ABSTRACT The study examined the relationship between customer service and performance of Uganda Telecom Limited in Kampala. The study intended to fulfill the following objectives; to determine how efficient UTL customer care center is in handling customers. To determine the main problems and frequent complaints UTL customers are experiencing and finally to determine the after sales services that the UTL company offers to its customers. The study revealed the following major findings, as rega...
ABSTRACT Economic development of any society depends on how planning and provided adequate rewards have been organized. Employees therefore being the force behind ideal performance in the ministry should be highly rewarded to be motivated to undertake the relevant tasks diligently and with optimum results being realized. The purpose of the study was to establish the relationship between intemal control system and performance ofNile Commercial Bank in Juba city. The study was prompted by the ...
ABSTRACT In developing countries, the outdoor advertising has basically been used by commercial corporations to inform, educate as well as entertain the public, but public sector corporations like K.C.C haven't been using it despite its low cost and wide varieties, its only of late that they have started adopting bill boards and poster panels to reach to the public, examples being the "CHOGM'' bill boards used by the Ugandan government, which were temporary and over immediately after the mee...
ABSTRACT This research report entitled "Assessment of financial performance of Telecommunication .:: ~ Company in Rwanda" is a result of research carried out in MTN Rwanda. The major objective of the study was to examine the role of financial analysis on financial performance in MTN Rwanda, with reference to tools such as ratios as benchmark for measuring the benefit of the firms. The other objectives were to analyze short-term solvency and long-term solvency of MTN Rwanda; to analyze profit...
ABSTRACT The study was carried out to establish the effects of inflation to the Budgeting process of organizations, a case study of child Africa-Uganda. The objectives of the study were to establish the relationship between inflation and budgeting process of an organization. To examine the effect of inflation on the budgeting process of an organization. And to find out different types of budgets prepared by organizations The results of the study revealed that there is a relationship between t...
ABSTRACT This study sought to investigate the effects of the availability of credit finance on the survival of small businesses in Kenya. The study also sought to establish whether or not basic prerequisites conducive for establishment of a vibrant financial services sector as alternative financer of SMEs do exists in Kenya. The objectives of the study were to; establish the causes of lack of credit finance to SMEs in Nairobi City, to find out other factors that affect the survival of SMEs in...
Abstract There is consensus among policy makers, economists, and business experts that small and medium enterprises (SMEs) are drivers of economic growth. A healthy SME sector contributes prominently to the economy through creating more employment opportunities, generating higher production volumes, increasing exports and introducing innovation and entrepreneurship skills. The dynamic role of SMEs in developing countries insures them as engines through which the growth objectives of developin...
ABSTRACT The study sought to find out the constraints faced by women in small-scale enterprises in Arid and Semi-arid areas (ASALs). The study was carried out in Central location, Central division, lsiolo district in Eastern Province The variables under investigations were inaccessibility to credit facility, poor infrastructure, low level of education and lack of family support. The main respondents for the study were women in small-scale enterprises. Sixty five respondents formed the sampl...
This study was conducted in Wajir County to examine the impact of microfmance institutions on women empowerment. The objectives of the study were to examine the impact of microfmance on women's incomes, to find out other economic benefits of microfinance to women and to identify the challenges hindering microfinance as a tool of women empowennent. A review of relevant literature was done and compared with the study findings. The study was descriptive and cross-sectional in design and the rese...
Abstract The Uganda Securities Exchange (USE) is Uganda's principal stock exchange. It was founded in June 1997. The USE is operated under the jurisdiction of Uganda's Capital Markets Authority, which in turn reports to Uganda's central bank, the Bank of Uganda. The shareholders of the USE constitute brokers/ dealers and investment advisers as stated in The Capital Markets Authority Digest. "What is the Uganda Security Exchange?" pp 2. The process of achieving sustainable securities exchange ...
ABSTRACT The study was carried out on Investor’s Behavior and Portfolio Selection among equity Investors in Rwanda. Specifically, the researcher attained the following objectives; to find out the demographic characteristics of investor in Rwanda Capital Market and specifically equity investors, to ascertain the profile of general investors in Rwanda capital market and specifically the equity investors in relation to investment goal, ability to cope with uncertainty and risk tolerance, ...
ABSTRACT The study was to correlate between financial controls and cash flow management among small scale enterprises in Nakawa division. It was guided by the following objectives; to determine the profile of small scale enterprises in terms of ownership, gender, years in existence and type of goods dealt, to determine the quality of financial controls among small scale enterprises, to determine the extent of cash flow management among small scale enterprises and to determine the relationsh...
ABSTRACT This study was set out to establish the role of NGOs in resettling IDPs in Limuru district in Kenya. Specifically the study wanted to establish the effect of (i) NGOs advocacy for education (ii) NGOs working together and (iii) funding of economic activities help in settling internally displaced persons in Limuru-Kenya. The study was done by developing a conceptual frame relating NGOs advocacy and resettlement of IDPs. The study was co-relational in nature and it employed a quantitat...
The purpose of the study seeks to examine the relationship between micro financed and poverty eradication in Uganda. The study is guided by research objectives of examining the causes of poverty in Uganda, examining the contributions of micro finance credit services provided to the poor and establishing the relationship between micro finance credits and poverty eradication .this is accomplished using secondary data sought from sources such as journals news papers reports publications fr...
ABSTRACT This study examined the impact of financial planning and management on the· performance of Global Challenges Uganda (G. C. U) a non-governmental organization . Financial Planning and Management is vi tal fo'r the efficient and effective management· if the organization in order to achieve its goals of delivering quality financial management. The data were collected from Administration Financial Team, Accounts staff, Heads of departments and Board members. The types of data collect...