Social & Management Sciences

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Social & Management Sciences Research Papers/Topics

IMPROVING CUSTOMER SERVICE IN NIGERIA COMMERCIAL BANKS

INTRODUCTION BANKING: It is an institution established for the purpose of rendering retail banking services at a profit.Improving customer services in Nigeria banks: Banking in Nigeria has  grown beyond the variety of banks increased. Competition as a result banks were forcved to be in no value and services oriented. But this high rate of growht at the banking industry has yielded to some undisirable side effect amongst these is the lossof professionalism in the services at banks to their cu...

ANALYSIS OF FACTORS RESPONSIBLE FOR LOW PRODUCTIVITY OF THE NIGERIAN WORKERS (A CASE STUDY OF NEPA ENUGU ZONAL OFFICE)

ABSTRACT Branch (1975) was of the view that productivity means the continuing improvement of the firm management performance in the use of resources and though the operations it is conducted.  However the purpose of this work highligts those factors responsible for low productivity among Nigerian workers. The research tends to focus on those means that will be applied to get workers committed to tier work using effective national tool to enhance and increase productivity level of the public ...

FOREIGN INVESTMENT IN NIGERIA UNDER STRUCTURAL ADJUSTMENT PROGRAMME (SAP)

1.1INTRDUCTION  According to annual report of the Central Bank of Nigeria, the Nigeria economy has performed less well in the 1980’s than the 1970’s. Much of the growth in both periods was based on performance of the oil sector. By 1970 oil output stood at 558 million barrels and increased to 823 million barrels by 1973. Between 1975 – 1985, oil output per day averaged between 1.8 and 2.3 million barrels respectively. With the dramatic rise in oil price in 1973 and 1974 oil came to acc...

THE IMPACT OF A GOOD INTERNAL CONTROL SYSTEM ON FINANCIAL MANGEMENT OF ORGANIZATION (A CASE STUDY OF NIGERIA BOTTLING COMPANY)

1.1GENERAL INTRODUCTION  Every organization, profit or non- profit making has objectives  and goals in mind to achieve, for profit whole for the non- profit making organization  their goal is to satisfy the social need of the citizens, and in the achievement of these purposes, supervisor more often than not of its activities, play a document  role. But the largess of the size and scope of these organization have some times made it impossible for the executors to exercise personal and irs...

THE IMPACT OF WELFARE SCHEME ON THE MOTIVATION OF WORKERS. [A CASE STUDY OF (ESBS) ENUGU

INTRODUCTION In this chapter, the issue of welfare scheme on the motivation of workers is addressed by looking at the background of the study; purpose and importance of limitation are all part of this chapter. BACKGROUND OF THE STUDY. Purpose work in a organization for the purpose of meeting certain needs, these news inferences people’s behavior as Simon (1957:217) has aptly pointed out of the behaviour of individuals in a organization is largely oriented to wards the achievements of certai...

AN ANALYSIS OF DEVELOPMENT IN NIGERIAN BALANCE OF PAYMENT (1995 – 1999).

ABSTRACT This study, an analysis of development in Nigerian balance of payment (1995 – 1999) was carried out to assertion whether Nigeria has been paying her wages internationally to examine the statement with a view to determine what recent developments have taken place in Nigerians foreign trade and others transaction with the rest of the world. Information was collected using literary method i.e. various publications, textbooks newspapers, magazines and journals.  Also, oral interviews ...

LOAN SYNDICATION: IMPACT ON THE NIGERIA ECONMY

ABSTRACT The study was focused on the study of loan syndication in the Nigeria financial market and its impact on the economy. The study examines the extent to which loan syndication has contributed to the performance of the Nigeria enterprise. Data was collected through the administration of the questionnaire numbering eighty (80) of which sixty-seven (67) were answered and returned. The response form the return questionnaire form the data for the research work.. This data were analyze on th...

LIQIUDITY MANAGEMENT PRACTICE AT FIRST BANK OF NIGERIA PLC

INTRODUCTION A bank is considered liquid when it has asset and investment in security that are easily reliable at a short notice without a loose to the bank together with the ability to raise fund from he other source, to enable it to meet its payment obligation and financial commitment in a timely manner. In addition there should be financial commitment buffer to meet almost all financial emergency. Liquidity management of a commercial bank is a very vital issue in the banking industry. It ...

