Automated Teller Machines (Atms) And Employee Performance: A Case Study of Barclays Bank Kamwokya Branch Kampala (Uganda)

Overview
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TABLE OF CONTENTS

DECLARAl'ION ............................................................................................................. i

APPROVAL ................................................................................................................... ii

DEDICATION ............................................................................................................... iii

LIST OF ABBREVIATION .......................................................................................... iv

ACKNOWLEDGEMENTS ............................................................................................ v

TABLE OF CONTENTS ............................................................................................... vi

LIST OF TABLES ....................................................................................................... viii

LIST OF FIGURES ....................................................................................................... ix

ABSTRACT .................................................................................................................... X

CHAPTER ONE ........................................................................................................... 1

1.0 Introduction ............................................................................................................... I

1.1 Background ofthe study ........................................................................................... 1

1.2 Problem state1nent. .................................................................................................... 2

1.3 Purpose of the Study ................................................................................................. 2

1.4 Objectives of the Study ............................................................................................. 2

1.5 Research Questions ................................................................................................... 2

1.6 Scope of the Study .................................................................................................... 3

1.6.1 Geographical study ................................................................................................ 3

1.6.2 Time frame of the study ......................................................................................... 3

1.6.3 Subject Matter ........................................................................................................ 3

1.7 Significance ofthe study ........................................................................................... 3

1.8 Conceptual Framework ............................................................................................. 4

CHAPTER TWO: LITERATURE REVIE\V ............................................................ 5

2.0 Introduction ............................................................................................................... 5

2.1 ATM .......................................................................................................................... 5

2.2 Roles of ATM ........................................................................................................... 5

2.3 Elements of A TM ..................................................................................................... 7

2.4 Employee Performance ............................................................................................. 8

2.4.1 Employee Relationship .......................................................................................... 9

2.5 Relationships between A TM and employee performance ...................................... 11

CHAPTER THREE: METHODOLOGY ................................................................ 12

3.0 Introduction ............................................................................................................. 12

3.1 Research Design ..................................................................................................... 12

3.2: Research Population ofthe study .......................................................................... 12

3.3 Sample size ............................................................................................................. 12

3.4 Sampling Procedure ................................................................................................ 13

3.5 Data Collection methods ......................................................................................... 13

CHAPTER FOUR: PRESENTATION, INTERPRETATION AND ANALYSIS

OF DATA ..................................................................................................................... IS

4.0 Introduction ............................................................................................................. 15

4.1 Characteristics ofthe respondents .......................................................................... 15

CHAPTER FIVE: SUMMARY OF MAJOR FINDINGS, CONCLUSIONS AND

RECOMMENDATIONS ............................................................................................ 32

5.0 Introduction ............................................................................................................. 32

5.1 Summary of the research findings .......................................................................... 32

5.2 Conclusions ............................................................................................................. 32

5.2.1 The challenges faced by employees when using A TM machines ........................ 32

5.2.3 The relationship between A TM and employee performance ............................... 33

5.3 Recotnmendations ................................................................................................... 33

5.4 Areas of further study ............................................................................................. 34

REFERENCES ............................................................................................................. 35

APPENDICES .............................................................................................................. 37

APPENDIX A: RESEARCH INSTRUMENTS ........................................................... 37

1. QUESTIONNAIRE .................................................................................................. 37

2. INTERVIEW GUIDE ............................................................................................... 43

APPENDIX 8: PROPOSED TIME FRAME/WORK PLAN ...................................... 44

APPENDIX C: PROPOSED BUDGET ....................................................................... 45

ABSTRACT The topic of the study was A TM and employee performance. A case study of Barclays bank Kamwokya branch, The purpose of the study was to find out the relationship that exists between A TM and employee performance. The objectives of the study was; to establish the effects of ATMS on employee performance of Barclays bank Kamwokya branch, To establish the effects of carrying out banking transactions 24hrs a day on employee performance behavior, To establish how A TMS control fraud. The research used both descriptive and analytical research design. The findings of the study indicated the following: ATM machines are present in Barclays bank Uganda Limited The major role of A TM function is to prevent detect errors and fraud Employee reports are made for the management to base their decisions on External auditors measures the effectiveness of A TM machine functions Management of Barclays Bank Uganda Limited gives employees due independence While a number of challenges have been cited, the most seem to point at the independence and objectivity of the employees. Basing on the fact that internal auditors are employees of the organizations, they tend to perform their duties towards the directors of their employers or management. The following recommendations were made; Strong and sustained suppo11 from senior management is the single most important element in building an effective and independent employee performance. Ideally, the head of the bank should report directly to the Board of Directors. This positions the employees to play a more independent and strategic role, which extends beyond performing as expected. It also reflects the attitude and expectations of senior management with respect for the employees, and promotes independence and objectivity by placing an appropriate distance between the bank and its employees. 2. To be effective on employee performance, management needs to move from a tactical level to a strategic level. They need to align their resources and provide assurance on risk, governance, and control of business processes that support the banks objectives and that demonstrate the value of the employees. 3. A close working relationship with senior management, along with their visible support, signals that they value the expertise that employees bring to their organization. Such a relationship can strengthen the perception of the independence and objectivity of the management function. X

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Automated Teller Machines (Atms) And Employee Performance: A Case Study of Barclays Bank Kamwokya Branch Kampala (Uganda)

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