THE IMPACT OF EMPLOYEE MORALE ON ORGANISATIONAL EFFECTIVENESS (A COMPARATIVE ANALYSIS OF LAGOS STATE CIVIL SERVICE AND CADBURY NIGERIA PLC)

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ABSTRACT

This study was primarily aimed at assessing the impact of employee morale on organizational effectiveness using a comparative approach at Lagos civil service and Cadbury. To achieve this aim, the study perused relevant publications and textbooks to develop a conceptual

framework. Moreover, it used the survey design and questionnaire/interview as research instruments to obtain data. A total of 200 questionnaires (i.e. 110 each) were given to staff of some selected Lagos civil service and Cadbury respectively. The data analysis was done

with the use of statistical tools of simple percentage while hypothesis testing was carried out with correlation analysis. The study revealed that: The corporate motivational tools and corporate policies in the organization are adequate for the job. The organization policies pertaining employee’s motivation is sufficient to impact positively on organizational goal achievement. The agitation by employee in the organization for immediate improvement concerning existing motivational tools are promptly responded to the various financial package given to staff improve their financial capacity to meet with some personal needs. The study of the fulfillment of more

motivational incentives to public services among staffs for equity purpose.

TABLE OF CONTENT

CHAPTER ONE – AN INTRODUCTION

1.1 Background of study

1.2 Statement of problem

1.3 Purpose of the study

1.4 Research questions

1.5 Research hypotheses

1.6 Scope and limitation of study

1.7 Significance of the study

1.8 Definition of terms

CHAPTER TWO –LITERATURE REVIEW

2.1 Introduction

2.2 Motivation theories

2.3 Impact of employee motivation on organization effectiveness

CHAPTER THREE – RESEARCH DESIGN AND METHODOLOGY

3.1 Preamble

3.2 Population of study

3.3 Validity and reliability of instrument

3.4 Sample size

3.5 Description of research instrument

3.6 Administration of questionnaire

3.7 Procedure for data analysis

3.8 Limitation

CHAPTER FOUR - DATA PRESENTATION AND ANALYSIS

4.1 Introduction

4.2 Analysis of socio-economic data

4.3 General observations

4.4 Hypotheses testing and interpretation

5.0 CHAPTER FIVE - SUMMARY, CONCLUSION AN RECOMMENDATION

5.1 Summary of findings

5.2 Conclusion

5.3 Recommendations

BIBLIOGRAPHY

APPENDIX

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THE IMPACT OF EMPLOYEE MORALE ON ORGANISATIONAL EFFECTIVENESS (A COMPARATIVE ANALYSIS OF LAGOS STATE CIVIL SERVICE AND CADBURY NIGERIA PLC)

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