Provost Grievance Management Strategies and Lecturers Effectiveness in Emmanuel Alayande College of Education, Oyo, Oyo State, Nigeria.

ABSTRACT: This study investigated the 

relationship which exists between Provost 

grievance management strategies and Lecturers‟ 

effectiveness in Emmanuel Alayande College of 

Education, Oyo, Oyo State, Nigeria. Descriptive 

research of survey type was adopted. The 

population of the study consisted of all the 

academic staff in the whole of Emmanuel Alayande 

College of Education, Oyo, Oyo State, Nigeria. Out 

of the whole academic staff in the six 

schools/departments (namely: school of Arts & 

Social Sciences; School of Education; School of 

Sciences, School of Languages; School of 

Vocational & Technical Education and School of 

Childhood & Primary Education Studies) in the 

College, 30 respondents (male and female 

Lecturers) were proportionally selected. The study 

used „Provost Grievance Management Strategies 

Questionnaire‟ (PGMSQ) and „Lecturers‟ 

Effectiveness Questionnaire‟ (LEQ) to collect 

information from the respondents on grievance 

management strategy and Lecturers‟ effectiveness 

in Emmanuel Alayande College of Education, Oyo, 

Oyo State, Nigeria and was validated by experts in 

the field of Educational Management and tested for 

reliability. The instrument was found reliableusing 

Pearson Product Moment Correlation Co-efficient 

(r) statistics. A correlation co-efficient of 0.77 was 

obtained using test re-test method. The researchers 

distributed the questionnaires and collected on the 

spot to avoid misplacement of the questionnaire. 

The coded data were analyzed using inferential 

statistics of Pearson product-moment correlation 

statistics at 0.05 level of significance and 28 

degrees of freedom.The findings revealed that,

provost shows high concern for self as well as 

others involved in grievance and thus improve 

Lecturers‟ effectiveness in the College, provost that 

shows low concern for self, high concern for others 

and generosity in dealing with grievance to some 

extent can improve the Lecturers‟ effectiveness in 

the College, provost that shows moderate concern 

for self and others and exercise give and take 

measure to reach acceptable decision can facilitate 

Lecturers‟ effectiveness in the College, provost that 

shows high concern for self and others and stands 

on his/her right during grievance can improve 

Lecturers‟ effectiveness in the College, and provost 

that shows low concern for self and others and 

finds better time for those involve in grievance will 

improve and encourage Lecturers‟ effectiveness in 

the College.Based on the findings of this study, it 

was recommended among others that the Provost in 

all Colleges of Education in the Country should be 

knowledgeable enough to understand all the 

grievance management strategies as the situation 

will dictate which strategy is to be used during 

grievance, since the result of this finding does not 

see one strategy to be better than others, and that 

Provost should always deem it fit to adequately and 

effectively utilize the integrating, obliging, 

compromising, dominating and avoiding grievance 

management strategies, since they go a long way in 

achieving Lecturers‟ effectiveness in the College.

KEYWORDS: Grievance, Grievance Management 

strategies, and Lecturers‟ Effectiveness