Tier one commercial banks in Kenya operate under an extremely competitive environment in which there is competition for market share, customer numbers, loan clients, deposits and profitability levels. One of the strategies that have been adopted for the purposes of building competitive advantages is the adoption of new technologies. However, the manner in which change management is undertaken is critical in the commercial banks gaining competitive advantages given the context that these...
Today businesses are expected to take on additional social responsibilities aside from maximising profits and shareholders‟ wealth. Pressure from stakeholders have induced the businesses to espouse sustainable practices that look beyond their economic and legal requirements but also fulfil social obligations. However, due to their limited resources or lack thereof, small and medium enterprises, especially in developing countries, typically do not practice CSR or engage in reactionary C...
The county governments continue to face challenges around the world. In the County Government of Nakuru, the auditor general continues to document diverse financial performance challenges. The purpose of this study was to examine the effect offinancial management practices on the financial performance of county governments in Kenya. This study was guided by the following specific objectives; to examine the role of internal auditing on the financial performance of County Government of�...
Past research has shown that even though excellent strategic plans have been written in public secondary schools, few have been successfully implemented. Crafting the best strategic plan is not the end in itself. Final results can only be realized once the plan hasbeen successfully implemented. It is a lot easier to craft strategic plans than it is to implement them. While several studies have underscored the fact that there are challenges regarding strategic plan implementation in seco...
ABSTRACT The primary objective of the study was to examine the effects of customer experience management on customer churn in the Telco Industry in Kenya. The specific objectives were: to determine the effect of social environment on mitigation of customer churn in the Telco Industry, to examine the effects of service interface on mitigation of customer churn in the Telco Industry, to ascertain the effect of retail environment on mitigation of customer churn in the Telco Industry and to dete...
ABSTRACT Software as a service is a model that has recently been used to offer software systems in the world. The purpose of this research was to investigate the factors influencing implementation of ERP system as a SAAS among Small and Medium enterprises within the Manufacturing Industry in Nairobi County. Specifically, the study sought to establish the organizational, environmental and technological factors influencing the implementation of ERP system as a SaaS among SMEs within the manufa...
ABSTRACT This study sought to investigate determinants of delays in the payment of private health insurance claims in Kenya. The study was guided by the following research questions: What is the influence of internal industry practices on the payment of private health insurance claims processing in Kenya? What is the influence of systems availability on the payment of private health insurance claims in Kenya? What is the influence of laws and regulations on the payment of private health insu...
ABSTRACT The main objective of this study was to assess the interface between Open Performance Review and Appraisal System (OPRAS) and Efficiency in Local Government Authorities in Tanzania a case of Dodoma Municipal Council (DMC). Specifically, the study examined the objectives of establishing OPRAS in DMC, determined the employee‟s perception and attitude of OPRAS implementation in relation to efficiency in DMC. Others were to determine the challenges encountered in the implementation of...
Islamic Banking is one of the rapidly developing areas of finance in Kenya and the world at large. This study aimed to fill the gap in knowledge of the factors that enhance profitability of Islamic banking and especially in Gulf African bank. The objectives of the study were; to examine Shari’ah compliance as a factor influencing the profitability of Islamic banking, to investigate and understand Perception of people towards Islamic banking Products, and to establish the relationshi...
Private healthcare system in Kenya have grown tremendously over the last two decades due to various reasons, among them lack of adequate and quality public healthcare services and introduction of user fees. This study therefore aimed at empirically examining the determinants that have influenced consumers’ choice for private health service providers in Nakuru County. In achieving this broad objective the study sought to examine the extent to which customer demographics, hospital accessibili...
Following the adoption of the new constitution by the Kenyan Government in the year 2010, the Judiciary undertook a transformation process which was necessitated by the demand by the people of Kenya though the constitution. Kenya’s Judiciary has therefore embarked on massive transformation initiative which includes decentralization of power, structural changes, adopting ICT as an enabler of justice, redefined individual roles, better communication channels and change in leadership who hav...
The purpose of this study was to examine generation Y motivators (work relation, work life balance and technology support) and how they affect their organizational commitment. The objectives guiding the study were; to assess the effect of workplace relationship on commitment of generation Y employees, to examine the effect of work life balance on commitment of generation Y employees and to analyze the effect of technology support on commitment of generation Y employees. A cross-sectional surv...
Across the globe, studies have shown that the number of projects that are considered challenged or failed is significantly higher than those deemed successful. Further, in an ever intensively competitive market due to digital disruption, organizations are keen to implement projects successfully to avoid wastage of limited capital. The purpose of this study was to establish the influence of project management maturity on project implementation in the large peer group financial institutions in ...
The purpose of this study was to investigate the effects of micro-finance funding on the performance of small and medium enterprises within Nakuru town. More specifically, the study sought to analyze the effect of MFI’s cost of credit on the performance of SMEs, to determine the effect of non-repayment of MFI’s loans on the performance of SMEs and to evaluate the effect of trainings offered by MFIs on SMEs’ performance in Nakuru town. The population of the study was 84 SME’s owners an...
The widespread use of mobile phones, the various information access it provides to its users, and the vast presence and significant impact of mobile phone on users’ daily life make mobile phones important devices to study. The research focused on the determinants of choice of mobile phone brand among university students in Kenya. The specific objectives of the study were to find out the effect of price variation, social factors, product features, perceived product image, media influence and...