ABSTRACT In the global market today, competition between various providers of service is brutal and firms in the service industry continuously endeavor to create, manage and maintain healthy relationships with customers, to gain competitive advantage over the others. When services are inappropriately handled and coordinated, the outcome is wrong perception of service quality, client‟s complaints, staff turnover, low sales and customer dissatisfaction. This study investigated the effect of ...
ABSTRACT Increased competition in the Kenyan market has forced SACCOs to rethink their corpotate growth strategies as a way of achieving improved performance. This research aimed at examining the impact of corporate growth strategies on the performance of SACCOs in Kitui County. The study was based on key specific objective involved with examining the impact of product innovation cost leadership , focus and product differentiation strategy on the performance of SACCOs in Kitui County. In sup...
ABSTRACT Youth enterprises are facing revenue, risks, investment practices, decision making and market share that affects the success rate in Kenya. These enterprises also experience an exponentially increasing competition based on the increase in self-employment. In order for them to become sustainable, productive and viable there is need to provide micro enterprise support. The objective of the study was to analyze micro enterprise support on the performance of selected youth enterprises ...
ABSTRACT There has been a lot of debate on the relations between women and environment. Feminists have focused this debate on analyzing women's use, conservation and management of natural resources. The main aim of our study was to look at the dimensions between men and women in the management of quarries in Juja Location of Thika West district. We looked at the main gender dimensions in quarrying in Thika in terms of employment, management and ownership. We established the challenges that m...
Workplace conflict is a specific type of conflict that occurs in workplaces. The conflicts that arise in workplaces may be shaped by the unique aspects of this environment, including the long hours people spend at their workplace, the hierarchical structure of the organization, and the difficulties (e.g. financial consequences) that may be involved in switching to a different workplace. In this respect, workplaces share much in common with schools, especially pre college educational inst...
ABSTRACT Artisanal mining has been for many years disregarded, where large scale mining that involves large scale extraction of minerals such us valuable metals, oil and gas has been documented and given much concentration. Small scale mining however has had a significant role to play in the developing countries, where it takes opportunity of the abundant available labor while only requiring limited amounts of less than abundant capital. Nevertheless, this sector of the economy surrounded by...
Within the complex operation in project management in the 21st century, the school heads play a very vital role in the management of school projects. However, the management of these projects has not been smooth. For example, in Mathira constituency there are many examples of stalled infrastructure projects, projects that have taken too long to complete and which eventually lead to escalating of the project cost, unsatisfied needs in the schools community that was supposed to benefit fro...
ABSTRACT Maize is a staple food and its adequacy is a measure of food security in Busia County and across Kenya. Despite myriad efforts to increase its yield, the national level has remained low at 1.6 tons/ha relative to world average of 5.5 tons/ha and Busia County experiences much lower yield of 1.2 tons/ha. This low yield in the county coupled by high population growth rate arising from a fertility rate of 6 percent in the county when national level is 4.6 percent and a large population ...
ABSTRACT Selected trade unions activities area is key in study and considerations are made for any unionized organization in Kenya especially the public sector. University education is centered on quality based on the participation of all the involved members and aiming at long term success through expansion. This eventually benefits all members of the unions and the organization at large. Public universities in Kenya have been growing significantly over the last few years due to increased e...
The banking sector primarily differing from the other section of the market vast quandary for administration and financiers comparable is whether or not a most favorable capital structure exists and the way numerous capital structure choices each immediate and lasting persuade business level of performance. The choice on which capital structure to select is among the foremost important and decisive choices within the banks as a result they have an influence on the financial performance o...
Globally most of the businesses are exploiting areas where they can improve performance in the organization.SACCOs have been facing challenges from competition from commercial banks and limited resource. Based on capabilities and resource, proper strategies can be engineered to improve performance and develop in high competitive environment. The study aimed at establishing the influence of implemented strategies on organizational performance at Kenya Highlands Savings and Credit Coopera...
Total Quality Management has been proposed to improve customer satisfaction and has received considerable attention in the recent studies. Despite the recent effort on Total Quality Management, little work has been done on the effect of TQM on Customer satisfaction in institutions of higher learning in Kenya. This study sought to establish the effect of Total Quality Management practices on Customer satisfaction in institutions of higher learning in Kenya. A case of selected universities...
ABSTRACT Small and Medium Enterprises (SMEs) make up the biggest chunk of any country’s economic block with its capacity to gainfully engage the highest number of workforce. Effective and efficient performance of the economic sectors is critical to economic growth. Sadly, though a lot of resources have been pumped to the sector by the Kenyan government, much is yet to be attained. The sector has been experiencing failure for the last decade. The study looked at how knowledge management str...
ABSTRACT This research was undertaken mainly to establish the factors influencing participation and completion of secondary school education among female students in Siakago Division, Embu County, Kenya. The study was aimed at finding out the enrolment and completion of female students in secondary schools in Siakago Division; and to explore the home, school, community and structural factors that affect participation female students in secondary schools in the Division. It also sought to fin...
ABSTRACT The sheer number of orphaned and vulnerable children is overwhelming. Many wellmeaning donors are funding orphanages as a solution to the problem. However, orphanages are expensive and can only reach small numbers of children. Research by the World Bank in Kenya for example; found the cost of operating orphanages to be six times higher than the cost of caring for children in the community. While institutions can serve as a temporary and last-resort response for children with no othe...