USING MANAGEMENT INFORMATION SYSTEM TO IMPROVE CUSTOMER SERVICES AND GROWTH IN THE BANKING INDUSTRY (A CASE STUDY OF INTER-CONTINENTAL BANK)

Overview
Cite Work

ABSTRACT

This research work was carried out in order to examine the extent of using management information system (MIS) to improve customers service and growth in inter-continental bank Enugu with so much emphasis on the impact of computerization on its operation.

This survey made are of information from oral interview questionnaires and certain analysis of published materials.

The following are the highlights of result:

1)There are various operations of the bank ranging from current account maintained by the bank to customers such as cooperate and financial adviser has become cumbersome as regards to various dot a records to be processed.

2)The bank would be able to keep and maintain records of various accounts and customers records as well as management and staff of the company by the use of modern electronic processor the computer.

Based on these findings the following recommendations are made:

The bank should ensure that every of its staff is computer literate so that their unable goods or objectives is achieved.

There should also be an automatic uninterrupted power supply (ups) to guard information loss or disruption of work process in the event of power failure.

TABLE OF CONTENTS

Title page

Approval page

Dedication

Acknowledgement

Abstract

Table of contents

List of tables

List of figure (if any)

CHAPTER ONE

Introduction

1.1 Background of the study

1.2 Statement of problems

1.3 Purpose of the study

1.4 Scope of the study

1.5 Research question

1.6 Research hypothesis

1.7 Significance of the study

1.8 Limitation of the study

1.9 Definition of terms

Reference

CHAPTER TWO

Literature Review

2.1 Brief history of banking in Nigeria

2.2 Banking operation in Nigeria

2.3 Origin of money

2.4 Origin of banking

2.5 Development of banking

2.6 Growth of banking

2.7 Account maintained by Inter- continental trust banks

2.8 Ways in which the bank keep its information system improve customers service

Reference

CHAPTER THREE

Research Design Methodology

3.1 Research Design

3.2 Area of the study

3.3 Population of the study

3.4 Sample size

3.5 Instrument for data collection

3.6 Validation of the instrument

3.7 Reliability of the instrument

3.8 Method of data collection

3.9 Questionnaire distribution and retrieval

Reference

CHAPTER FOUR

Data Presentation and Analysis

4.1 Presentation and analysis of data

4.2 Testing of Hypothesis

Reference

CHAPTER FIVE

Discussion, Recommendations Conclusion

5.1 Discussion of result and findings

5.2 Conclusion

5.3 Recommendations

5.4 Suggestion for further research

Reference

Bibliography

Appendix

Read Download

USING MANAGEMENT INFORMATION SYSTEM TO IMPROVE CUSTOMER SERVICES AND GROWTH IN THE BANKING INDUSTRY (A CASE STUDY OF INTER-CONTINENTAL BANK)

Related Works