In a bid to remain relevant and sustain customer growth, Kenyan banks are increasingly looking to introduce new and innovative products and service channels to leverage on emerging technologies. The introduction of these new products and channels is often done through IT project teams comprising of bank and non-bank employees especially when the new technology is bought from external parties. Whereas it would be expected that projects run for or by banks would be smooth and ultimately d...
ABSTRACT Kenya vision 2030 is a development vehicle that requires every Kenyan on board. For women to contribute effectively to the realization of vision 2030, the millennium development goals (MDGs) sought to improve the lives of people living in the global by reducing poverty and hunger, as well as improving access to health, education, water and sanitation. The purpose of this study is to assess the need for strategic planning in women groups and how to help women in contributing towards ...
ABSTRACT Workforce diversity can be an important instrument for firms to not only enhance their organizational performance but to be able to attain a competitive edge against its business rivals in the business market and attain sustainability. There was little research conducted to provide knowledge on if and how workforce diversity enhances KTDA’s organizational performance so that appropriate policies can be conceived to promote workforce diversity if it indeed boosts its organizational...
Abstract The objective of this study is to examine the challenges affecting Information Technology Projects in Public Sector, with Kenya Revenue Authority as a Case Study. A lot of changes have occurred in organisational and functional processes calling for these changes to be managed. These changes have led to organisations adopting Information and Communications Technology (ICT) and implementation of systems such as Integrated Tax Management System (ITMS) which seeks to enhance service de...
ABSTRACT Employee job satisfaction has been cited as a key factor towards addressing the issue of productivity in organizations. The purpose of the study was to investigate the effects of job design on employee job satisfaction in Kenya Bureau of Standards. The more specific objectives of the study were to find out how employee relationship with supervisors affects employee job satisfaction, to determine the effect of the job conditions on employee job satisfaction, to establish the extent t...
ABSTRACT In a globalized world, organizations today operate in complicated environments and under increasing competition. In order to respond to needs of the changing environments, organizational learning has been postulated as an anchor to increased organizational performance and competitive edge. Effective learning has to be integrated within the organization. This study investigated the effect of organizational learning on performance of small and medium technology enterprise in Nairobi, ...
ABSTRACT Capacity development is a fundamental part of the mandates of many international organizations. Much of their work aims to strengthen national capacities through training, technical advice, exchange of experiences, research, and policy advice. Yet there is considerable dissatisfaction within the international community regarding the impact of many such interventions. The activities have usually strengthened the skills of individuals, but have not always succeeded in improving the ef...
ABSTRACT Although the financial system is a vital component of the socio-economic development of any nation, most Kenyans lack access to formal financial credit services. This arises due to the cause of putting up bank branches in the rural areas is deemed not economically viable. Most banks have partnered with Mobile Network Operators to help mitigate this problem by introducing the use of Mobile banking (M-banking) technology in accessing vital banking services such as financial credit. Ho...
ABSTRACT Financial inclusion continues to be a major issue of concern in the developing countries because of high numbers of persons without access to formal and regulated banking services. The government Vision 2030 objective on budgetary administrations was to make a lively and internationally satisfactory monetary area that would advance elevated amounts of funds and financing for the nation's venture needs. The purpose of this study was to investigate the role of mobile transfer of funds...
ABSTRACT A firm‟s performance is a function of how well managers use quality management practices to improve the quality of products and services. In today‟s global environment, organizations are constantly looking for ways to expand and improve their businesses in terms of quality to enhance performance. Quality management practices have been used by manufacturing firms in Kenya to improve on performance. However, customers are still complaining that the quality of manufactured products...
ABSTRACT Tough economic times, stiff competition, globalization, terrorism among other challenges have led several firms to adopt strategies that would enable them to remain competitive in whichever industry they are operating in. The commonly known competitive strategies are the Cost Leadership, Differentiation and Focus. Whatever the choice a company makes to position the firm in the competitive market is dictated by the industry structure (attractiveness) and the environmental forces whi...
Abstract Banks can attract customers on a daily basis. However, they have not been able to retain most of their customers as noted by the high numbers of reduced customers. This study sought to assess the customer relationship strategies applied by commercial banks in Nakuru Town and their impact on customer retention. The objectives of the study were: to assess the electronic banking, personalized selling, media advertisements and social customer relations on their effectiveness in customer...
ABSTRACT The purpose of this study was to assess effects of the procedures used by heads of secondary schools during deployment into various administrative posts, on teachers‟ motivation. The locale of the study was Murang‟a East District. Herzberg‟s two-factor theory forms the theoretical framework of this study. The objectives of the study were to identify the various administrative posts in secondary schools of Murang‟a East District, to determine the procedures that heads of the...
ABSTRACT This research project aimed at investigating the monetary policy and performance of commercial banks in Kenya. Commercial Banks have on average been posting a continuous decline in their performance over the last decade. The return on asset in 2014 was 4.46% declined to 3.4% in 2015 and 3.1% in 2016 while the return on equity has also been declining from 28.2% in 2014 to 23.8%in 2015 and 20.6% in 2016 forming the basis of the study. The central bank of Kenya is tasked with responsib...
ABSTRACT Limited employee participation witnessed in the public sector has persistently resulted to poor service delivery. Therefore employee participation should take the center stage as it constitute a powerful force for re-energizing service delivery. However this has not been the case at NCWSSC as evidenced by the poor water supply and sewerage services delivered to the residents of the city. Hence the need for the current study to examine how employee participation can be used in streng...