ABSTRACT A customer is one of the significant assets for any profit-making firm, hence most profit making firms strive to acquire and retain as many customers as possible so as not to experience nose-diving of profits. While few existing researches have shown that product and or quality of service results in acquisition and retention of business customers, some few researchers with little empirical data also recommend that corporate image and customer loyalty affects acquisition and retentio...
Abstract Since the beginning of the new millennium, there are concerns about the wild spread poverty, underdevelopment and conflict especially in Africa. African governments, donors and development scholars have keenly paid attention to adopting and in some instances attempted to revamp traditional approaches as strategy for enhancing civic participation in development management and democratic processes at the grassroots level. However, despite such synergies not much is evident on the grou...
ABSTRACT Governance and core business strategy view internal auditing as vital management tool. Essentially internal audit focused on internal controls and monetary assessment. The Kenyan government is grappling with inefficiencies, wastage of resources, fraud, corruption and non-achievement of value for money which calls into question the role of internal auditing in management of resources. The purpose of the study therefore, was to investigate the determinants of internal audit effectiven...
ABSTRACT The topic of this research was “The New Performance Appraisal Scheme (NPAS) and Employee Performance in Local Governments in Uganda, A Case Study of Arua Municipal Council Local Government. The overall objective was to examine how the New Performance Appraisal Scheme is being used to improve employee performance in Arua Municipal Council Local Government. The specific objectives were; to analyse how the NPAS is being used as a tool to motivate staff in Arua Municipal Council Local...
ABSTRACT Public Commissions in Kenya are importance arms of the executive in the management of constitutional affairs. The aim of this study was to investigate the effects of internal audit on performance of public commissions in Kenya. The specific objectives of the study were; to determine the effect of expertise of the internal auditing staff on the performance of Public Commission in Kenya, to examine the effect of internal audit controls on the performance of Public Commissions in Kenya...
ABSTRACT Increased non-performing loans and the availability of substandard products among SACCOs in Kenya has been a major challenge facing these cooperatives. The current study aimed at determining the influence of product pricing, product delivery, product quality and product design on performance of SACCOs in Kenya. The study was grounded on resource-based theory and stakeholders’ theory that portrays the need to focus on stakeholders’ needs when coming up with product strategy. The ...
ABSTRACT The research investigated the influence of parental monitoring, birth order and gender on adolescent health risk behaviour. Three hundred and fifty (350) participants (175 female and 175 male) participated in the study. Participants’ ages ranged from 15 years to 21 years, with mean age of 18 years. Two instruments were used for data collation in the study: Parental Monitoring Inventory and Adolescent Health Risk Behaviour Scale. A three-way ANOVA was used for data analysis and th...
Abstract This study investigated wage differentials among public servants in Nigeria with four specific objectives. Both primary and secondary (salary structures) data were used for this study. The work employs a stratified sampling technique in collecting the primary data. We employ the quantile regression and logistic models in our analysis. Using a sample of 840 employees, in accordance with our theoretical priors, the empirical result support the standard inverse relationship between wag...
ABSTRACT The study was to determine roles of growth support programs on performance of micro and small enterprises with a focus of Anza Entrepreneurs Limited (Anza) in Tanzania. The research objectives were to find out the role of financial sector deepening program in enabling enterprises access financing and meet their financial needs to enable their performance; to establish the role of business development services program performance; and to determine the role of business sector program ...
ABSTRACT Investigated in the present study were workplace social support variables and personality types as predictors of job satisfaction. Two hundred and fifty staff of Nigeria Breweries Ama Enugu State who volunteered participated in the study. Their average age was 28 years and they were mainly junior and medium level staff. Valid questionnaire were used to collected raw data about the study variables and multiple regression analysis using SPSS version 16 was used to analyze the data. T...
ABSTRACT The ambulance services industry in the country is very competitive, and most of the companies in the industry are facing service delivery challenges. This study analyzed the association between relationship marketing and sustainable competitive advantage in AMREF Flying Doctors, Nairobi. The specific objectives of the study included; determining the effect of use of technology on attaining sustainable competitive advantage, establishing the effect of customer retention on achieving ...
ABSTRACT Assessment of park resource use by local communities as an incentive strategy for natural resources conservation in protected areas was carried out in communities adjacent to Rwenzori Mountains National Park (RMNP). Since 2008, Uganda Wildlife Authority (UWA) signed 14 Memorandum of Understandings (MOUs) with local communities in 15 parishes around RMNP to access dry bamboo, firewood, medicinal plants and mushrooms. There was increased pressure from local communities for resources i...
ABSTRACT Projects are undertaken with the end goal of getting completed someday. Project completion is a collective responsibility among the parties involved. The dilemma and struggle for project completion is a concern in the 21st century. The study intended to find out possible effect of scope changes on project completion among road construction projects in Nairobi County with a distinct case of Langata Sub county. The key variables for the study were; project regulatory compliance change...
ABSTRACT Participation is a process through which stakeholders’ input and share control over development initiatives, decisions and resources which affect them. The concept of public participation in the budgeting process has been extensively examined by scholars. Various scholars are all in agreement that participation of stakeholders in the budgeting process adds value. This study sought to establish the effect of public participation on the budget preparation process in Kenya: a case of...
ABSTRACT Business Process Re-engineering (BPR) has been widely adopted by private businesses and has been a focus of research since the 1990s and it is still one of the top five management concerns for Information Technology (IT) executives globally. However, the adoption of BPR in the public sector in general, and in the public sectors of developing economies in particular, is a relatively recent and little researched phenomenon. Despite the adoption of BPR in public sector its relationship...