Abstract: The purpose of the study is to examine the effect of perceived price fairness on customer satisfaction in the case of Adama Steel and Nail Factory. Data for the current study were collected from 400 customers; the unit of analysis of the current study was customers of the case company in Adama City. Descriptive statistics, correlation, and multiple linear regressions were used to analyze data. The study showed that there is a significant Pearson correlation between the variables in...
Abstract: The COVID-19 disaster generated a problematic phenomena for the banking industry since it severely limited employee-customer connections and relationships. The banking industry's major obligations are to comprehend changing client expectations and utilize the most recent information technology systems in order to provide high-quality services and compete more successfully. This study main goal is to investigate how, during the COVID 19 outbreak, service quality affects customer sat...
Abstract: The main objectives of this study were to examine urban households’ electricity access, to analyze urban households’ intensity of electricity use and evaluate households’ satisfaction level on electricity availability and use in Hossana. Primary data collected from 384 sample households selected through two-level mixed-method sampling techniques. First, two sample kebeles that have densely populated and electric access were selected purposively. Second, sample households were...
Abstract: Modern fuels are vital for social and economic development. Energy choice in Ethiopia remains relatively low. Absence of clean energy choice for urban community has caused in bottlenecks in the provision of public amenities for which modern energy sources are essential inputs. In order to improve household energy consumption, energy consumption choice is crucial. The main objective of this study is to analyze the household energy consumption choice in Aweday town because of highly ...
Abstract: Females face multi-faceted challenges to participate in management position due to different factors. The purpose of this research is to assess factors which affect female staff members’ participation and to show how to advance their participation in leadership positions. This thesis is based on the fact that there are less female managers than their counterparts in the universities. The objective of this study is to assess the factors that affect participation of female staff me...
Abstract: The study is titled Factors Affecting Buying Decision for Mobile Phone: The Case of Wachemo University 2008 E.C Graduating Class Student. The purpose of this study was to explore the factors affecting buying decision for mobile phone the case of Wachemo University 2008 graduating students. The study was built upon seven important factors i.e. price, brand image, product features, usability, after sales service, sex and average family income with respect to buying decision. In order...
Abstract: The health care industry is undergoing a rapid transformation in service quality which increases customer satisfaction. It can also improve the health-seeking behaviours and uptake of services which contributes to a reduction of morbidity and mortality. Some studies have reported that quality dimensions have a significant impact on patients’ satisfaction. But there are no conclusive results on which dimensions have a significant and insignificant effect on patient satisfaction. T...
Abstract: The study undertakes the Sustainability of small and medium scale enterprise through primary data. This study contributes indispensable economic roles and taken as the engine of economic diversification and poverty alleviation. It identifies the relevant factors affecting SME enable them to maintain their business in spite of challenges in the business world. In Ethiopia, the Government has been encouraging SMEs by designing and implementing Small and Medium Enterprises development...
Abstract: The purpose of this research was to investigate factors affecting the business performance of micro and small enterprises with a special emphasizes on manufacturing, urban agriculture, service, trade and construction, in Haramaya town, in eastern Harargee zone Oromia region. The types of research method used under this study were descriptive and explanatory research. The major purpose of descriptive research was description of the state of affairs as it exists at present and explan...
Abstract: This Thesis aims to explore the influence of microfinance institutions in fostering rural business performance with special emphasis on the on-farm, off-farm and non-farm sectors in Tembaro woreda. For the sake of achieving the objectives of this study, questionnaires were analyzed using statistical analysis such as descriptive and inferential analyses. The information was gleaned through a questionnaire from a sample of 246 rural entrepreneurs and face-to-face interviews were cond...
Abstract: Corporate social responsibility (CSR) is the informal governing rule to meet the societal needs from corporate. The concern of CSR relates with the economic, social and environmental impact of a business firm’s activities to the society at large. The CSR requires volunteering actions by the business firms. The motivation of this research is address the knowledge gap in the sugar industy in Ethiopia. The objective of this research was to assess CSR practice of the sugar industry t...
Abstract: The government need to collect an adequate amount of revenue for various purposes, such as social, economic, and political aspect of the society. One of the most important uses of taxes is to finance public goods and services. This study aims to investigate factors affecting tax compliance in Haramaya town. Tax penality, taxpayers’ awareness, tax office capacity and tax automation were considered factors affecting tax compliance in Haramaya town. The study was conducted through a...
Abstract: Electricity is one of the essential components of basic human needs. Though, it is challenged by soaring incidence of irregular outages, low electricity access rate and high power system losses. These facts duly affect customer satisfaction, perceived quality and image of the company. The purpose of this study was to ascertain customers’ satisfaction of electricity in Harari region. To achieve the stated objectives, primary data was collected using close ended questionnaires from...
Abstract: This study was aimed at analyzing the effect of Enterprise Resource Planning (ERP) on employee job performance in Commercial Bank of Ethiopia (CBE) dire dawa district. From the ERP vendors the one which is implemented and currently under use by CBE is Oracle ERP system. It is an ERP system which allows managers and employees to access and manage information and transaction in a paperless environment. Both primary and secondary data were used for the study. Primary data were directl...
Abstract: This study aimed at investigating the effects of business ethics practices on the company’s performance, in the case of Harar Brewery Share Company. To attain the aim, survey data were collected from 189 respondents. Questionnaire, semi structured interview and document analysis were used for data collection. The samples were selected through random sampling method. The selection was made randomly from the employees of the company, who are heads of the different units of the comp...