ABSTRACT Customer relationship management is a concept that was adopted by companies around 1990s. This concept cannot be ignored by companies, taking into consideration that companies are operating in a very competitive environment brought about by technological advancements and globalization in the business environment. The aim of customer relationship management is to create, nurture and maintain mutual relationships between a company and its customers so as to attain customer loyalty for ...
ABSTRACT Increased competition in the Kenyan market has forced SACCOs to rethink their corpotate growth strategies as a way of achieving improved performance. This research aimed at examining the impact of corporate growth strategies on the performance of SACCOs in Kitui County. The study was based on key specific objective involved with examining the impact of product innovation cost leadership , focus and product differentiation strategy on the performance of SACCOs in Kitui County. In sup...
ABSTRACT The economic potential of Small and Medium-sized Enterprises (SMEs) have been recognized worldwide. However, the existence of credit rationing has hampered realization of the same. The prevalence of credit rationing has been evidenced by the documented SMEs financing gap which is within the range of 2. 1 to 2. 6 trillion British pounds and the proportion of SMEs financing to total lending in the world, which averages 23.4 percent in any financial year. A similar credit rationing sit...
ABSTRACT Youth enterprises are facing revenue, risks, investment practices, decision making and market share that affects the success rate in Kenya. These enterprises also experience an exponentially increasing competition based on the increase in self-employment. In order for them to become sustainable, productive and viable there is need to provide micro enterprise support. The objective of the study was to analyze micro enterprise support on the performance of selected youth enterprises ...
ABSTRACT Reforms in banking industry have brought about many structural changes in the sector and encouraged competition. As a result, financial institutions like SACCOs have adopted competitive strategies including innovation strategies. Despite the recognized importance of financial innovation and an extensive descriptive literature, there have been surprisingly few empirical studies. This situation has denied SACCOs the much needed information regarding this important area of financial inn...
ABSTRACT There has been a lot of debate on the relations between women and environment. Feminists have focused this debate on analyzing women's use, conservation and management of natural resources. The main aim of our study was to look at the dimensions between men and women in the management of quarries in Juja Location of Thika West district. We looked at the main gender dimensions in quarrying in Thika in terms of employment, management and ownership. We established the challenges that m...
This study aimed at identifying, documenting and analysing alternative livelihood strategies adopted by Isiria Maasai due to socio-economic changes that made pastoralism vulnerable and unsustainable. It also sought to identify challenges encountered and suggest possible measures of redress. The study was carried out in Lolgorien and Ang’ata Barrikoi wards of Kilgoris Constituency in Narok County. A sample of 160 households and six key informants were selected and data was collected usi...
ABSTRACT The Performance of Global Environment Facility Projects have not been up to predetermined standards in various aspects. For this reason, Institutional Monitoring and Evaluation (M&E) practices are spurred by demand for project effectiveness, efficiency, transparency, accountability, information frameworks, quality, and availability of M & E technologies and instruments. Various agencies have established full-fledged M & E departments and legal or regulatory frameworks for regular M&...
Workplace conflict is a specific type of conflict that occurs in workplaces. The conflicts that arise in workplaces may be shaped by the unique aspects of this environment, including the long hours people spend at their workplace, the hierarchical structure of the organization, and the difficulties (e.g. financial consequences) that may be involved in switching to a different workplace. In this respect, workplaces share much in common with schools, especially pre college educational inst...
ABSTRACT Artisanal mining has been for many years disregarded, where large scale mining that involves large scale extraction of minerals such us valuable metals, oil and gas has been documented and given much concentration. Small scale mining however has had a significant role to play in the developing countries, where it takes opportunity of the abundant available labor while only requiring limited amounts of less than abundant capital. Nevertheless, this sector of the economy surrounded by...
Within the complex operation in project management in the 21st century, the school heads play a very vital role in the management of school projects. However, the management of these projects has not been smooth. For example, in Mathira constituency there are many examples of stalled infrastructure projects, projects that have taken too long to complete and which eventually lead to escalating of the project cost, unsatisfied needs in the schools community that was supposed to benefit fro...
ABSTRACT Competition in the modern world requires consultancy firms to adopt operations strategies that will ensure superior performance. Previous studies have identified challenges facing consultancy firms which have led to their poor performance such as uncertainty of returns, poor reputation, development of sustainable strategies and inadequate resources. Strategic management literature has not addressed performance dimensions of these firms and the dimensions used by practising firms hav...
ABSTRACT Information Technology (IT) within organizations has been identified as a tool for building competitive edge in the market. Rapid technological change often lead to frequent obsolescence of information technology used by organisations, therefore the frequent need for investment in information technology. Companies have therefore been at crossroads trying to decide whether to outsource information technology services or provide them inhouse. The purpose of the study therefore was ...
ABSTRACT Over the last few years, there has been a concern among the public in Kenya about increasing rates of crime and the rising social costs of crime. This study assessed public perceptions of the effectiveness of policing and the social costs of crime in Nairobi policing region. The research adopted a cross sectional study design. It targeted both middle and low income residential areas of Nairobi policing region in jurisdictions of two police divisions, namely; Buruburu and Kajiado. In...
ABSTRACT Sensible employee behavior translates to a healthy work culture, a motivated and engaged work force which translates to productivity and efficiency. Employees can at times exhibit patterns of behavior that might be considered as toxic behavior. How employee behavior in a service company is very important as it can determine whether organizations will meet their goals, this is because customers are the most important component in this industry. The human resource and administrative un...