EMPLOYEE SATISFACTION IN THE BANKING INDUSTRY (A CASE STUDY OF GCB BANK-MPRAESO & KWAHU RURAL BANK-PEPEASE)

ABSTRACT

Employee satisfaction in the banking industry is very crucial as the success or failure of every organization depends greatly on its employees. It is therefore expedient that all banks do their possible best to ensure that their employees are satisfied at all times. Employee satisfaction is not measured by just the factors pertaining to the job but can also be measured by how the job affects the lives of the employees. The study thus aimed at examining the satisfaction of employees in the banking industry taking into consideration how their jobs affect their personal lives.

Structured questionnaires, interviews and observations were used to gather information for the study. Simple random and purposive sampling techniques were used in the selection of the sample for the study. The Statistical Package for Social Scientists (SPSS) helped greatly in the analysis of data.

The study showed that although bankers experience a lot of stress, their family lives and social lives are not affected and that they are actually satisfied with their jobs considering how these jobs affect their lives in totality. The study revealed that there is a disparity between employee satisfaction and job satisfaction as job satisfaction is one of the forms of employee satisfaction with the other being personal satisfaction by which the satisfaction of employees was measured in this study. The study also made known that there is a lot of stress inherent in the banking profession. The workload on the bankers should also be evenly distributed or more hands should be brought on deck to reduce the stress levels of the bankers and afford them enough time to concentrate on other aspects of their lives in order to maximize their satisfaction with their jobs.