Social & Management Sciences

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Social & Management Sciences Research Papers/Topics

THE EFFECT OF QUALITY WORK LIFE ON EMPLOYEES’ PERFORMANCE IN THE BANKING INDUSTRY: THE CASE OF PRIVATE AND PUBLIC OWNED BANKS IN HARAR CITY

Abstract: This thesis investigates the effect of quality of work life on employees’ performance in private and public-owned banks in Ethiopia. Quality of work life has the most dominant effect on employee performance and productivity by sustaining the well-being of workers, which in return maximizes efficiency. The main purpose of this study was to disclose the effect of quality work life on employee performance in the banking industry. The participants of the study were employees of publi...

THE EFFECT OF EMPLOYEE JOB SATISFACTION ON EMPLOYEE JOB PERFORMANCE: IN CASE OF HARAMAYAA UNIVERSITY

Abstract: The main purpose of the study was to analysis the effect of job satisfaction on employee job performance in Haramaya University. Both primary and secondary sources of data were used and the primary data was gathered through questionnaire and interviews. Stratified sampling and random sampling was employed and data was collected from 189 respondents. Descriptive statistics tools such as frequency and percentage were used to analyze the collected data. Correlation and regression anal...

THE EFFECT OF TRAINING ON PERFORMANCE: A CASE STUDY OF ACADEMIC STAFF OF COLLEGE OF HEALTH AND MEDICAL SCIENCE, HARAMAYA

Abstract: The academic staff at Haramaya University College of Health and Medical Science, which is located inside Harari Regional State, is the subject of this study, which investigates the impact of training on performance. The major objective is to determine how training affects the performance of the academic staff at Haramaya University's college of health and medical sciences. The explanatory research methodology employing a survey was utilized in this study to enable the researcher to...

TALENT MANAGEMENT PRACTICES, CHALLENGES, AND PROSPECTS IN PUBLIC UNIVERSITIES IN EASTERN ETHIOPIA

Abstract: The purpose of this study was to explore and describe the talent management practices, challenges, and prospects at public universities in Eastern Ethiopia. The study's design was mixed (exploratory and descriptive). Also, the research approach was mixed (quantitative and qualitative). Data was collected through a survey questionnaires and key informant interviews with active academic staff and Human Resource directors, respectively. According to the results of the descriptive stat...

THE EFFECT OF PERCEIVED PRICE FAIRNESS ON CUSTOMER SATISFACTION: THE CASE OF ADAMA STEEL AND NAIL FACTORY, EAST SHOA OF OROMIA REGION, ETHIOPIA

Abstract: The purpose of the study is to examine the effect of perceived price fairness on customer satisfaction in the case of Adama Steel and Nail Factory. Data for the current study were collected from 400 customers; the unit of analysis of the current study was customers of the case company in Adama City. Descriptive statistics, correlation, and multiple linear regressions were used to analyze data. The study showed that there is a significant Pearson correlation between the variables in...

EFFECTS OF SERVICE QUALITY ON CUSTOMER SATISFACTION DURING COVID-19 PANDEMIC: THE CASE OF BANK OF ABYSSINIA BRANCHES IN HARAR

Abstract: The COVID-19 disaster generated a problematic phenomena for the banking industry since it severely limited employee-customer connections and relationships. The banking industry's major obligations are to comprehend changing client expectations and utilize the most recent information technology systems in order to provide high-quality services and compete more successfully. This study main goal is to investigate how, during the COVID 19 outbreak, service quality affects customer sat...

ANALYSIS OF CUSTOMER SATISFACTION ON ELECTRICITY AVAILABILITY AND USE, THE CASE OF HOSSANA TOWN SOUTH NATION NATIONALITIES AND PEOPLES REGION, ETHIOPIA

Abstract: The main objectives of this study were to examine urban households’ electricity access, to analyze urban households’ intensity of electricity use and evaluate households’ satisfaction level on electricity availability and use in Hossana. Primary data collected from 384 sample households selected through two-level mixed-method sampling techniques. First, two sample kebeles that have densely populated and electric access were selected purposively. Second, sample households were...

HOUSEHOLD ENERGY CONSUMPTION CHOICES IN AWEDAY TOWN, EAST HARARAGHE ZONE, OROMIA, ETHIOPIA

Abstract: Modern fuels are vital for social and economic development. Energy choice in Ethiopia remains relatively low. Absence of clean energy choice for urban community has caused in bottlenecks in the provision of public amenities for which modern energy sources are essential inputs. In order to improve household energy consumption, energy consumption choice is crucial. The main objective of this study is to analyze the household energy consumption choice in Aweday town because of highly ...

