Social & Management Sciences

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Research Papers/Topics in Social & Management Sciences

The Effects Of Customer Service Strategies On Customer Satisfaction Of Firms In The Telecommunication Sector.

ABSTRACT Telecommunication plays a significant role in the country's economic development. Firms' profitability, growth and survival depend upon efficiency and effectiveness of data, voice and media transmission. Across section survey of five customer care centers owned by three mobile service providers was done. Simple Random sampling was carried out to sample 150 mobile subscribers apportioned in proportion h/-.their market share. '" Since this is an industry characterized by high competit...

Working Capital Management Practices And Growth Of Small And Medium-Sized Enterprises In Nyeri County, Kenya

ABSTRACT In Kenya, Small and Medium Enterprises (SMEs) have continued to face a mountain of challenges and struggle to achieve significant growth despite their importance to the Kenyan Economy. Imprudent working capital decisions have been highlighted in literature as some of the principal causes of their stagnation and decline in growth. Nevertheless, there is scarce empirical evidence on whether working capital management activities significantly affect growth of these institutions. Notabl...

Influence Of Resource Mobilization On Sustainability Of Women Group Projects In Vihiga County, Kenya.

ABSTRACT Sustainability of a project is a great challenge in most developing countries including Kenya. Evidently, it is sustainability that differentiates between women group projects that have succeeded and ones that have failed. Women group projects need resources to enable them continue to provide the services to members and also the community at large. Women groups have for long time relied on the donor funding in order to support their project activities through donations and grants. H...

Brand Personality And Customer Purchase Decision Of Smartphone By Masters’ Students In Selected Public University Campuses In Nairobi Central Business District, Kenya

ABSTRACT Brand personality is an emerging modern marketing differentiation marketing strategy which enhances business competitiveness. The general objective of this study was to investigate the influence of brand personality on customer purchase decision of Smartphone in Kenya. The specific objectives of the study were to; establish the influence of brand personality sincerity on customers purchase decision, determine the influence of brand personality excitement on customer purchase decisio...

Financial Management Tools And Loan Performance Of Micro Finance Institutions In Starehe Constituency, Nairobi City County, Kenya

ABSTRACT The Central Bank of Kenya annual supervision report, 2018 showed there has been low performance incidence of MFIs attributed to factors such as the rising levels of nonperforming loans measured as a percentage of gross non-performing loan divided by net advances to customers from 7% in 2011 to 16% in 2016, a situation that has adversely impacted on their profitability which as per the CBK year 2018 supervisory report indicated a 447 percent increase in reported loss of Kes 935.1mill...

Inventory Controls And Financial Performance Of Garissa County Government, Kenya

ABSTRACT Good performance of Kenya’s county government is critical due to the important role that these governments play in the country. In Garissa County, the revenue collected in the year 2014/2015 was Ksh 96 million while the targeted revenue was Ksh 500 million per year and therefore the county fell short of its revenue collection target. In the year 2013/2014 the revenue collected was Ksh 39.5 million while the targeted revenue was Ksh 500 million per year. This therefore has led to t...

Compensation Systems And Employee Performance In Microfinance Institutions In Nyeri County, Kenya.

ABSTRACT Compensation and benefits are two of the best tools for companies to recruit and retain quality employees. Enticing benefits and compensation also help existing employees stay motivated to excel each day at work. This study analyzedthe influences of compensation systems on employee performance in the MFIs. The study guided by specific objectives which are to establish how salary, commissions and bonuses affect the employee performance of deposit micro finances in Nyeri. The study so...

Workplace Diversity Management Effect On Implementation Of Human Resource Management Practices In The Ministry Of Health, Kenya.

ABSTRACT Workplace diversity in multicultural organizations is increasingly becoming an important issue for the business in the era of globalization since it affects productivity and efficiency of the workforce. This Research Project focuses on Workplace Diversity Management Effects on Implementation of Human Resource Management Practices in the Ministry of Health, Kenya. The study research objectives were related to demographic factors, cultural factors, diversity management programs and di...

Workplace Diversity Management Effects On Implementation Of Human Resource Management Practices In The Ministry Of Health, Kenya.

ABSTRACT Workplace diversity in multicultural organizations is increasingly becoming an important issue for the business in the era of globalization since it affects productivity and efficiency of the workforce. This Research Project focuses on Workplace Diversity Management Effects on Implementation of Human Resource Management Practices in the Ministry of Health, Kenya. The study research objectives were related to demographic factors, cultural factors, diversity management programs and di...

Corporate Governance And Financial Performance Of Saving And Credit Co-Operatives In Meru County, Kenya

ABSTRACT Saving and credit Co-operatives are more preferred in developing economies since they contribute to the promotion of total human development, improve the living standards of its members, promote personal-development and self-reliance, assist in creating initiatives, mobilisation of member savings and offering credit to members at affordable rates. However, in spite of the inherent advantages, their existence is inhibited by a number of challenges such as inadequate member commitment...

Determinants Of Women Participation In Political Leadership: The Case Of Turkana Central Constituency, Turkana County

ABSTRACT Over the years, many interventions have been used to enhance women participation in political leadership. However, despite efforts to ensure that women ascend to elective leadership positions, women in both developed and developing countries are still underrepresented and their participation in political leadership remains low. In Turkana County, all the members of the 12th parliament representing the 6 constituencies in the National Assembly are male. In addition, Turkana Central C...

Enterprise Resource Planning Transformation Effect On Employee Productivity In Geothermal Development Company, Nairobi City County, Kenya

ABSTRACT The transformational aspect of an ERP entails the re-engineering of the organizational business process and the influence of necessary critical factors for the radical transformation. The general objective of this study was to determine the relationship between ERP Transformation and Employee Productivity in Geothermal Development Company, Nairobi City County, Kenya. The specific objectives of the study were to assess the effect of business process re-engineering on employee product...

The Efficacy Of Customer Relationship On Guest Loyalty In Tourist Accommodation Facilities In Masai Mara National Reserve, Narok County, Kenya

ABSTRACT Kenya’s hospitality sector operates in a very competitive environment leading to business instability. Thus there was need to assess whether customer relationship initiative would be a means of influencing loyalty in accommodation facilities in Masai Mara National Reserve (MMNR) as an issue of concern in research, policy and practice. In particular, the study sought to establish the trust level of guests on tourist accommodation facilities in MMNR, examine the intensity of commitm...

The Effect Of Transformational Leadership On The Performance Of Employees In Kenya: The Case Of Kenya Wildlife Service

ABSTRACT This study aimed at analysis the effects that transformational leadership has on the employees of an organization in terms of their performance rate. The research therefore aims at looking at how transformative leadership impacts on employee performance at KWS and if yields the same results as other researches have shown in other parts of the world. With the main objectives being to investigate the changes in leadership that has been achieved within the organization and also to inve...

An Investigation Into The Challenges Facing Implementation Of Entreprise Resource Planning In The Dairy Industry In Kenya (A Case Of Selected Dairy Firms)

ABSTRACT In recent years there has been an increase in using Enterprise Resource Planning (ERP) systems in large companies and government corporations mainly in developed countries. While there is wide adoption of ERP systems in Western economies, developing countries lag far behind. However, due to recent economic growth, developing countries such as Kenya are increasingly becoming major targets of ERP vendors. There is an urgent need for understanding ERP implementation issues in developin...


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