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ABSTRACT

This research work is aimed at finding the effect of training development in banking operations.

The purpose is to determine the relationships between the level of productivity and human resources, training and development; discover the causes of high labour turnover in banks, especially commerce banks.

Also to determine the whether the availability of training and development opportunities motivate staff of banks, to enable them stick firmly to the service of the banks.

In conducting the research, the researcher used oral interview, questionnaires and personal observations to collect the necessary data required.

A sample size of 53 (Fifty-three) of First Bank Plc, were studied. The data collected were statistically analyzed by the use of percentage. On the application, it was discovered that training and development opportunities motivate workers and improves the level of job performance of he staff of the banks. Despite the fact that substantial number of banksâ€™ employees have been trained, their performance as still not encouraging

Based on the above findings, the following recommendations were made: Banks should ensure that their training programmes are will structured and planned; equal opportunity for training and development should be given to evenly member of staff at all levels. Training programme should be supported with adequate job rotation and assignment. Training should be structured to cover many of the practical aspects of banking services. Trainers also should be equipped with materials and should ensure regular training for trainers to enable them update their knowledge.

The researcher also recommends that banks should keep this work, and refer to it whenever a training and development programmes is being designed. The idea of dumping research works in the archive without and meaningful use of them is ill concerned.

TABLE OF CONTENT

Title page

Approval page

Dedication

Acknowledgement

Table of content

Abstract

CHAPTER ONE

Introduction

1.1 Background of the study

1.2 Statement of the problem

1.3 Purpose/ objective of the study

1.4 Research Questions

1.5 Research Hypothesis

1.6 Significance of the study

1.7 Scope, Limitations and Delimitations

1.8 Definitions of terms

References

CHAPTER TWO

Review of Related Literature

2.1 Introduction

2.2 What Is Training

2.3 Importance of training and development programme

2.4 Principles of Learning

2.5 Understanding Training and Development Needs

2.6 On- The â€“ Job Training

2.7 Evaluation of Training And Development

Reference

CHAPTER THREE

Research design and Methodology

3.1 Research Design

3.2 Area of study

3.3 Population

3.4 Sample and sample Techniques

3.5 Instruments of data collection

3.6 Methods of date presentation

3.7 Methods of data analysis

References

CHAPTER FOUR

Data presentation and analysis

References

CHAPTER FIVE

Finding, Recommendation and Conclusion

5.1 Recommendations

5.2 Conclusion

References

Bibliography

Appendix

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TRAINING AND DEVELOPMENT OF HUMAN RESOURCES A CRITICAL FACTOR IN BANKING OPERATIONS (A CASE STUDY OF FIRST BANK OF NIGERIA PLC ENUGU MAIN BRANCH)

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