FACTORS AFFECTING PARTICIPATION OF FEMALE STAFF MEMBERS IN MANAGERIAL POSITIONS: THE CASE OF THREE SELECTED PUBLIC UNIVERSITIES IN EASTERN ETHIOPIA

Abstract: Females face multi-faceted challenges to participate in management position due to different factors. The purpose of this research is to assess factors which affect female staff members’ participation and to show how to advance their participation in leadership positions. This thesis is based on the fact that there are less female managers than their counterparts in the universities. The objective of this study is to assess the factors that affect participation of female staff me...

FACTORS AFFECTING BUYING DECISION FOR MOBILE PHONE: THE CASE OF WACHEMO UNIVERSITY 2008 GRADUATING CLASS STUDENTS

Abstract: The study is titled Factors Affecting Buying Decision for Mobile Phone: The Case of Wachemo University 2008 E.C Graduating Class Student. The purpose of this study was to explore the factors affecting buying decision for mobile phone the case of Wachemo University 2008 graduating students. The study was built upon seven important factors i.e. price, brand image, product features, usability, after sales service, sex and average family income with respect to buying decision. In order...

THE EFFECT OF SERVICE QUALITY ON PATIENTS’ SATISFACTION: EVIDENCE FROM HARAMAYA UNIVERSITY HIWOT FANA SPECIALISED TEACHING HOSPITAL

Abstract: The health care industry is undergoing a rapid transformation in service quality which increases customer satisfaction. It can also improve the health-seeking behaviours and uptake of services which contributes to a reduction of morbidity and mortality. Some studies have reported that quality dimensions have a significant impact on patients’ satisfaction. But there are no conclusive results on which dimensions have a significant and insignificant effect on patient satisfaction. T...

FACTORS AFFECTING THE SUSTAINABILITY OF SMALL AND MEDIUM SCALE ENTERPRISES: THE CASE OF HARAR TOWN

Abstract: The study undertakes the Sustainability of small and medium scale enterprise through primary data. This study contributes indispensable economic roles and taken as the engine of economic diversification and poverty alleviation. It identifies the relevant factors affecting SME enable them to maintain their business in spite of challenges in the business world. In Ethiopia, the Government has been encouraging SMEs by designing and implementing Small and Medium Enterprises development...

FACTORS AFFECTING BUSINESS PERFORMANCE OF MICRO AND SMALL ENTERPRISES: THE CASE OF EASTERN HARARGHE ZONE HARAMAYA TOWN

Abstract: The purpose of this research was to investigate factors affecting the business performance of micro and small enterprises with a special emphasizes on manufacturing, urban agriculture, service, trade and construction, in Haramaya town, in eastern Harargee zone Oromia region. The types of research method used under this study were descriptive and explanatory research. The major purpose of descriptive research was description of the state of affairs as it exists at present and explan...

MICROFINANCE INSTITUTIONS AND RURAL ENTERPRISE: UNDERSTANDING THE ROLE OF MICROFINANCE INSTITUTIONS IN FOSTERING ENTREPRENEURIAL ACTIVITY IN THE CASE OF TEMBARO WOREDA

Abstract: This Thesis aims to explore the influence of microfinance institutions in fostering rural business performance with special emphasis on the on-farm, off-farm and non-farm sectors in Tembaro woreda. For the sake of achieving the objectives of this study, questionnaires were analyzed using statistical analysis such as descriptive and inferential analyses. The information was gleaned through a questionnaire from a sample of 246 rural entrepreneurs and face-to-face interviews were cond...

ASSESSMENT OF CORPORATE SOCIAL RESPONSIBILITY PRACTICES OF THE SUGAR INDUSTRY: THE CASE OF MATAHARA SUGAR FACTORY

Abstract: Corporate social responsibility (CSR) is the informal governing rule to meet the societal needs from corporate. The concern of CSR relates with the economic, social and environmental impact of a business firm’s activities to the society at large. The CSR requires volunteering actions by the business firms. The motivation of this research is address the knowledge gap in the sugar industy in Ethiopia. The objective of this research was to assess CSR practice of the sugar industry t...


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