STRACT Commercial banks in Kenya are working on achieving maximum quality possible both on the services and products offered. As a result all the banks have opted for the adoption of total quality management. Despite the widespread use of total quality management still most of the banks have not achieved the expected performance. Therefore, this study aimed at investigating the influence of total quality management practices on performance of commercial banks in Kilifi Town, Kenya. The s...
Abstract The telecommunication companies have witnessed tremendous growth in thepastseventeen years. This unprecedented growth of the industry was occasioned by the enactment of the Kenya communications act in 1998, which led to the establishment of the then Communications Commission of Kenya (CCK). Its function was to license and regulate telecommunications, radio communication and postal servicesin Kenya. Together with the clamor by the government to loosen its grip on ownership of state co...
ABSTRACT The key objectives of this research project was to determine the effects of performance and sustainability factors of the Community Water supply projects e.g., government funding, staff management, modern technology, Social cultural factors and other factors that are affecting the sustainability of the Water Supply Projects; It’s important to note that with the distribution of large amounts of C.D.F funds by the Kenyan government to the rural constituencies has had a positive ...
ABSTRACT Poor work environment is an issue when brings a major risk to the well-being and quality of staff and job satisfaction. Job satisfaction to employees is very crucial to the organizational performance which can be affected by the environmental concerns. This research sought to evaluate the role of work environment on job satisfaction at National Police Service with reference to Directorate of Criminal Investigations Department. The specific objectives of the study included: to determ...
ABSTRACT Social Media has become a good marketing and quality management tool for restaurants and other hospitality sectors. Restaurants continue to be a difficult place for entrepreneurs to explore business opportunities, but by understanding common challenges, owners may be able to develop unique strategies to increase their chances of success on maintaining customer relationship. The major aim of the study was to identify how acceptable social media is in creating restaurant employees and ...
ABSTRACT Construction projects in Kenya are facing challenges in performance where there has been loss of funds due to increased construction cost, delayed project completion, compromised health and safety of employees and therefore expected economic growth has not been realized as envisaged. Although there is empirical evidence that construction is not performing to standards, there is absence of consensus in research on management of various contracting risks on performance of construction ...
ABSTRACT There have been numerous financial scandals and audit reporting failures in both public and private organizations some of which are listed in the NSE which has led Companies in various sector of the economy to experience financial distress; that is circumstances in which a company cannot meet its current obligations using operating cash flows and it is therefore faced with the need to employ corrective measures. Such distresses have been occasioned by professional misconduct while ha...
ABSTRACT The failure to achieve development in Kenya and in most African countries is caused by escalating poverty, unemployment and inequality. In Kenya the Constituency Development Fund (CDF) was established for undertaking projects that are aimed at tackling these challenges. The hope was that it would enhance peoples’ participation and power in decision-making processes; promote good governance, transparency and accountability. However, despite many CDF projects having been initiated so...
ABSTRACT Since independence up to the 11th Parliament (1963 to 2017) in Kenya, the increase in the number of women in Parliament has been slow. The highest ever attained number was 86 in the 11th parliament (2013-2017) save for affirmative action. Though the number of women MPs in Kenya has been low (160) since independence to the 11th Parliament, compared to male MPs (1,832), there has been an average achievement in delivering the gender agenda in the country. The gradual increase in numbers...
ABSTRACT Monitoring and evaluation helps those involved with projects to assess if progress is being achieved in line with expectations. When planning for monitoring and evaluation, it is vital to consider whether appropriate funds and staff time can be allocated to it, since it is an on-going process and requires a significant commitment. Despite this many irrigation projects in Kenya continues to fail due to lack of proper monitoring and evaluation. This study investigated the influenc...
ABSTRACT Primary health care is essential health care based on practical,scientifically sound and socially acceptable methods and technology made universally accessible to individuals and families in the community through their full participation and at a cost that the community and the country can afford to maintain at every stage of their development in the spirit of self-determination. Ethnomedicine is widely recognized .as an important element of primary health care. However, there seems...
ABSTRACT Citizens are educated and empowered to clearly understand their rights and responsibilities in electoral processes and find out how they can take the decisive actions in elections that in turn inform effective governance by strengthening the ability of citizens and civil society groups to organize themselves, interact with others and make their voices heard by those in power. However, in spite of the fact that voter education is geared towards having free, fair, and verifiable electi...
ABSTRACT Commercial banks would find the origins of the different financial threats that arise as a result of global changes, as they can threaten bank stability. Notwithstanding the undisputed the importance of financial innovation in recognizing banking performance remains underrated, the influence of innovation on risk management. Therefore, this study aimed at establishing the effect of financial innovations on levels of risks in commercial banks in Kenya. The specific objectives that gui...
ABSTRACT Organizations have realized the importance of providing quality services to customers. The public service is charged with the responsibility of providing quality services however; this might be difficult to achieve due to a number of reasons for example poor leadership, corruption, organizational structure and lack of a clear strategic plan. Studies done in relation to strategic change have focused on factors and challenges that affect strategy implementation. Little focus has been l...
Abstract Voting behavior has been a factor of interest in political science studies. With the youth making the largest percentage of the population and registered voters in Kenya and the world, they still remain underrepresented in leadership spheres and their participation in governance is minimal. This study sought to understand their voting behavior considering how cultural factors, ethnicity, intergenerational factors, political ideologies and legal literacy determined voting behavior of ...