ABSTRACT Human resources are the source of achieving competitive advantage because of its capability to convert the other resources (money, machine, methods and material) in to output (product/service). The competitor can imitate other resources like technology and capital but the human resource are unique. People are one of the most important factors providing flexibility and adaptability to organizations. People (managers), not the firm, are the adaptive mechanism in determining how the fi...
ABSTRACT In the global market today, competition between various providers of service is brutal and firms in the service industry continuously endeavor to create, manage and maintain healthy relationships with customers, to gain competitive advantage over the others. When services are inappropriately handled and coordinated, the outcome is wrong perception of service quality, client‟s complaints, staff turnover, low sales and customer dissatisfaction. This study investigated the effect of ...
ABSTRACT Conflict among social groups is one of the major challenges affecting peaceful coexistence in the world. In Africa, particularly Nigeria, conflicts are associated with religion, ethnicity, and post-election violence which result in adverse effects on people and their livelihood. Nigeria has witnessed conflicts like Kaduna crisis, Jos crisis, and Bauchi State crisis. Bauchi State has experienced conflicts between herdsmen and farmers as compared to other states in Nigeria. The prevale...
ABSTRACT Information and Communication Technology (ICT) is a diverse set of technological tools and resources used to communicate, create, disseminate, store and manage information. The use of ICT is undertaken to meet goals and objectives of an organization so as to bring about beneficial and added value to beneficiaries. This study therefore sought to establish factors affecting the use of Information and Communication Technology in government parastatals with a focus on the National Envir...
ABSTRACT Customer relationship management is a concept that was adopted by companies around 1990s. This concept cannot be ignored by companies, taking into consideration that companies are operating in a very competitive environment brought about by technological advancements and globalization in the business environment. The aim of customer relationship management is to create, nurture and maintain mutual relationships between a company and its customers so as to attain customer loyalty for ...
ABSTRACT Increased competition in the Kenyan market has forced SACCOs to rethink their corpotate growth strategies as a way of achieving improved performance. This research aimed at examining the impact of corporate growth strategies on the performance of SACCOs in Kitui County. The study was based on key specific objective involved with examining the impact of product innovation cost leadership , focus and product differentiation strategy on the performance of SACCOs in Kitui County. In sup...
ABSTRACT The economic potential of Small and Medium-sized Enterprises (SMEs) have been recognized worldwide. However, the existence of credit rationing has hampered realization of the same. The prevalence of credit rationing has been evidenced by the documented SMEs financing gap which is within the range of 2. 1 to 2. 6 trillion British pounds and the proportion of SMEs financing to total lending in the world, which averages 23.4 percent in any financial year. A similar credit rationing sit...
ABSTRACT Youth enterprises are facing revenue, risks, investment practices, decision making and market share that affects the success rate in Kenya. These enterprises also experience an exponentially increasing competition based on the increase in self-employment. In order for them to become sustainable, productive and viable there is need to provide micro enterprise support. The objective of the study was to analyze micro enterprise support on the performance of selected youth enterprises ...
ABSTRACT Reforms in banking industry have brought about many structural changes in the sector and encouraged competition. As a result, financial institutions like SACCOs have adopted competitive strategies including innovation strategies. Despite the recognized importance of financial innovation and an extensive descriptive literature, there have been surprisingly few empirical studies. This situation has denied SACCOs the much needed information regarding this important area of financial inn...
ABSTRACT There has been a lot of debate on the relations between women and environment. Feminists have focused this debate on analyzing women's use, conservation and management of natural resources. The main aim of our study was to look at the dimensions between men and women in the management of quarries in Juja Location of Thika West district. We looked at the main gender dimensions in quarrying in Thika in terms of employment, management and ownership. We established the challenges that m...
This study aimed at identifying, documenting and analysing alternative livelihood strategies adopted by Isiria Maasai due to socio-economic changes that made pastoralism vulnerable and unsustainable. It also sought to identify challenges encountered and suggest possible measures of redress. The study was carried out in Lolgorien and Ang’ata Barrikoi wards of Kilgoris Constituency in Narok County. A sample of 160 households and six key informants were selected and data was collected usi...
ABSTRACT The Performance of Global Environment Facility Projects have not been up to predetermined standards in various aspects. For this reason, Institutional Monitoring and Evaluation (M&E) practices are spurred by demand for project effectiveness, efficiency, transparency, accountability, information frameworks, quality, and availability of M & E technologies and instruments. Various agencies have established full-fledged M & E departments and legal or regulatory frameworks for regular M&...
Workplace conflict is a specific type of conflict that occurs in workplaces. The conflicts that arise in workplaces may be shaped by the unique aspects of this environment, including the long hours people spend at their workplace, the hierarchical structure of the organization, and the difficulties (e.g. financial consequences) that may be involved in switching to a different workplace. In this respect, workplaces share much in common with schools, especially pre college educational inst...
ABSTRACT Artisanal mining has been for many years disregarded, where large scale mining that involves large scale extraction of minerals such us valuable metals, oil and gas has been documented and given much concentration. Small scale mining however has had a significant role to play in the developing countries, where it takes opportunity of the abundant available labor while only requiring limited amounts of less than abundant capital. Nevertheless, this sector of the economy surrounded by...
Within the complex operation in project management in the 21st century, the school heads play a very vital role in the management of school projects. However, the management of these projects has not been smooth. For example, in Mathira constituency there are many examples of stalled infrastructure projects, projects that have taken too long to complete and which eventually lead to escalating of the project cost, unsatisfied needs in the schools community that was supposed to benefit fro...