ABSTRACT The main aim of this research was to establish the role of quality service delivery and customer satisfaction in Quality Chemicals Katwe Uganda. The study was guided by the following objectives; To establish the role of accessibility of services towards customer satisfaction, the role of price towards customer satisfaction and ability of services towards customer satisfaction. The study established that; ability of services towards customer satisfaction in Quality Chemicals Katwe is ...
ABSTRACT Crime is a major concern to every nation, more so, the involvement of minors in criminal activities. In Kenya there is a high rate of children involvement in criminal activities indicated by the high number of minors arrested or sentenced of criminal charges. Of specific concern is Taita-Taveta County where minors have joined terrorism activities and involved in robbery in inter-clan wars. Considering the effects of children involvement in criminal activities, there is need to ident...
Abstract This research explores the socio-ecological impacts in Rongo district caused by artisanal small scale gold mining. The International LabourOrganisation (ILO) acknowledges gold mining by itinerant miners as the means of livelihood for more than 13 million people in the developing world. Although there are many potential socio-economic benefits of artisanal small scale gold mining, there are numerous negative impacts from these small and inefficient operations as a result of wasteful ...
ABSTRACT The overall aim of study was to examine the role of internal audit function on financial performance of district in local government in Uganda a case study of Busia district local government. The study was guided by the three objectives; to find out the role of internal audit on financial performance, to ·examine the role of internal on non-financial performance of local government and to assess the role of internal Audit on managerial perfo1mance of public enterprises in Uganda at...
ABSTRACT The purpose of this research project was to evaluate the influence of access of microfinance loans on poverty reduction towards growth and improvement of people’s living standards through services offered by Microfinance Institutions (MFIs) in Kuria west constituency. Microfinance as a tool for poverty alleviation has insufficiently penetrated the poorest strata of the society; the international poverty centre reported that even in relatively successful countries such as Ghana and...
ABSTRACT The study was about factor affecting the management of school under UPE framework in Acaba Sub County. The purpose of the study was to find out factors affecting management of schools under the UPE framework in Acaba Sub County. The objectives of the study were to find out the roles of SMCs in the management of schools, to examine the level of parents' participation in influencing management of schools, to examine the effects of motivation on the performance of teachers and school m...
ABSTRACT The myth that family and work occupy separate spheres is fast fading in the face of tremendous demographic and economic changes (Voydanoff 1984). It is apparent that the demographics of the workplace have greatly changed in this century. This has led to a substantial increase in interest and focus by many employers and employees on achieving an appropriate balance between work demands and family life which is also critical for business success through improved productivity of employ...
ABSTRACT Project performance is assessed by the timely delivery of project objectives, budget constraints and scope of intervention, along with the satisfaction of the customer and end-user. However, several studies show that projects often fail to achieve one or more of these. This failure is attributable to internal and external factors of an organisation such as competency of project teams, stakeholder engagement, and project funds disbursement procedures. Although organisational initiati...
ABSRACT The study was set to identify the impact of Job Ranking and employee's performance in the organizations with special attention to cor1lmercial Bank- Kenya, the research findings clearly indicate that it is necessary for an organization to come up with methods of job ranking for jobs. Through the adoption of an analytical research design, the study involved 80 respondents contacted through questionnaire. The findings were that there is a direct relationship between Job Ranking and emp...
ABSTRACT To minimize the total loan portfolio risk, it is important for commercial banks to consider diversifying their corporate loan portfolio. Yet, research indicates that the effect of such diversification has conflicting findings by various scholars. This study therefore sought to establish the association between corporate loan portfolio diversification and credit risk management among commercial banks in Kenya. The specific objectives of the study included: to determine the relations...
ABSTRACT Resources are scarce. Public and private entities must ensure that available resources are allocated efficiently and utilized for the intended purposes in order to achieve strategic objectives. In Kenya, the principles of public finance are enshrined both in the constitutions and various legislations, the most important of which is the Public Finance Management Act. While both National and County governments are expected under law and by the citizenry to pursue optimal financial per...
ABSTRACT Issues of Quality of Education, rather than mass production, have had to move to the forefront of the educational agenda of policy makers at higher education level. Considering the huge public and private investment in university education, evaluation of how effectively the investment is being utilized by examining the quality of the educational infrastructure, the cadre of qualified tutors and other resources in place, and the quality of teaching and learning has become critical. T...
TABLE OF CONTENTS DECLARATION ....................................................................................... i APPROVAL ............................................................................................. ii DEDICATION ........................................................................................ iii ACKNOWLEDGEMENT ......................................................................... iv LIST OF TABLES ..............................................................
ABSTRACT This study was carried out to investigate on the impact of industrial conflict on performance of organizations. It aimed at achieving the following objectives, to establish the relationship between proper handling of industrial disputes and organization performance. to examine the causes and effects of industrial disputes in KPLC organization. to determine the ways of handling industrial disputes. The study was carried out to establish the relationship between proper handling of ind...
ABSTRACT The current business environment is relatively dynamic and competitive. This has necessitated financial institutions to design strategies that ensure they maintain their competitive position in a sustainable manner. These demands mainly come from their customers, who in a rapidly advancing technological age have access to information that has changed the dynamics and transactions in the banking industry. The response to these demands determines the strategies used in achieving the d...