The Zimbabwean banking sector has experienced turbulent times resulting in the closure of many commercial banks due to liquidity problems or shortages which has also had its repercussions, as many people lost faith in the formal banking sector due to such uncertainty and perceived risks. The main aim of this research study was to investigate the effects of mobile money transfer services on traditional banking services offered by banks. A case of BancABC. The objectives of this study are; to e...
Abstract The purpose of this study was to assess the effectiveness of customer service strategies engaged by First Mutual Life Assurance Company. The objectives being: to find out the effects that training employees on customer service have on customer loyalty; to identify if employee emotional intelligence results in customer loyalty; and lastly, to establish the effects of customer follow-up on customer loyalty. Studies on other customer service management strategies in the past decade, ha...
Abstract The research set out to assess the roles of civil society organizations in disaster response and relief in regards with the Tokwe-Mukosi flood disasters. The research used both primary and secondary sources to collect data. Qualitative data collection methods were applied through the use of interviews and questionnaires. The key findings of the study is that civil society organizations failed to provide adequate response and relief services to the victims of Tokwe-Mukosi flood disast...
ABSTRACT The aim of the study was to look at the effectiveness of climate change adaptation strategies in Chirumanzu District. The study took into cognizance the fact that climate change has affected the livelihoods of communities and sought to find out how communities have adapted to climate change. Qualitative approach was used as it gave vivid descriptions of climate change impacts, community response and adaptation. Interviews, focus group discussions and observations were the tools impl...
ABSTRACT Informal sector has become the main source of urban livelihoods through employment creation due to shrinking formal sector. The government of Zimbabwe has embarked on major socio –economic transformation through supporting the informal sector in an endeavor to improve urban livelihoods. In this context, this research sought to examine the contribution of the informal sector to urban livelihoods. Specific focus was on the home industries in Glen – View. The study mainly used the q...
ABSTRACT The study was assessing the impact of ICT revolution in enhancing rural education. The study was carried out in three secondary schools in Ward 25 of Mudzi district. The study was conducted to assess how ICT is being used to enhance the quality of education, improving teaching and learning process, assisting educational management as well as improving educational outcomes such as better academic performances and opportunities for both pupils and the school. The study also assessed ...
ABSTRACT Sakunda Energy has been facing declining revenue for the past three years. The company was using the fuel coupons as a way of managing its revenue and the fuel coupon was causing the company to suffer losses in revenue. The fuel coupons had problems which include recyclability and vulnerability to theft of the coupons. This resulted in the company introducing the fuel card system as a way to mitigate these shortcomings. The newly implemented was put to use but there seems to be per...
ABSTRACT This research explains how gender differences influence the leadership styles adopted at FRGM. The research examined whether men and women really have different leadership behaviours, highlighted the possible factors that may influence their differences in leadership behaviours such as biological differences, structural differences and also looked at the role society and culture play in shaping the leadership behaviour of male and female leaders, looked at other factors apart from g...
ABSTRACT The research attempts to explore Corporate Social Responsibility (CSR) practices particularly in the context of rural development. The main objective was to explore, the extent to which the mining sector in Zimbabwe promotes socio-economic development through CSR employed by Unki Mines in Shurugwi rural. The study established the effectiveness of CSR strategies in rural socio-economic development and recommended approaches to make Unki mines CSR strategies effective for rural socio...
ABSTRACT The formative study focused on the impact of Share Ownership Schemes on development in Mberengwa District in Zimbabwe. The qualitative research established that some of the objectives of the programme were indeed relevant to the current challenges being faced by the people in rural Zimbabwe. The study also explored the impact of the share ownership schemes on individual and household levels with emphasis on the eradication of poverty. It explored the implementation process of the bro...
ABSTRACT The study was undertaken to investigate on the appropriateness of employing private sector management and accounting techniques through the adoption of International Public Sector Accounting Standards (IPSAS) at Beitbridge town council. The non-compliance with IPSAS provisions, non-compliance with IPSAS due to the need for complying with statutes, high volume of errors in the financial statements, consolidation complications of IPSAS municipal financial statements and IFRS based sta...
ABSTRACT This research was carried out with the aim of establishing the relationship that exists between variance analysis budget control technique and organisational performance. World Vision has experienced wide adverse budget variances due to ineffective variance analysis by the organisation resulting in the organisation repetitively over spending and under spending, los ing donor confidence and trust and hence motivation to this study. A descriptive research design was used in gathering t...
Abstract We are living in a dynamic world characterized by spontaneous changes happening in the twinkle of the eye brought about mainly by advances in technology. This research was set out to evaluate the impact of e commerce on the quality of financial reporting (A case of Soledd Finance). The research was mainly prompted by the observations that the researcher witnessed during industrial attachment experiences within an e commerce firm. The choice to focus on this study was due to the chall...
ABSTRACT The research sought to investigate into credit risk management as a tool to bring down the level of non-performing loans in Microfinance Institutions .A case of Zimbabwe Microfinance Fund (ZMF) .The study is arranged starting with the introduction of the chapter which was followed by the background of the study highlighting factors related to credit risk management and non performing loans. Statement of the problem will show what triggered the researcher to carry out such a research....
Abstract This study poses a general question of whether or not foreign direct investment (FDI) inflows have come to Namibia because of the tax incentives offered to foreign investors; and thus whether or not offering such incentives has been beneficial to the country. To answer this question and as dictated by the availability of data, the study reviewed the FDI inflows into Namibia and attempted to assess the benefits and costs through an investigation of related indicators and making infer...