Employee Training and Organizational Performance of Benadir University Mogadishu, Somalia

ABSTRACT 

The aim of this study was to explore the relationship between employee training and organizational performance in selected University in Mogadishu, Somalia. The study particularly sought to establish how employee training influences on the organizational performance of the target University of Benadir. In gathering the information, the research study employed both primary and secondary sources, questionnaire. The primary source was mainly the distributed questionnaires, and the secondary sources were the library work and internet explorer. The study used for Descriptive design ( comparative and correlation as research design. The target population of the research was 160 and using simple random sampling sample of 114 respondents from Benadir University and different respondents like top management, middle, and non managerial staff. This study was guided four research objectives such as 1) to determine the demographic characteristics of respondents 2) to determine the level employee training 3) to determine the level of organizational performance 4) to establish if there is significant relationship between the target variables. Tables were used in organizing the data, SPSS and excel application software were the tools employed to analyze and interpreting the collected data. From the findings of the study, it was revealed that employee training and organizational performance up to an extent influence each other. As the analysis of this research showed if the employee training are administrated well enough the organizational performance would be effective. During the analysis the researcher founded that mostly the management of the target University train, motivate, communicate, delegate, monitor, compensate, appraise and evaluate the quality of their employees but not in an effective and efficient way. And the Recommendations suggested by the research include offering employees a competitive wage/salary, to make sure that employer right recruitment process, to provide both new and old employees a training and orientation, to review your managerial style from time to another, to motivate your employees, and to develop a sense of fun and development.

TABLE OF CONTENTS

Declaration A ................................................................................................... .ii

Declaration B ................................................................................................... .iii

Dedication ........................................................................................................ iv

Acknowledgement ....... ,. ..................................................................................... v

Abstract ...................................... .................. .................................................... vi

Table of Contents ............ : ............................................................................... vii

List of Tables ..................................................................................................... x

CHAPTER ONE .............................................................................................. 1

1.1 Introduction ................................................................................................. 1

1.1.1 Historical perspective ................................................................... 1

1.1.2 The0retical perspective ........ ......................................................... 2

1.1.3 Conceptual Perspective ................................................................ 3

1.1.4 Contextual Perspective ................................................................. 3

1.2 Statement of the Problem ............................................................................ 3

1.3 Objective of the Study ................................................................................. 4

1.3 .1 General ......................................................................................... 4

1.3 .2 Specific ......................................................................................... 4

1.4 Research Questions ..................................................................................... 4

1.5 Hypothesis ............ · ...................................................................................... 5

l.6Scope ........................................................................................................... 5

1.6.1 Geographical Scope ...................................................................... 5

1.6.2 Content Scope ............................................................................... 5

1.6.3 Theoretical Scope ......................................................................... 5

1.6.4 Time Scope ................................................................................... 5

1. 7 Significance of the Study ............................................................................ 5

CHAPTER TW0: LITERATURE REVIEW .............................................. 7

2.0 Introduction .... ............................................................................................. 7

2.1 Theoretical Review ...................................................................................... 7

2.2 Conceptual framework ................................................................................ 8

2.3 Related Literature ........................................................................................ 9

2.3.1 Meaning ofTraining ................................................................... 10

2.3.2 Training Methods ....................................................................... 13

2.3.3 On-the-joq Training .................................................................... 13

2.3 .4 Off-the-job training .................................................................... 15

2.4 Challenges of Training in The Organizations ........................................... 16

2.4.1 Staff Turnover ............................................................................ 16

2.4.2 Lack of Management and Employees' Commitment.. ............... 16

2.4.3 Costs .......................... ................................................................. 17

2.4.4 Resistance to Change .................................................................. 17

2.4.5 Lack oflntellectual HRD Professionals ..................................... 17

2.5 Oraganizational performance ................................................................... 18

2.5.1 Training Needs Assessment (TNA) ............................................ 19

2.5.2 Organizational analysis .............................................................. 19

2.5.3 Task Analysis ............................................................................. 19

2.5 .4 Supervisor Management Training .............................................. 20

