The Impact Of Communication On Employee Performance. A Case Study Of Mbarara District Local Government, Uganda

TABLE OF CONTENTS

DECLARATION ................................................................................................................. i

APPROVAL ....................................................................................................................... ii

DEDICATION ................................................................................................................... iii

ACKNOWLEDGEMENT ................................................................................................. iv

LIST OF TABLES ............................................................................................................... v

LIST OF FIGURES ........................................................................................................... vi

TABLE OF CONTENTS ................................................................................................. vii

ABSTRACT ....................................................................................................................... x

CHAPTER ONE ................................................................................................................ 1

1.0 INTRODUCTION ......................................................................................................... 1

1.1 Background of the Study ................................................................................................ I

1.2 Statement of the problem ............................................................................................... 2

1.3 Purpose of the study ....................................................................................................... 3

1.4 Specific Objectives ........................................................................................................ 3

1.5 Research Questions ........................................................................................................ 3

1.6 Scope of the Study ......................................................................................................... 3

I. 7 Significance of the Study .............................................................................................. .4

1.8 Conceptual Framework ................................................................................................. .4

CHAPTER TWO ............................................................................................................... 5

LITERATURE REVIEW .................................................................................................... 5

2.0 INTRODUCTION ........................................................................................................ .5

2.1 The Relationship between Communication and Employee Performance ..................... 5

2.2 Causes Of Poor Communication ................................................................................... 6

2.3.1 Effects of Effective Communication .......................................................................... 7

2.3.2 Effects of Poor Communication ................................................................................. 9

2.4 The Process ofCommunication ................................................................................... 10

2.6 Characteristics of Effective Communication ............................................................... 13