Operational risk is a fast emerging area in banking industry. Awareness of operational risk as a separate risk category has been relatively recent in most banks. It is therefore important to examine the effect of this risk on financial performance of the commercial banks. Unlike market, the operational risk factors are largely linked to internal policies and procedures of the bank. Operational risk in the banks come from different causes, including transaction and execution errors, fraud...
There is need for critical service delivery in REA a state corporation which is mandated to accelerate the pace of rural electrification in order to promote sustainable socio economic development. Like any other organizations ,it faces complains about service delivery, it is normal for a human being not to get satisfaction no matter how good a service but organizations will always try and go overboard to please their customers. It is also important to observe that there are notable succe...
The developing world, including Uganda, has experienced an explosive growth in the number and types of non-governmental organizations (NGOs) in recent decades. These “third sector” organizations have become important in filling the service delivery gaps especially in health and education. Using the case of the NGOs in Gulu District, this study proposed to examine the effect of self-regulation strategy on the performance of NGOs in Uganda. Applying a descriptive research approach, the...
The aim of this study was to investigate the effect of customer service strategies on customer loyalty of insurance firms. The study specifically sought to establish the extent to which quality service, service bay ambience and technology support strategies affect loyalty of CIC insurance Group customers in Nakuru County. In order achieve the study objective, 15,487 customers in Nakuru and Naivasha branches formed the target population upon which a sample size of 222 respondents was draw...
Corporate governance involves the codes of practice that have been put in place to ensure that organizations are well managed and controlled. It entails accountability, authority, leadership, stewardship direction and control exercised by organizations. Corporate governance is one of the ideals in performance of public entities in Kenya globally. Corporate governance ensures that the stakeholders’ interests are well taken care of. The study investigated the Effects of corporate governa...
The purpose of the study was to assess the factors influencing teacher turnover in private secondary schools in Nakuru Sub County. The objectives of this study were to assess the extent to which leadership, working environment, remuneration and Organizational culture contribute to teacher turnover in Private secondary schools in Nakuru Sub County. The study was guided by the Herzberg’s motivation theory and Vroom’s Expectancy theory. Descriptive survey research design was used. Strat...
Work attitudes such as organizational commitment, job involvement, job satisfaction and perceived organizational support have dual interest to organizational managers and represent important outcomes they may want to enhance. The defined generations in Kenya somehow differ from the USA and other countries. In Kenya, Generation X refers to individuals born between 1963 – 1978 while Generation Y refers to individuals born between 1979 and 1998. The purpose of this study was to determine�...
Poor participation in strategy formulation and absorption of development funds hinders effective strategy implementation, review and leadership in county governments and ultimately affects effective service delivery. The main purpose of this research study was to assess the influence of strategic management practices on Service Delivery in County Government of Nairobi City, Kenya. Specific objectives of the influence of the practice of strategic planning, strategic leadership and strateg...
It is a fact that success in every organization depends on the quality of its human resources both skilled and unskilled labor. Studies have shown that in today’s competitive business environment, success is increasingly a function of effective human resources management. In the recent past Nakuru County Government faced performance issues. The employees joined forces with the members of county assembly in calling for the Governor’s resignation. This shows dissatisfaction on the par...
Women Enterprise Fund as any other credit business is exposed to credit risks. Credit advanced to women by WEF come along with credit risk challenges. How the fund has handled these risks challenges among women is not adequately researched compared to other enterprises or corporations. To the researcher knowledge, there is little documented study done on effect of credit risk management on loan performance of Women Enterprise Fund, much of the work done relating to credit risk managemen...
There has been a great demand of Kenyan flowers which has put pressure on producers to meet the ever growing demand in Europe.Kenya has been faced with fierce competition from other flower exporting countries, namely Colombia, Ethiopia, and Israel. A number of flower firms in the country are trying to implement strategies that deliver competitive advantage such as increasing production, cutting costs and complying with the cut-flower industry standards. Business environmental challenges ...
Ergonomics is about how key components of an office, for example, physical work settings,unique characteristics of an employee, organizational characteristics andworkstation equipment are customized to fit and improve representative wellbeing and execution. The relationship between office ergonomics and employee productivity has not been exhaustively explored and research already done has not shown how these ergonomic aspects influence productivity.This study therefore sought to investig...
Credit risk is on an increasing rate and is becoming an area of concern to many people and institutions in the lending business globally. This kind of exposure leads to instability and poor financial performance of microfinance institutions. Microfinance institutions are exposed to credit risk and therefore it is important for them to come up with mitigation strategies. The current study sought to find out the effects of credit risk mitigation strategies on the profitability of microfina...
With the growing liberization of trade and business in Kenya, many manufacturing firms are now able to produce and bring to the markets broad varieties of products. On the other hand consumers have become more knowledgeable and are seeking lot of information before purchase and consumption of products and services. In detergent market particularly, manufacturers are nowadays increased due to the level of increased demand for detergents induced by the improved lifestyles of the consumers...
Many companies make investment to sponsor the big sports events such as Olympics, world Cup and popular sports games. Effective promotional strategy involves strategic decisions about five factors target audience, objective of the promotion effort, nature of the product, stage in the product life cycle and amount of money available for promotion. The general objective of the study was to establish the effects of sports sponsorship on performance of Kenyan firms. The study sought to analy...