ABSTRACT A firm‟s performance is a function of how well managers use quality management practices to improve the quality of products and services. In today‟s global environment, organizations are constantly looking for ways to expand and improve their businesses in terms of quality to enhance performance. Quality management practices have been used by manufacturing firms in Kenya to improve on performance. However, customers are still complaining that the quality of manufactured products...
ABSTRACT Tough economic times, stiff competition, globalization, terrorism among other challenges have led several firms to adopt strategies that would enable them to remain competitive in whichever industry they are operating in. The commonly known competitive strategies are the Cost Leadership, Differentiation and Focus. Whatever the choice a company makes to position the firm in the competitive market is dictated by the industry structure (attractiveness) and the environmental forces whi...
Abstract Banks can attract customers on a daily basis. However, they have not been able to retain most of their customers as noted by the high numbers of reduced customers. This study sought to assess the customer relationship strategies applied by commercial banks in Nakuru Town and their impact on customer retention. The objectives of the study were: to assess the electronic banking, personalized selling, media advertisements and social customer relations on their effectiveness in customer...
ABSTRACT The purpose of this study was to assess effects of the procedures used by heads of secondary schools during deployment into various administrative posts, on teachers‟ motivation. The locale of the study was Murang‟a East District. Herzberg‟s two-factor theory forms the theoretical framework of this study. The objectives of the study were to identify the various administrative posts in secondary schools of Murang‟a East District, to determine the procedures that heads of the...
ABSTRACT This research project aimed at investigating the monetary policy and performance of commercial banks in Kenya. Commercial Banks have on average been posting a continuous decline in their performance over the last decade. The return on asset in 2014 was 4.46% declined to 3.4% in 2015 and 3.1% in 2016 while the return on equity has also been declining from 28.2% in 2014 to 23.8%in 2015 and 20.6% in 2016 forming the basis of the study. The central bank of Kenya is tasked with responsib...
ABSTRACT Limited employee participation witnessed in the public sector has persistently resulted to poor service delivery. Therefore employee participation should take the center stage as it constitute a powerful force for re-energizing service delivery. However this has not been the case at NCWSSC as evidenced by the poor water supply and sewerage services delivered to the residents of the city. Hence the need for the current study to examine how employee participation can be used in streng...
ABSTRACT Small and medium enterprises plays a critical function in the advancement of the Kenyan Economy. The sub-sector’s contribution to the monetary development of the country in the past few years is very evident particularly in relation to job creation, improvement in innovation, raising of people’s livelihood, as well as financial contribution to 45% of the gross domestic product(GDP) of the country,(Economic Survey-2014/2015). This research focused on the tax influence on SMEs se...
ABSTRACT In order for the government of Kenya to meet its fiscal objectives, it is necessary that county government effectively be able to spend budgeted provisions to the highest levels. Government officers need to understand the importance of being able to fully utilize funds as budgeted and as efficiently as possible so as to have an impact to the highest population. The broad objective of this study was to establish the effects of public financial management practices on budgetary absorp...
ABSTRACT Efficient debt management determines the cash flow and the success of the day-to-day operations of the business. Poor credit management leads to late payment to creditors and other stakeholders in the supply chain. This study focused on the determinants of micro credit performane in kenya. The objective of this study was to establish factors that determine micro credit performance in Kenya.The researcher surveyed loan accounts of a micro finace institution. The researcher took micr...
ABSTRACT Business growth as a result of business support services like entrepreneurial skills and financial services has been lauded by many studies as an engine which taps well the practical and creative business approaches affecting youth owned enterprises. In an effort to reduce high levels of poverty and unemployment amongst the youth, the Government of Kenya has since independence established many affirmative action funds such as Youth Enterprise Development Fund and Uwezo Fund to accel...
ABSTRACT The banking industry has experienced a rapid growth in terms of profits, deposits, revenues in the recent past. This trend has triggered a lot of competition in the banking industry. This project analyzed the factors influencing customer growth of commercial banksin the Kenyan banking industry. The study was guided by the following objectives: to find out how pricing influenced customer growth, to establish the effects of customer service on growth of customers, to determine the ext...
ABSTRACT The way we work in our fast-paced world is quickly changing. Skilled but unemployed Kenyans are seeking and finding work on online platforms on contract and full – time basis. They are part of virtual teams that rely heavily on collaborative software applications to work. Their performance is gauged by how they meet project goals within the set costs, time and scope. Unfortunately, some teams are unable to meet the goals and this compromises their performance. This is the problem ...
ABSTRACT Entrepreneurship is a near practical solution to the ever increasing joblessness among the youth. Efforts to engage Kenyan youths successfully in this direction has however remained a mirage as some of the monies channeled for this purpose through the YEDF is not taken up as expected. The net result is an escalation of youth unemployment aggravating social evils like crime, increased drug use and abuse etc. The purpose of this study was to establish the relationship between youth aw...
ABSTRACT The banking sector over time has been facing various issues of achieving wide ranging information on their customer’s payments history to be used in their process of accessing borrowers. Theinformation sharing aims at providing information that is very accurate, latest updates and gives instant information on borrowers who have potential. This ensures that it is cost efficient and easier to assess the risk and thus managing it, thus enabling reduction of the involvement of unprof...
ABSTRACT The main aim of this research was to analyze the effects of value chain on organization competitive advantage with focus to insurance industry in Kenya. An analysis of value chain is helpful to a firm in the identification of bottlenecks. For easy survival in the market, companies have to have a competitive advantage over others. Like any othe service industry, insurance industry operates in a lean, crowded and extremely competitive industry. The treat of the new entrants is not onl...