ABSTRACT ISO9001 Quality Management Systems certification is a business strategy aimed at bolstering the wayorganizations are managed and direct them towards realization of their competitive advantage. It is a strategic business approach that creates standards for business management systems expected to exceed customers' expectations (Tricker and Sherring-Lucas, 2005), and comprises eight principles structured in sections which show aspects of quality (Evans and Lindsay, 2009). On the other h...
ABSTRACT Internal control systems are put in place to ensure safe custody of all assets, detect, and safeguard against probable frauds. Commercial banks in Kenya are struggling with liquidity problems, untimely financial reports, and inefficient accountability for the firm's financial resources. Financial and accounting issues, such as financial misappropriation and fraud are currently rife in the Kenyan commercial banks. In the recent past, CBK had put three banks under receivership. The stu...
ABSTRACT During the recent years, it has been observed that countries compete with each other to attract foreign investment. Countries have gone further than simply removing barriers to inward foreign investment and have taken a more pro active approach towards attracting FDI through the use of fiscal and financial incentives. This has been done owing to the notion that when foreign companies invest in a host country, productivity gains are assumed to accrue to domestic producers from spillov...
ABSTRACT The purpose of this study is the need to address the global outcry on graduate unemployment with particular focus on Nigerian employability skills that underpin certification of the hospitality graduates feared not to have been optimally matched with the industry‟s expectations and entrepreneurial opportunities available at the grass root like Lokoja, the Kogi State capital. The study population (981) involved 55 employers and 283 employees in selected hospitality firms in Lokoja; ...
ABSTRACT In Kenya, 0ver 75% of insurance companies employ red ocean strategies to outperform competitors and acquire many customers in the existing insurance market. Only less than 10% of insurance companies have attempted to implement blue ocean strategy by offering new insurance services in the target market and thus successful implementation of Blue Ocean strategy remains as a major hindrance to the growth and development of insurance industry in the country. The main objective of the rese...
ABSTRACT The fact that emergencies are inevitable and they can result into significant effects on emergency response, they requires proper planning and formulation of sound strategies to handle them. The study sought to determine the strategies adopted by the Nairobi City County in management of its response to emergencies. The study was guided by the following specific objectives; to establish the effect of employee training on the management of the response to emergencies by Nairobi City Co...
ABSTRACT The banking industry has been undergoing a significant process of transformation. Novelty in information technology has been the force behind this transformation. Paperless banking which is a wide concept in banking is the automatic distribution of new and outdated banking merchandises and amenities straight to clients through paperless supportive networks. These channels include, and not limited to; internet investment, mobile financial transactions, and real time gross settlements...
ABSTRACT The Motor Vehicle Companies in Nairobi, Kenya have played a major role in the contribution to job creation and economic development. Despite their role in economic development, these dealers face intense competition from imported second-hand vehicles. The purpose of the study was to investigate the strategic value of public relations on the performance of Large Motor Vehicle dealers in Nairobi, Kenya. The specific objectives of the study included; to establish the effects of; opennes...
ABSTRACT For several organizations, periods of rapid technological changes are also periods of incessant struggles with maintain a high performance. Obviously, knowledge is slowly becoming the key factor in production after labor, land as well as capital. Knowledge management (KM) has been considered over and over by every organization. In a broad dimension, it has been recognized that knowledge is a significant component of strategic organization in ensuring that innovation is enhance and th...
ABSTRACT Management practices that should ensure projects performance such as planning strategies, conformance to construction standards, design implementation, and effective financial management are normally not followed hence the reason why projects perform poorly especially in the housing industry. In the past, there have been increased cases of houses collapsing across the country and specifically in urban areas such as Kisii County leading to loss of properties and lives. Performance of ...
ABSTRACT The traditional theory of finance assumes that investors act rationally on the quest of wealth maximization, and that they follow the basic tenets of risk and return in determining which ventures to spend money on. However, various authors who have examined investors’ behaviour avow that heuristic driven biases and emotions cloud the investors’ judgment, and often negate the rules of rational economic decision making. According to these studies, investors are in fact irrational,...
ABSTRACT ICT in education has the potential to enhance the quality of teaching and learning. However opportunities for realizing the benefits of using ICT in education face a number of challenges in developing countries. This study thus set out to investigate challenges facing effective ICT implementation in selected Public Secondary Schools in Nakuru North District Nakuru County. The main objective of the study was to explore factors that challenge effective ICT implementation which can play...
ABSTRACT Over the past four decades, Kenya has been experiencing fiscal instability with average fiscal deficit as percent of GDP being greater than 5 percent threshold for developing countries. This, together with poor donors’ relations in the 1980’s, and the substitution of foreign borrowing with internal borrowing has led to continued increase in fiscal dominance. Kenya has been unable to reach the 10 percent economic growth target required for realization of Kenya’s Vision 2030, wi...
ABSTRACT Thisstudy sought to investigate the process employed in implementing Turnaround strategy in theUchumi supermarket, an organisation that had positioned itself as a market leader since 1976 until2000 when it started experiencing difficulties. The problem is that when Uchumi got into declinein year 200variousstrategies, however with appointment of new managers there is a new lease of life. An organisation is said to be in decline when it experiences a resource loss sufficient to com...
ABSTRACT Curving businesses are doing poorly concerning customer relations. The ability of the organization to adjust itself to fit customer needs is one of the requirement for them to remain competitive in the market. In absence of marketing mix customer relations suffer in terms of customer loyalty, retention and acquisition. The current study sought to assess the effects of marketing mix on customer relations in soapstone carving business in Kisii County, Kenya. Specific objectives were: t...