EMPLOYEE RELATIONS PRACTICE IN THE AVIATION INDUSTRIES IN NIGERIA. (A CASE STUDY OF THE FEDERAL AIRPORTS AUTHORITY OF NIGERIA - FAAN ENUGU AIRPORT)

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ABSTRACT

This research work is carried out on the Employee Relation precut in the Aviation industries in Nigeria taken FAAN, Enugu as their main stay. The research which was carried out in a systematic and sequential order is making up of five chapters.

Chapter one, is the intioduition of the study, two, is a level of the literature three, is the researcher Design and methodology out of while determination of sample size was done, four war the Analysis and interpretation of Data where tables, percentages, responses frequencies and standard deviations was used to elaborate the result and Decision taken at the end of each hypothesis test. While chapter five set forth to summarize the findings give a proper recommendations and at the same time draw a conclusion to he study.

The questionnaire and oral interviews helped in getting almost some of the important informations needed for the researcher work while at the end Bibliography was drawn which comprises all the present text not later than ten years of publication used in given meaning to the research topic to make the reader interested and bias free in the manuscript.

The general finding of the research study was based on the extent employee relation proactive in the industry will increase the general patronage of their customers in other wards, meeting their standard and targeted objective of profit volume and also the general attainment of managerial functions as of given the employees five hards to paticipate in decision - making of the industry.

Based on the findings above, conclusions and Recommendations were drawn and based on the recommendations, conclusions were made.

TABLE OF CONTENTS

Title pageii

Approval pageiii

Dedicationiv

Acknowledgementv

Abstractvii

Table of contents ix

CHAPTER ONE

1.0Introduction 1

1.1Statement of the problem3

1.2Objectives of the study4

1.3Formulation of hypothesis5

1.4Significance of the study6

1.5Scope of the study7

1.6Definition of terms8

CHAPTER TWO

Literature Review9

2.1An overview of public relations 9

2.2Objectives of public relations10

2.3Development of public relations in Nigeria12

2.4The role of public relation in marketing13

2.5The public of an organ 14

2.6Public relation planning model/process 15

2.7Problem of public relations 18

2.8Company profile19

CHAPTER THREE

3.0Research methodology23

3.1Research design23

3.2Population of the study24

3.3Sampling technique 24

3.4Determination of sample size24

3.5 Research instrument used25

3.6Limitations of the study26

CHAPTER FOUR

4.0Presentation and Analysis of data 27

4.1Analysis of data 27

4.2Testing of hypothesis33

CHAPTER FIVE

5.0Summary of findings, recommendations and conclusion38

5.1Summary of findings38

52.Recommendations40

53.Conclusion42

Appendix44

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EMPLOYEE RELATIONS PRACTICE IN THE AVIATION INDUSTRIES IN NIGERIA. (A CASE STUDY OF THE FEDERAL AIRPORTS AUTHORITY OF NIGERIA - FAAN ENUGU AIRPORT)

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