Abstract-This research seeks to examine the impact of CRM on the performance of deposit money banks in Nigeria between 1999 and 2013. The researchers uses OLS multiple regression to examine the impact of complaint management, timeliness in service delivery, security of money and ease of opening account on ROA, ROE and ROI of deposit money banks. The co-integration test carried out showed that there is the existence of long-term equilibrium relationship between CRM and deposit money banks perf...
A cashless economy is an environment in which money is spent without being physically carrying cash from one place to another. The need to run a more efficient and productive economy by reducing the amount of cash in circulation brought about the cash-less policy. The aim of this study is to investigate the impact of Central Bank of Nigeria’s cashless policy on economic growth and development of Nigeria. The research was carried out by investigating to find out whether or not cash-less poli...
ABSTRACT The study was conducted in ethiotelecom contact center Advisor on customer satisfaction. The main objective of study was to investigate the effectiveness of contact center Advisor on customer satisfaction in case of ethiotelecom in TPO site, using descriptive research design. The study has used the SERQUAL model of the service quality with the five service quality dimensions. The five service quality which were Adopted by Lara Pow namely Tangible, Reliability, Responsiveness, Assuran...
ABSTRACT The purpose of this study was to examine the impact of capacity building on employee’s performance in of case commercial bank of Ethiopia south Addis Ababa district city branches. Explanatory research design applied using quantitative method is assumed to be appropriate for this study matter. Data were collected through simple random sampling technique. A self-administered questionnaire was conducted for data collection. One hundred eighty five copies of questionnaires were distrib...
Developing countries, of which Ghana is no exception have actively engaged in trade openness after independence, yet, their economic growth remains low and this calls for urgent attention to address the situation. This study therefore examines the impact of trade openness on economic growth of Ghana for the period 1984–2018 taken into consideration the role quality of institutions play. The results from the autoregressive distributed lag model (ARDL) reveal that, both trade openness and qua...
ABSTRACT Despite the contributions of Small and Medium Scale Enterprise, it has been facing challenges of diverse kind, which renders its benefits as though it is ineffective. One of the striking ways that was developed in seeing that SMEs rise to meet up with future relevance is the introduction of IFRS for SMEs. This was to give a global and universal direction to all SMEs and help the weaker businesses succeed. Since it is to be adopted, the impact of its adoption to SMEs is to b...
BACKGROUND OF THE STUDY One of the most important references that is difficult in any organization is human resources. This resources, is effectively controlled and managed will improve the organization to achieve its goals in due course. Having reached this, there is need to have a competent experience and loyal staff for effectiveness and efficiency of work done by them and they will improve the environment condition of the organization. To get this, the organization must form and develo...
ABSTRACT This study will investigate work common in public and private sector of the Nigerian economy, to see to what extent of disparity or similarity as the case may be in both sector of the Nigeria economy, adds or reduces productivity. The questionnaire distributed were both structured and unstructured, to give room for a more expressed opinion, which means that the structured questionnaire will guide the researcher in getting direct response to the hypothesis stated which the unstructure...
ABSTRACT It is a fact that the usefulness of financial statement cannot be over emphasized. Thus, this study was undertaking to highlight the uses and analyze the problem associated with the usefulness of financial statement. For the subjective to be achieved, we undertook a study of a marketing company called “Beta Glass Company Plc” we also held oval interview with some selected staff of the company, beta Glass plc. Our Finding statement to maintain at any give level of ...
ABSTRACT It is a fact that the useful ness of financial statement cannot be over emphasized, thus, this study was under taking to highlighting the users and analysis the problem associated with the usefulness of financial statement. For these objectives to be achieved, we undertook a marketing company called “Eternit Ltd Sapele” we also held an oral interview with some selected staff of the company. Our findings reveal that the major problem facing company knows what ...
BACKGROUND OF THE STUDY An organization can be viewed as successful if it can achieve its planned objectives and set goals. In order to realize these set goals and objectives, organizations need to develop marketing strategies that will help them achieve their objective and position them for the future (Bamigbola, 2006). In an ever competitive business environment, in a time when customers are exposed daily to a myriad of promotional messages and with ...
ABSTRACT Project work being part of the requirement for the successful completion of the course is a commendable and much value integral part of the structure syllables. This have given me the opportunity to level into area of interest which internal control is applicable to civil services financial, and store controls this project work into the internal control system and with particular reference to ministry of finance, Asaba Delta State the sample was made up respondents elected from three...
ABSTRACT The financial statement prepared by the companies is one of the most important sources of information available to stakeholders for analyzing the strengths and weakness of prospective firms to be invested in. against this background, this research study sought to examine “The use of financial statement in appraising the performance of business organizations. Research questions was raised to identify the problems and 40 questionnaires were distributed to the company (Guinness Nig....
BACKGROUND OF THE STUDY The term audit is derived from the word “Audire” which means to Hear. The origin of audit can be traced to the ancient days in Britain where land owners allowed tenant farmers to farm on their lands. The land owners did not involve themselves in the cultivation of the land or in the imprecision of these tenant farmers, rather cultivation of the land was done by the overseer appointed by the landowners. Agbawe, (2005) defi...
BACKGROUND OF STUDY The Nigeria rural areas consist of diversity of people with distinct cultures sustained by diverse economy. Infact, the structure of the rural areas in Nigeria and their cultures are characterized both by continuity and changes. The societal values and norms control of the rural dwellers to a large extent have destabilizing effect on entrepreneurship development processes. The development of the rural economy depends largely on the availability of entrepreneurial competenc...