TABLE OF CONTENTS CHAPTER ONE ....................................................................................................................... 3 1.0 Background of the study ................................................................................................. 3 1.1 Statement ofthe problem ................................................................................................ 5 1.2 Purpose of the study ....................................................................
ABSTRACT This report focuses on the relationship between customer service strategy and customer retention in organizations. The study first broadly reviews the concepts of customer service and customer retention. Against the hypothesis that customer service is the key driver of customer retention, the study highlights the key components of customer service and how each of these components enhances customer retention in organizations. A review of existing Literature and analysis of works from...
ABSTRACT The study investigated the contribution of mountain gorillas to the development of tourism in Uganda, a case study of Bwindi Impenetrable forest national park. Objectives that guided the study included, to access mountain gorilla conservation in Uganda, to access the contribution of mountain gorillas in tourism industry, establish status of mountain gorillas in Bwindi impenetrable forest national park. The study was both descriptive and analytical in nature where it based on primary...
ABSTRACT In today's world, the introduction of advanced computer based information technologies in all sectors of activity turns out as one of the most effective means to lead to sustainable development. In this perspective, we have made a research work to assess how Cavendish University Uganda (CUU) can take advantages from these technologies to increase its productivity and maintain the best lever of competitiveness. This thesis will also serve me in the fulfillment of the requirements to ...
TABLE OF CONTENTS Terms and abbreviations i Table of figures II List of tables III Dedication Acknowledge V CHAPTER ONE 1.0 Introduction 1 1.1 Background of the study 1 1.2 Statement of the problem 3 1.3 Objectives of the study 3 1.3.1 Main Objective 3 1.3.2 Specific Objectives 4 1.4 Research Questions 4 1.5 Scope of the study 4 1.6 Significance of the study 4 1.7 Justification of the study 5 1.8 Conceptual Framework 5 1.9 Conclusion 5 CHAPTER TWO 2.0 Introduction 6 2.1 Recent Development 6 2...
ABSTRACT This study was designed to find out how the communication affects the organizational performance as selected case study of Bishop’s Senior School, Mukono was used. The questionnaires were provided to the respondents from the selected from Bishop’s Senior School, Mukono and the information obtained was quantitatively analyzed through the demographic descriptions. According to the findings of this study, the forms of communication used by Bishop’s Senior School are downward, in d...
ABSTRACT Secondary schools have experienced problems due to lack of adequate trained teaching staff, undisciplined students, inadequate physical facilities and failure to set educational objectives in curriculum and instruction delivery. These problems have jeopardized the head teacher‟s instructional supervision programmes in the concerned schools. The purpose of this study was to investigate the constraints faced by head teachers in instructional supervision in Matungulu, Machakos County...
ABSTRACT Poverty is an increasing problem and a major concern worldwide. By extending financial services to the poor we encourage self employment, decision making and sustainable growth, allowing beneficiaries to fulfill their personal as well as their professional goals by accessing a financial system, to obtain the essay funds in order to achieve personal objectives. As a result, the tools used in microfinance sector are the key to remove the threat of poverty permanently. 20 respondents we...
Abstract When one talks of a distributed e-time attendance registering, they actually mean automatically capturing and registering the intervals (time) at which attendants perform their daily attendance roles. Attendance management can be done in companies, organizations, and schools etc where employees’ daily attendance needs to be managed. In this report, we focus on a distributed c-time attendance system for employee management which captures login and logout time of employees and use th...
ABSTRACT This study focused on finding out of employees' involvement in decision making. Research was conduc·ted through different research methods so as to collect the needed data which was conducted/ca.'Tied out at TANROADS. The study revealed that the employees at TANROADS are involved in matters affecting their daily activities as far as the whole Agency with their representatives through their Trade Union. From the study it showed the significance of involving employees in decision mak...
ABSTRACT This research study was carried out to assess the factors affecting internal customer satisfaction in respect to procured inputs in national water and sewerage corporation (NWSC).for some years NWSC internal customers/users of procured inputs had been complaining about non-availability of the inputs and considered it a major constraint to improve performance in water and sewerage service delivery in towns where NWSC operates. The main objective of the study was to assess factors aff...
Abstract This research report is about Regional Economic integration and its relevance to Industrial growth. The problem identified was that despite the renewed talks on reviving the East African trade bloc, firms have continued to operate within nation boundaries and have therefore not enjoyed to the optimal level, the benefits affiliated to mass production. The purpose of this study was to analyze the role that REI has played towards the growth of industries in East Africa and the world at...
ABSTRACT This is a research report on the effect of budgetary controls in a ''not for profit" organization called AAU. It is a study on budgetary control as a financial tool in guiding the making of optimal financial decisions to attain high level performance. It was carried out to investigate on budgetary practices [budgetary control] in AAU, to evaluate the performance of the organization and whether there was a relationship between these controls and the organization performance of AA...
ABSTRACT National Water and Sewerage Corporation like many Organisations has experienced a rapid growth in size and this has called for the re-shaping of the concept; scope and application of modern companies auditing operations. The internal audit function reviews the control processes designed by management to ensure the reliability and integrity of information, compliance with policies and regulations safe guarding of assets economical and effecting use of resources. The research work was ...
ABSTRACT The research was intended to examine the impact of motivation on employee performance. The research was basically carried out to determine the level of effect motivation has on employee performance. Managers and leaders spent a great time on how to motivate employees. They informed and explain the organization vision to employee and influence them to behave in ways that ensure achievement of organizational goal, through motivation. Various scholars explain and define the concept of m...