ABSTRACT Why are banks established? Actually banks are established to make profit. Are these profit made at the expenses of the customers? Or is it as a result of the services provided by these banks? It the aim of this research work to find out if banks apply the marketing concepts. Is customers satisfaction what these banks attain to achieves. This research work has five chapter. Chapter one contain a general discussion of the marketing concepts as seen by different people. It went...
ABSTRACT This research work investigated the impact of secretaries on improving the quality of services rendered by NITEL Plc, Enugu. A sample of 74 respondent is the same with the number of the population that were used. Questionnaires structured in two-phases was used to elicit useful responses from the respondents, based on the analysis of the data collected. The following major findings were made: 1.Secretaries are true image makers of NITEL Plc, Enugu. 2.Secretaries contribute a lot to ...
ABSTRACT The study investigated human relations functions available in EMENITE Plc. and AMAH BREWERIES NGWO. Questionnaire structured in two phases were used as instrument. The population consisted the management and the employees of both companies for this research and a sample of 150 was used out of the total population of 300. From the analyses of the data: it was discovered that EMENITE and AMAH BREWERIES have beautiful human relations policies that have motivated their staff towards g...
ABSTRACT This research work has been carried out to determine the challenges of information and Communication Technology (ICT) to modern’s secretaries. This is with the basic aim of providing practical solution towards the re-engineering and sustenance of the secretarial profession. The re-training of secretaries, carrying out of visitation in form of excursion to those firms that assemble or reproduce these modern machines, proper funding of institutions and procurement of modern m...
ABSTRACT For the purpose of this research work, an opinion survey was made using oral interview and author - constructed questionnaire to examine “the contributions of agriculture to rural development†using Udi Local Government Area of Enugu as a case study. The researchers relied on data collected from seventy-five (75) respondents who were agricultural concerned persons. To guide the research, the above opinions were gathered and analysed/interpreted, analysis of data revealed...
ABSTRACT This research is conducted to identify in investigation into the contributions of personal secretaries to the operational success of the first Bank Plc, Enugu Urban. The data for this study was collected through the use of questionnaires administered to secretaries and managers. From the data collected, the researcher was able to identify that personal secretaries will perform more effectively and efficiently if modern and adequate, equipments are provided for them and also poor off...
ABSTRACT This study reveals that the problems of Cyber-cafes in Delta state, Nigeria by means of questionnaires Data were collected from Cyber-cafes, frequency counts and simple percentages were used to analyze the data generated. Findings revealed the problems militating against internet services in the cyber-cafes as well as some recommendation that can facilitate the operations of cafes. TABLE OF CONTENT Title page Approval page Dedication Acknowledgement Abstract Table of content CHA...
ABSTRACT The purpose of this study is to draw a comparison of public and private schools students performance in shorthand in Enugu matroplist in Eight selected schools in Enugu Education zone, Enugu state, Nigeria, the following schools were studied. Public schools Idaw river girls secondary school, Enugu Army day secondary schools Enugu Girls high school, awkunanaw Enugu Union secondary school, Awkunanaw Enugu Private schools Immaculate commercial college Enugu Niger school of commerce E...
ABSTRACT If communication is adequate in organizations, there will be proper coordination between the staff and the management and hence achieving the organizational goals on the other hand, if communication is on adequate, it hampers the smooth running of the affairs of the business and general a lot of problems. The researcher is aware of the problems posed by inadequate communication and it is in a bid to make detailed study of the effect of these problems and offer solutions for them tha...
ABSTRACT The purpose of carrying out this research was to investigate on the causes of students poor attitude towards the study of secretarial studies in tertiary institutions in Enugu state. In order to obtain the requires data, the researcher use some selected tertiary institutions in Enugu State with a total population of 610 respondents, 400 respondents were used as the sample size while instrument for data collection were questionnaire, text books and personal observation. Three researc...
ABSTRACT For the effective discharge of their duties, professional secretaries must have a mastery of the basic office skills. These skills include Shorthand, typewriting etc. of all these skills, shorthand happens to the most important and most challenging of all. But in secretarial departments of most tertiary institutions, most students believed that secretaries no longer write shorthand in business offices with the invention and installation of such machines e t c. This na...
ABSTRACT This study identified relevant role and performance effectiveness of professional secretaries in selected Government parastatal in Enugu metropolis. The study looked of issues like professional performance, rewards, training and other they experience in the course professional hazardous of their activities. Questionnaires were used in collecting data which were analyzed using percentage formular. The some findings showed that professional secretaries engage themselves in...
ABSTRACT This research work has been carried out to determine the fate of secretaries with regard to increase in technological advancement. The instruments used in gathering data for this study are, the questionnaire, oral interview and observation. The scope of study covered are three selected banks in Umuahia, Abia State. Namely: Union Bank, standard Trust bank and first bank Nigeria Plc. The data were collected from sample secretaries in the above mentioned banks and were analyzed...
ABSTRACT This study was carried out to investigate the effects of modern office automation on the productivity of secretaries in Government parastatals in Enugu State (A case study of UNTH, Enugu). In order to obtain the required information, questionnaires were administered to secretaries in Administration through UNTH, Enugu. Data collected are presented under discussion and findings in chapter four . From the data collected, the researcher was able to identify the effects of automation ...
ABSTRACT This study was centered on the status and impact of the secretary in the labour market. The study was carried out in three organization in Enugu North. The result of the study would assist the management of the various organization in determining the worth of secretary in the business world. In order to carry out the study successfully, certain hypotheses were formulated amongst which were secretaries are in great demand in the labour market compared with those of other professions,...