Abstract Modern education is witnessing wide changes in the wake of globalization of economy. Traditional way of learning and development is gradually shifting towards skill development and pragmatic learning modules. In addition to knowledge acquisition now a day’s business and operational heads of various industries and firms are giving more importance to skill acquisition. It is widely acknowledged by various researches that there is big gap between what the kind of education imparted by...
ABSTRACT: Extracurricular activities play an important role in today's business management program. MBA students are receiving training in different areas and this program produces exceptionally talented professionals with the right attitude, right skills and knowledge as required current industry. The purpose of this study is to determine whether the skill improvement of MBA students differs based on their participation in extracurricular activities. Extracurricular activities are found in a...
ABSTRACT Organizations need employees’ participation through voice behavior in terms of sharing information, opinions, and generating valuable ideas in their workplaces. This constructive voice behavior increases organizational effectiveness in the workplace. Thus, the purpose of this study is to develop a predictive model on employee voice behavior from the antecedents of voice (empowering leadership, organizational learning capability, relationship with the supervisor, job satisfaction, ...
Executive Summary The "Emaar Properties Public Joint Stock Company (PJSC)" is based on recent managerial and strategic issues facing the organization, which must be resolved prudently to permit growth, as well as keep up with a competitive spot. Thus, this analysis paper will analysis presents the case for the company. The analysis first identifies the key issues, then analyses the cases via relevant strategic models and tools such as the SWOT analysis. The analysis will assist in ascertaini...
Abstract-This research seeks to examine the impact of CRM on the performance of deposit money banks in Nigeria between 1999 and 2013. The researchers uses OLS multiple regression to examine the impact of complaint management, timeliness in service delivery, security of money and ease of opening account on ROA, ROE and ROI of deposit money banks. The co-integration test carried out showed that there is the existence of long-term equilibrium relationship between CRM and deposit money banks perf...
ABSTRACT The study was conducted in ethiotelecom contact center Advisor on customer satisfaction. The main objective of study was to investigate the effectiveness of contact center Advisor on customer satisfaction in case of ethiotelecom in TPO site, using descriptive research design. The study has used the SERQUAL model of the service quality with the five service quality dimensions. The five service quality which were Adopted by Lara Pow namely Tangible, Reliability, Responsiveness, Assuran...
BACKGROUND OFF THE STUDY Information is a critical resource in the operation and management of organization. The information should be accurate and timely vital for the effective performance of management function such a planning, organizing, leading and control. Therefore, for any organization to survive every competitive environment, it must consciously plan and implement a functional information system of which is the computer. Computers have revolutionized every ones lives. They have chan...
INTRODUCTION In democratic society, we have many freedoms that we can exercise within certain limits. However, in enjoying our freedoms, we do not have the right to have the way that infringes the freedom of others. We must act in a responsible manner by showing concern for other, like wise business organizations are expected to act in a responsible way towards its host community and the society in general. BACKGROUND OF THE STUDY Social responsibility is a philosophy which states tha...
BACKGROUND OF STUDY The Nigeria rural areas consist of diversity of people with distinct cultures sustained by diverse economy. Infact, the structure of the rural areas in Nigeria and their cultures are characterized both by continuity and changes. The societal values and norms control of the rural dwellers to a large extent have destabilizing effect on entrepreneurship development processes. The development of the rural economy depends largely on the availability of entrepreneurial competen...
BACKGROUND OF THE STUDY Business is being set up for the purpose of making profit and satisfies consumer’s needs. The only means of meeting this need is through reduction on cost and increasing productivity. Therefore, on stressing on organizational productivity and profitability. Agbinifoh B.A Etal (1999) define motivation as a driving force within an individual produced by a state of tension that exists, as the result of an unfulfilled need. Nwachukwu (1998) “defined motivation as ener...
ABSTRACT This research work is centered on the effect of conflict management on employee’s performance in an organization (A case study of Ajaokuta Steel Company Limited and Fougerolle Construction Company, Kogi State). The objective of this study is to find out whether conflict can be avoided in an organization and to find out whether competence in dealing with conflict is an essential part of the responsibility of an organization. Data for this study were obtained from Ajaokuta Steel Co...
TABLE OF CONTENTS Title page ii Certification iii Dedication iv Acknowledgement ...
ABSTRACT This research examined the degree of labour relationship between management and employees of Anammco Plc Emene. The population consisted the staff of Anammco including secretaries the sample is 100 for the analysis of the data collected. It was discovered that cordial relationship exists between management employees of Anammco Plc even though the organization has thrived without industrial crises. TABLE OF CONTENTS Title Pageii Approval Pageiii Dedicationiv Acknowledgementv Ab...
BACKGROUND OF THE STUDY It is very important to note that in many developing countries like Nigeria, it is being argued that the small scale industries have not and cannot alone be expected to play the dynamic role that they are expected to play towards the rapid growth and development of the various segment of the country. It is therefore becoming even more important those countries that the small scale industries which had however been neglected could play a significan...
ABSTRACT This project work titled the contribution of Small Scale Business to the Economic Development of Delta State (a case study of Isoko North Local Government Area) is a vital one and timely at a time like this that economy development has become a crucial issue in the life of people. The objectives of the study, which were explained among other things in chapter one, include among others the relevance of small scale business to the economy development of Isoko North Local government are...