Abstract West African countries are wealthy countries with abundance of both human and natural resources. Some of its member countries are leading member of the OPEC countries. Surprisingly poverty in West African countries is at an alarming rate. Most of its countries are categorized as underdeveloped countries with highest rate of corruption in the world. It is characterized by very weak economies and very low growth rates. There is prevalence of abject poverty as a result of poor economic...
ABSTRACT The study set out to investigate customers’ assessment of the products and services of Air Liquide Ghana Limited in the light of its present position in a competitive market. A cross-sectional survey was conducted to collect data from a sample of 200 customers out of the 1100 customers in the study area. The results from the study indicate that customers are generally satisfied with the product and service quality of Air Liquide Ghana Limited. Both the desire and expectation di...
ABSTRACT In recent years, customer retention has gained attention among savings and loans service providers. With the increasing competitive environment, firms are continually looking for innovative ways not only to attract customers but to retain existing ones. The main objective of the study is to analyze customer retention strategies at Opportunity International Savings and Loans Limited (OISL). The study revealed that, customer retention strategies used at OISL were consistent with lite...
ABSTRACT The real estate sector is one of the fastest growing sub-sectors in the Ghanaian economy. According to the Ghana Revenue Authority, rent income tax collected from this sector has not been encouraging. This study seeks to determine the factors affecting rent income tax compliance in Tarkwa Nsueam and Sefwi Wiawso Municipalities. The study used quantitative approach. Simple random sampling was used to select 278 property owners as the sample size. Data was collected using a structured...
ABSTRACT This study examined the dispensing outreach programme of the National Health Insurance Scheme (NHIS) and its influence on the health status of users. It specifically examined the influence of the organizational structure of NHIS on the referral process in the utilization of health care services by clients, documented the satisfaction client’ derived from NHIS service. It adopted a descriptive survey design through the use of qualitative and quantitative methods of data collection ...
ABSTRACT Research on maternal health was conducted among the residents of the Seme boder community in republic of Benin to determine the available matem1 health care services in the community and the level of accessibility to residents, to find out the pattern of the maternal health seeking behaviour and to examining the relationships between the sociocultural characteristic and maternal health care seeking behaviour in the area. The major instruments used wed structured questionnaire, key in...
ABSTRACT The importance of economic and political institutions to economic growth has been demonstrated in the literature. However, little is known on how such institutions impact on growth and what determine the quality of economic institutions in Africa. Therefore, this study was aimed at examining the impact of economic and political institutions on growth as well as the impact of political transition on the quality of economic institutions. Game theory was used to develop a political ec...
ABSTRACT The study was conducted to find out the factors that affected the recruitment and retention of public senior high school (SHS) teachers in the Sekondi-Takoradi Metropolis. The designs used were the descriptive and noninterventional research designs. Four public senior high schools were involved in the study. The simple random sampling was used to select 112 teachers from the population of teachers in the four schools for the study. The data collection instrument used was the questio...
ABSTRACT In today’s competitive business environment, Training and Development has become a valuable activity in all organisations in which Koforidua Polytechnic is no isolation. It is therefore incumbent on Koforidua Polytechnic to pay much attention to training and development of its workforce to enable it compete with other educational institutions. The main purpose of this study was to examine the effects of training and development on performance at Koforidua Polytechnic. Data was ...
ABSTRACT Introduction The whole world has gradually become a global village whereby everybody relates in terms of communication, trade, exchange of ideas, increase in job mobility, improved GDP, etc. The driving force behind this great advancement is knowledge-based economy. A knowledge economy is one where organisations and people acquire, create, disseminate and use knowledge more effectively for greater economic and social development by providing more efficient ways of producing goods an...
ABSTRACT This is an exploratory and descriptive study that examined staff motivation as a factor in water and sanitation services delivery in Community Water and Sanitation Agency in Two Districts of the Eastern Region. The objectives of the study were to examine the satisfaction of staff of CWSA in terms of motivation, the effectiveness of the motivational processes on staff members and the stakeholder’s role and satisfaction in the service delivery process. Questionnaires and interviews...
ABSTRACT In Nigeria, freshmen constitute a risk group of adolescents and young adults capable of engaging in unsafe sexual practices. This study documents the associated factors to sexual risk behaviours practices of University of Ibadan, Nigeria freshmen. Eight hundred and forty one (841), freshmen who attended a routine orientation program were asked to respond to a questionnaire. Results showed that 30.8% were sexually active and 47% did not use condom in their last sexual episode. Assoc...
ABSTRACT The relatively low level of women political representation between 1999 (7.5%) and 2011 (14.0%), at the federal level, is an indication that women are marginalised in governance in Nigeria. Previous studies on gender relations and governance in Nigeria largely focused on the marginalisation of women by men with negligible attention on the role of women in this gender-based political imbalance. This study, therefore, investigated the role of women in women‟s marginalisation in gove...
ABSTRACT The study examine the staff training and development programmes of the IRS by; identifying the training and development needs of staff, examining the overall training and development processes, assessing the benefits of training and development as well as examining the challenge facing the effective implementation of staff training and development policies in the IRS. Descriptive and cross-sectional survey designs were adopted for the research and a sample of 240 drawn using simple...
ABSTRACT Employee turnover is a problem for organizations and is one of the challenges facing human resource managers. This study was motivated by the desire to find out the nature of employee turnover in the hotel industry in Cape Coast and Elmina, the factors that account for it and probable solutions to the problem. A stratified sampling procedure was used to select 240 employees and 40 management personnel for the study. Primary data were gathered through the administration of questionna...