2.5.5 Required Employee Training ..................................................... 20

2.6 Areas of training in the orga~zations ....................................................... 21

2.6.1 Emergency Action and Fire Prevention ..................................... 21  

2.6.2 Workplace Safety for Employees ............................................... 21

2.6.3 Creating a Custom Training Plan for Your Organization .......... 21

2.6.4 Ensure Your Training is Effective .............................................. 21

2.6.5 The Most Effective Training Techniques ................................... 22

2.6.6 Employee Training ..................................................................... 22

2.6. 7 Online Employee Training ......................................................... 22

2.6.8 Supervisor Training .................................................................... 22

2.6.9 Workplace Training .................................................................... 23

2.6.10 Relationship between Training and Employee Performance ... 23

2.6.11 Improvement of the Employees' Ability .................................. 23

2.6.12 Employee Retention ................................................................. 23

2.7 Employee Gets Confidence ....................................................................... 24

2. 7 .1 Employees' Performance ........................................................... 24

2.7.2 Improvement of the Employees' Performance ........................... 25

CHAPTER THREE: METHODOLOGY ................................................... 26

3.0 Introduction ............................................................................................... 26

3.1 Research Design ........................................................................................ 26

3 .2 Research Population .................................................................................. 26

3 .3 Sample Size ............................................................................................... 26

3 .4 Sampling Procedure .................................................................................. 27

3.5 Research Instrument .................................................................................. 27

3 .6 Validity and Reliability of the instrument ................................................. 28

3.7 Data Gathering Procedure ......................................................................... 28

3. 7 .1 Before the administration of the questionnaires ......................... 28

3.7.2 During the administration of the questionnaires ........................ 29

3.7.3 After the administration of the questionnaires ........................... 29

3.8 Data Analysis ............................................................................................ 29

3.9 Ethical Consideration ................................................................................ 3 0

3.10 Limitations of the Study .......................................................................... 30

3.11 Review the threats to validity .................................................................. 30

3.11.1 Tight schedule of the respondents: ........................................... 30

3.11.2 Language barrier: ..................................................................... 31

3.11.3 Dishonesty of the respondents: ................................................. 31

CHAPTER FOUR ......................................................................................... 32

DATA PRESENTATION, ANALYSIS AND INTERPRETATION ........ 32

4.0 Introduction ............................................................................................... 32

4.1 Demographic characteristics of the respondents ....................................... 32

4.1.1 Sex of the Respondents .............................................................. 33

4.1.2 Age of the Respondents .............................................................. 34

4.1.3 Title of the Respondents ......................................................................... 34

4.1.4 Education Level of the Respondents ...................................................... 34

4.2 Description of the Independent Variable .................................................. 35

4.2.1 Employee Training ................................................................................. 35

4.3.0 Description of the Dependent Variable .................................................. 37

4.3.1 The level of organizational performance ................................................ 37

4.4 Relationship between employee training and organizational performance in Banadir University Mogadishu, Somalia ........................ 43

CHAPTER FIVE ........................................................................................... 45

DISCUSSION, CONCLUSION AND RECOMMENDATION ............... .45

5.0 Introduction ............................................................................................... 45

5.1 Discussion ................................................................................................. 45

5.2 Conclusion ................................................................................................. 46

5.3 Recommendations ..................................................................................... 48

5.3.1 Improve the marketing skills of employees ........................................... 48

5.3.2 Employee saticfaction ............................................................................ 48

5.3.3 Training programs .................................................................................. 49

5.4 Areas for Further Research ........................................................................ 49

References ....................................................................................................... 50

~~i= ...................................................................................................... 54

Appendix I B: Transmittal Letter for Respondents ......................................... 55

appendix II : Clearance From the Ethical Committee ................................... 56

Appendix III:Informed Consent ...................................................................... 57

Appendix IV: Face Sheet : ............................................................................... 59

Appendix V: Research Instruments ................................................................. 60

Curriculum Vitae ............................................................................................. 62