ABSTRACT The ambulance services industry in the country is very competitive, and most of the companies in the industry are facing service delivery challenges. This study analyzed the association between relationship marketing and sustainable competitive advantage in AMREF Flying Doctors, Nairobi. The specific objectives of the study included; determining the effect of use of technology on attaining sustainable competitive advantage, establishing the effect of customer retention on achieving ...
ABSTRACT Projects are undertaken with the end goal of getting completed someday. Project completion is a collective responsibility among the parties involved. The dilemma and struggle for project completion is a concern in the 21st century. The study intended to find out possible effect of scope changes on project completion among road construction projects in Nairobi County with a distinct case of Langata Sub county. The key variables for the study were; project regulatory compliance change...
ABSTRACT Participation is a process through which stakeholders’ input and share control over development initiatives, decisions and resources which affect them. The concept of public participation in the budgeting process has been extensively examined by scholars. Various scholars are all in agreement that participation of stakeholders in the budgeting process adds value. This study sought to establish the effect of public participation on the budget preparation process in Kenya: a case of...
ABSTRACT Business Process Re-engineering (BPR) has been widely adopted by private businesses and has been a focus of research since the 1990s and it is still one of the top five management concerns for Information Technology (IT) executives globally. However, the adoption of BPR in the public sector in general, and in the public sectors of developing economies in particular, is a relatively recent and little researched phenomenon. Despite the adoption of BPR in public sector its relationship...
ABSTRACT The contradictions of importing over US$10 billion fuel annually for domestic consumption, in the midst of abundant oil endowment, has attracted attention and concern from researchers and investigators. This study, therefore, set out to evaluate the effects of the political economy of fuel importation on the development of refineries in Nigeria between 1999 and 2013. It set as its objectives the task of interrogating the nexus between allocation of fuel import licenses to independen...
ABSTRACT Across the globe, studies have shown that the number of projects that are considered challenged or failed is significantly higher than those deemed successful. Further, in an ever intensively competitive market due to digital disruption, organizations are keen to implement projects successfully to avoid wastage of limited capital. The purpose of this study was to establish the influence of project management maturity on project implementation in the large peer group financial instit...
ABSTRACT The study used a cross-sectional design to investigate the role of emotional labour, gender, and age on employee job-related affective wellbeing. A total of two hundred bankers from nineteen different banks in Nsukka and Enugu cities participated in the study. They comprised unequal sample of 136 males and 64 females aged from 20-39 years (young adult workers), with a mean age of 29.5 years; and 40-65 years (old adult workers), with a means age of 52.5 years. The emotional labour su...
ABSTRACT . The increasing cases of violent crimes in Enugu Metropolis in p.articular and Nigeria in general has constituted the most urgent b economic, social and psychological problems. The alarming and unprecedented cases of armed robbery with violence that, more often than not, results in innumerable loss of lives, severe physical injuries to the victims, raping, loss of money, and properties have continued to give lawabiding citizens of Enugu metropolis and Nigeria in general serious...
ABSTRACT This study examines the nexus between human capital investment and poverty reduction in Nigeria. Specifically the study investigated the profile of poverty in Nigeria in the wake of human capital investment drive since 2005, the impacts of education and health expenditures on poverty level using probit regression model. The major findings of the study revealed, among other things, that poverty incidence by gender is higher for male-headed households than the female-headed household,...
ABSTRACT The development of mobile technology has increased, causing effects in the banking sector on a global scale. Moreover, there has been an increase in the rapid technological surroundings around the world in the banking industry and the expansion of distribution channels for financial services. The study’s purpose was to investigate the influence of technology adoption, income-expenditure disparity, client characteristics and interest rates on the uptake of mobile-based lending by c...
ABSTRACT Organizations exist and operate in dynamic environments. To survive and remain competitive in the evolving and highly competitive environment, organizations need effective change management strategies to develop the capacity to adapt to the changes. The study was aimed to determine the effect of change management on the adoption of ICT systems in parastatals in Kenya. The study project was based on three objectives: to identify the effect of employee training on the adoption of ICT ...
Abstract The role of security agencies in the management of elections in Nigeria occupies a significant and strategic position in the election process, and, by implication, the consolidation of electoral democracy. Since such agencies play significant roles in organising democratic elections, their actions and inactions could make or mar elections. Owing to this glaring fact, this study was aimed at ascertaining the impact of the role of security agencies in Nigeria elections, using the 2011...
ABSTRACT Companies face many challenges when attempting to gain market share and maintain a competitive advantage over rivals. It can be difficult to know which strategies are worth pursuing based on a business’ position in the industry and on the competitive nature of the industry. A number of studies have been done in Kenya on resources and their impact on the competitive advantage of an organization in various public and private sectors; with limited focus on strategic relational capita...
ABSTRACT The study is a comparative analysis of SAP and NEEDS in economic planning and management in Nigeria. It seeks to understand if there is any relationship between SAD and NEED in economic planning and management and the prospect that NEEDS will succeed were SAP failed. Documentary data sources of textbooks, journals, newspapers and magazines among other secondary sources were used extensively in the study. Anchoring analysis on the depending theory, the study noted that NEEDS is an o...
Abstract The study investigated the influence of responsibility and gender on problem-solving. Eighty (80) final – year students of the Institute of Ecumenical Education, Enugu participated in the study. Participants were volunteers within the age range of 22 and 28 years with a mean age of 25 years. The instrument for data collection was the Eysenck General Intelligence Test – 4 (EGIT – 4) developed by Eysenck (1981) and which was modified for use in Nigeria by Ihekuna (1991). Tw...