CO-OPERATIVE DEVELOPMENT AND GOVERNMENT (A CASE STUDY OF OJI RIVER L.G.A. ENUGU STATE 1999–2004)

ABSTRACT The study is to examine the project titled “Co-operative Development and Government of Enugu State (A Case Study of Oji River Local Government Area). Co-operative development is not the same in all countries as the researcher wants to find out the extent government of Enugu State is involved in co-operative development.  The researcher further divided this study into five chapters.  The background of the study, the statement of problem, scope and limitation of the study, objecti...

THE IMPACT OF EFFECTIVE WORKING CAPITAL MANAGEMENT ON COMPANY PERFORMANCE IN DEPRESSED ECONOMY (A CASE STUDY OF UNILEVER NIGERIA PLC.)

ABSTRACT The project research work on “The Impact of Effective Working Capital Management on Company Performance in a Depressed Economy" was embarked on to check the profitability and liquidity problems existing in some companies that lack the working capital management acumen. It was because of this deficiency in some companies that brought about the above quoted topic.  Taking Unilever Nig. Plc as a case study. The need for working capital management cannot be overemphasized.  The objec...

EFFECTIVE INTERNAL CONTROL AS THE BASIS FOR PREVENTION AND DEDECTION OF FRUAD IN BANK IN NIGERIA (A CASE STUDY OF AFRIBANK. PLC ENUGU)

INTRODUCTION 1.1BACKGROUND OF THE STUDY  Even since the inception of the first three successful indigenous banks in Nigeria, the National Bank of Nigeria established on February 11th 1933, the Agbommagbe Bank (now wema Bank Nig Plc) in 1945, The African continental Bank Plc in 1947 and others subsequently established in the country  during the period from  1952 when the first banking ordinance was enacted to regulate  and control the activities of commercial banks in the country till pres...

A SURVEY OF THE HIGH RATE OF FAILURE IN SHORTHAND IN THE DEPARTMENT OF SECRETARIAL STUDEIES (IMT) ENUGU

ABSTRACT This dissertation is concerned with the survey of the high rate of failures in shorthand. This enables the researcher to have a broad and elaborate knowledge of the problem faced by shorthand students and how they can be tackled.  Shorthand, formally known as phonograhy is an art; a time saving system of writing by sound. The advantage can be blurted due to the excessive rate of failure.  This dissertation covers the background of the study problem and signification of shorthand. I...

A CRITICAL ANALYSIS OF BUDGETARY CONTROL: ITS EFFECTIVENESS AND EFFICIENCY IN A NON PROFIT MAKING ORGANIZATION (A CASE STUDY OF N.C.R.I BADEGGI

INTRODUCTION     The  essence of budgeting is to provide an essential element of control in an organization  in order to facilitate the achievement of set objectives .The control process is the fundamental   organizationlink between the manager and the other people in an  organization   in  a non profit making organization output various with the objective with which they were established. The objective of public organization could be social and or development in nature . however this...

THE EFFECT OF MONETARY INCENTIVE ON WORKERS PERFORMANCE IN NIGERIAN ORGANISATION (A CASE STUDY OF NIGERIAN TELECOMMUNICATIONS LIMITED ENUGU)

ABSTRACT In all organisation, productivity is beckoned on the design of its incentive variables to balance various management levels.  There are several incentive variable that could motivate people to work to their optional level and when these variables are not there, their productivity will greatly affected.  This may come in the form of a will packed remuneration.  Still others may not necessarily be motivated with a well packaged incentive scheme.  The group believe that money is not...

BANK FRAUD AND ITS EFFECTS ON NIGERIAN’S ECONOMY (A CASE STUDY OF AFRIBANK NIGERIA PIC ENUGU)

ABSTRACT Cases of frauds and foreign in banks have not only become incessant but have also been on the increase in recent years. Although frauds and foreign in banks are global phenomena, their growth in Nigeria Deposit Insurance Corporations (NDIC) annual report for instance, presents a disturbing picture of rising trends of fraud in banks from N360.2 million in 1992 to N351.9 million in 1991. The amount unloved in frauds in commercial banks alone rose to N1, 377.15 million in 1993, whereas ...


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