Training And Employee Performance In Organisations: A Case Study Of Dahabshiil Money Transfer Company, Mogadishu, Somalia

ABSTRACT

The study was to establish the effects of training on employee performance at

Dahabshiil Money Transfers. It was an investigation based on three research objectives

that included establishing how training needs are determined at Dahabshiil Money

Transfers Company, effects of training on employee performance and finally the

establishing organizational issues which constrain train training in the organization.

The study adopted an analytical research design were 60 respondents who were

majorly employees of Dahabshiil company were selected and interacted with in data

collection through the use of the questionnaire.

The findings were that the key aspect of training analysis needs was operational

analysis according to the majority respondents who agreed with the total respondents

others were analysis of job difficulties and job description, Views of the training

manager had, Performance appraisal, Organization and developmental plans,

Technological inventions that dictates the need for training, Customer complaints and

Introduction of new policies.

It was further found that training affect employee performance at the organizations

through Quality improvements in performance, Enhancement on way of operation,

Employee management was recorded, Improved adherence to policies was found to

have, Ethical observations was recorded, Consistency in work, Improved employee

motivation had and Improved technical expertise .researcher found that training has

been manifested in the organization through employee management.

The organizational issues which constrain training including failure to ensure that

adequate resources (finance, people and time) that has been a key challenge for

training required in implementing the training, employee's failure to understand the

training needs of organization and lack of top management support for the training,

Inability to gain the understanding and acceptance of employees, Poor needs

assessment and Limited access to training facilities dues to cost, training was found

essential for the organization hence recommend for its adoption.