In today's highly competitive environment business needs to better understand their customers their customers who are the most profitable, and how to best retain those customers. This understanding through important channels which one is CRM. CRM helps companies make sense of customer needs and helps the companies manage these relationships more intelligently and help predict the future. Such knowledge provides a crucial competitive differentiation for companies to gain market share and ...
This survey was conducted between the months of February and June 2010. It is set to examine the extent of the application of Corporate Governance practices in the banking sector in Kenya. The survey was founded on the premises that Corporate Governance is a vital ingredient in maintenance of a dynamic balance between the need for order and equality in society. Corporate Governance is an integral part of the banking sector, considering the role played by the banking and financial institu...
The research was carried out on the impact of Financial Management on the performance of organiza~ions case study of Masaka District Administration Literature reviewed that Financial Managements promote sound financial discipline It was also observed that new accounting techniques by the local government are responsible for the increased productivity on service delivery The study was cross sectional , descriptive and designed to collect data from respondents like the district treasurers, chie...
The purpose of this study was to investigate the effect of credit management on the sustainability of financial institutions in CERUDEB-Centenary Rural Development Bank Ltd. The specific objectives of the study were to evaluate the relationship between pre-credit disbursement process and financial institutions sustainability, to establish the relationship between credit terms and clients' needs' satisfaction and to evaluate the relationship between credit delivery and repayment process....
This report presents the fmdings of the study on "Child Marriage and its impact on Development" which was carried out in Paya Sub County, Tororo district, Eastern Uganda. The research developed a conceptual model to illustrate the causes-effect relationship of Child Marriages. The study had four objectives; to verify whether child marriages take place in Paya Sub County, to examine the conditions and factors that lead to child marriage and also establish the extent to which child marriage...
The Auto111ated teller 111achine (ATM) is one of the technological advances that brought about chnnge in the way banks provided a service to their customers. The ATM was introduced with the view to automate the operations of the banks and thus reduce the need for bank tellers and in the long run reduce costs. The view of automating the services of a bank tel ler eventuall y culminated into new and improved deli very systems for other bank products. With the introduction o f A TM charges,...
The study was carried out in Tanzania Electric Supply Company (TANESCO) along Morogoro Road, Dar -es -Salaam, Tanzania. The study focused on career development and organizational performance. The study was limited to career development which was characterized by management styles, succession planning, and training and organizational performance which were characterized by improved Quality of work lives, attraction of talent individuals, motivation and satisfaction basing on the period of...
The purpose of the study was to determine the relationship between SMEs and Poverty reduction among small and medium size enterprises in Njeru Community, Buikwe district. The study design comprised of a combination of both descriptive and cross sectional research designs and both qualitative and quantitative data were employed. Stratified sampling was used to determine the sample size. A sample size of 36 computed by a formula for krejcie and Morgan 1970 was considered, primary data was ...
ABSTRACT The study was aimed at examining the relationship between ethnic conflict and socio economic development of selected house holders in Kismayo District of Somalia. The objectives of the study were; to determine the demographic characteristics of selected householders, in terms of age, gender, educational level, work experience, to determine the degree of ethnic conflict among the selected householders in Kismayo District, to determine the extent of the social- economic development am...
ABSTRACT The revelation of this research has clearly shown the dynamics and the obsessive nature of the causes of Sexual Gender Based Violence in most rural communities of Nebbi district. Research also reveals that the dominant factors for the causes of sexual and gender based violence are centered around the aspects of cultural attributes, poverty, substance abuse and human nature among the core issues that perpetuate Sexual Gender Based Violence. The vast illiteracy levels as revealed by f...
ABSATRCT Drugs are known to have harmful effects yet young people still use them. The study sought to find out the psychological risk factors associated with drug abuse among Ugandan Youths in Kampala Makindye Division with Kabalagala Parish as a case study. The study was guided by the research objectives and these included; to find out the causes of drug abuse among the youth in Makindye division in Uganda, to establish the activities associated with drug abuse among the youth in Makindye d...
ABSTRACT This study was conducted on the topic. The causes of girl-child drop out in primary schools in Kangai sub-county, Dokolo district with a case study of Apewotneki primary school. The purpose of the study was to establish the cause of girl-child drop out in Apewotneki primary school. The researcher used both the qualitative and quantitative research designs in its inquiry. The participants included girls, boys, teachers and parents. Data collected was presented on descriptive form and...
ABSTRACT The study conducted was about Electronic Procurement on operations effectiveness in an organization .The research was conducted from Total Headquarters fuel selling company located on 71 h street, industrial area, Kampala city. Organizations are feeling the pain of depending on paper and people intensive processes, The study to find a solution to this problem was guided by these objectives: establishing the different forms of Electronic Procurement used, establishing the benefits th...
ABSTRACT This research was conducted to establish the impact of the operations of MFis on economic epowerment of women. The study involved getting some personal information like age and the nnmber of children supported by the clients to make it easy to understand their status and it was found out that most of them had small families but still found problems in catering for their needs. ! ! The study also found out that most of the clients were small business proprietors represented by 92%! '...
ABSTRACT This study aims at examining the relationship between positive workplace relationships and meaningfulness at work in different hotels and restaurants. A relationship survey was designed for the Study ,the survey aimed~ to examine the level of positive workplace relations among hotel workers, the survey was father more conducted to examine the degree of meaningfulness at work among different restaurant workers and also to examine the relationship between positive workplace and meanin...