ABSTRACT The purpose of this study was to establish the relationship between word of mouth perceived service quality, trust and customer loyalty in freight forwarding industry. The study was guided by the following research objectives, to examine the relationship between word of mouth and customer loyalty, to examine the relationship between word of mouth and trust, to examine the relationship between trust and customer loyalty, to examine the relationship between Perceived Service quality an...
TABLE OF CONTENTSDECLARATION ....................................................................................................................................... iAPPROV AL. ................................................................................................................................................. iiDEDICATION ........................................................................................................................................ .iiiACKNOWLEDGEMENT .......
TABLE OF CONTENTSList Page NoDec!aration .............................................................................................................. iDedicatlon ................................................................................................................ iiAcr-now,e ' · 'd gernen · t .. . · ................................................................................................... mCHAPTER ON!E ••••••••••••••••••••••...
TABLE OF CONTENTSDECLARATION ................................................................................................ : ............................................ iiAPPROVAL ................................................................................................................................................... iiiDEDICATION .............................................................................................................................................. ivACKNOW...
ABSTRACT The study was meant to establish the effects of employee's motivation on an organization performance; with Kabarole research and resource center as the case study. The study adopted empirical and analytical motivation techniques. Analytical techniques were used to analyze and separate data in all forms. The findings show that inadequate motivation has negative effect on employee performance. The findings also depict that money; participation and good communication have an effect on e...
ABSTRACT This study was carried out central ward UPI: school lo mquire into the relationship between f'amily poverty and children's poor academic pcrf'ormancc. The problems were lack oi' participation of' parents in children's work, single parents llunily related !'actors, absenteeism, poor nutrition, inadequate text books, and lack ol·community participation. The objective ol' this study was lo determine the extent to which social economic !actors affect the performance 01· pupils in UPI( ...
ABSTRACT The study was to establish the effects of advertising on sales volume it was guided by a number of objectives which were; to examine the features of a good advertisement. to determine factors affecting sales volume and to determine ways to improve sales. With telecommunication networks being so many, Zain limited had to explore the market and come up with advertisement better than those of the competitors to help them survive in the competitive market. The study focused on zain limit...
Abstract This research is about the financial management and productivity of micro finance institutions in Uganda. Its objectives are (i) To identify financial management measures used by micro finance institutions in Uganda. (ii) To establish productive measures of micro finance institutions in Uganda. (iii) To identify factors influencing low/high productivity of micro finance institutions in Uganda. (iv) To find the relationship between financial management and the productivity of micro fi...
ABSTRACT The research was set to establish social work and its effects on development of Bukhofu community; it was guided by objectives that included the challenges encountered, establishing intervention strategies and assessing the role of social work in development of Bukhofu subcounty. The researcher used a cross sectional research design both quantitative and qualitative approaches in data collection. The data was collected using questionnaires from the respondents of Bukhofu sub-county ...
ABSTRACT This study sought to examine the impact of Automated Teller Machines (ATM) and customer satisfaction of United Bank of Africa (UBA) Kansanga Branch, Kampala, by analyzing the impact of time saving and accessibility of ATM services on customer satisfaction of United Bank of Africa (UBA) Kansanga Branch. A descriptive research study design was applied where qualitative and quantitative data collection techniques were applied (Interview and FGD; and Questionnaire Method). Data was colle...
ABSTRACT This study targeted establishing the effects of tax administration on the performance of medium and small scale enterprises with a case study of Lira Main Market - Lira Municipality. The objectives of the study included; establishing the performance levels of medium and small scale enterprises, examining the nature of tax administration process imposed on the medium and small scale enterprises and to determine the relationship between tax administration and performance levels in medi...
ABSTRACT This report is entitled "Bank Credit Scheme and success of entrepreneurial projects in Equity Bank Uganda Ltd". The objectives of this study are; to determine the requirement of loaning followed by Equity Bank Uganda Ltd in terms of success of entrepreneurial Project. To find out the process through the successful projects are evaluated by the Bank, to determine the factors that negatively affect the Bank credit Scheme and Success of entrepreneurial Projects that have borrowed from t...
ABSTRACT The study examines the effects of food insecurity on households Welfare in Karamoj a, Panyangara sub-county, Kotido district. The study was guided by the following objectives; to assess whether food insecurity leads to malnutrition, to examine whether food insecurity leads to persistent poverty, to find out whether food insecurity leads to cattle rustling, to know whether food insecurity leads to inflation. The researcher used primary and secondary sources of information. With primar...
ABSTRACT This study investigated the Internal Controt System ~7C’S) that influenced financial performance (FP,) in Municipal Urban Councils in northern Uganda: a case of Kitgum Municipal Urban Council (KMUC,). The objectives of the study were: to explore the relationship between internal control activities and FP in KMLTC; to find out how the internal control environment affects FP in KIvIUC; and, to assess the impact of auditing on FP in KMUC.A descriptive research survey design was adopte...
ABSTRACT This study focused on the causes of delayed lead time and their effects on productivity in organization. A Case study of Hawse McGeorge was examined and the results taken to represent other organizations. The specific objective of his study was to scrutinize how delayed lead times cause and to what extends it affects productivity at Hawse Me George Iaborex limited and some strategies that will bring improvement to the problem in the organization. The study identified factors that con...