ABSTRACT This study was based on an analysis of the effect of service quality on customer retention in commercial banks. It focused on critically examining the following objectives; (1) To find out the factors that determine service quality in commercial banks; (ii) To find out ways of managing service quality in commercial banks; (iii) To determine the relationship between service quality and customer retention in commercial banks. The study used a descriptive cross sectional survey design w...
ABSTRACT This study was conducted to assess the effect of marketing communication on customer buying habit at Uganda Telecom, case study Uganda Telecom Gulu Branch. The research had some objectives which it aimed to achieve, among which are; • To examine the effect of managing the relationships on customer buying habits at Uganda Telecom. • To analyze the effect of creation of product awareness on customer buying habits at Uganda Telecom • To establish the effects of customer service on...
ABSTRACT This research was based on investigating the impact of communication on performance of employees. It was conducted 1n Yumbe District Headquarters. It covers top administrators and employees as its respondents. The objective of the study was to establish the relationship between communication and performance, effects on communication and performance and form of communication used in Yumbe district headquarters. The researcher used questionnaires, interviews, and observation as the r...
TABLE Of CONTENTS DECLARATION .......................................................................................................... ii APPROVAL. .............................................................................................................. iii DEDICATION ........................................................................................................... iv ACKNOWLEDGEMENT .................................................................................................
ABSTRACT The research study was about employee Training and performance m organizations, a case study of Kenya Revenue Authority where a sample of 46 employees were picked randomly The objective of this study involved close investigation of forms of training offered to the staff of Kenya Revenue Authority, analyzing the effects of training both positive and negative at KRA and also examined the impact of absence of training on performance. The research concentrated on primary sources of data...
ABSTRACT The overall objective of the study was to find out the impact of retail and organization performance a case study of Shoprite supermarket in Kampala Uganda The study was guided by three objectives; to determine the various forms of retailing, impact of customer satisfaction on organization performance, and to examine the impact of retailing on organization performance of Shoprite supermarket. Data was collected using a questionnaire and interview guide, and during data collection pu...
ABSTRACT This study focused on the effects of abolition of Graduated Tax on service delivery in Pader District local government: A case of Pajule Sub-county. The target respondents included the L.C.V, CAO, District staffs, local leaders, service providers and the local community .Its specific objectives includes establishing the benefits of graduated tax as a source local revenue in financing service delivery, examining the relative effects of its abolition on service delivery and assessing t...
ABSTRACT This research report was compiled on the response of foreign firms to corporate social responsibility, taking Barclays bank - Iganga Branch as my case study. It established the corporate social responsibility policy of Barclays bank, the extent to which this bank has adhered to its corporate social responsibility and the hurdles the bank finds in its endeavour to pursue its CSR policy. The researcher found out that Barclays bank has great concern for the society in which it operates ...
TABLE OF CONTENT DECLARATION ............................................................................................. i APPROVAL .................................................................................................. ii DEDICATION .............................................................................................. iii ACKNOWLEDGEMENT .............................................. : .................................. iv ABSTRACT ..........................................
TABLE OF CONTENTS DECLARATION .................................................................................... ii APPROVAL ................................................................................. ~ ........ iii ACKNOWLEDGEMENT ............................................................... ; .......... iv DEDICATION ............................................... : ........................................ V LIST OF ABREVIATION ........................................................
ABSTRACT This research report is about "Total Quality Management on organizational performance'", a Case Study of Bid co Oil Refinery in Thika, Kenya. The research was conducted in two (2) month during the"practical training. Much effort was put on studying procedures and technicalities involving the understanding ability in relating the variable and the procedures of Total Quality Management (TQM). Chapter one, describes an overview of Total Quality Management and background of Bidco Compan...
TABLE OF CONTENTS DECLARATION ................................................................................................................. i APPROVAL ....................................................................................................................... ii DEDICATION ................................................................................................................... iii ACKNOWLEDGEMENT ...........................................................................
ABSTRACT This study focused on the role of the informal sector on people’s savings in Makindye division. The study geared in three objectives that include: To determine the role played by the informal sector in Uganda, to determine the level of savings in Uganda and to establish the impact of the informal sector on people’s savings in Uganda. The study will help the region and the country at large on the way of increasing people’s savings. The study was based on a cross sectional design...
TABLES OF CONTENTS Chapter one 1. 0 Introduction I 1.1 Background 2 1.2 Statement of problem 7 1. 3 Purpose of study 7 1.4 Objective of study 7 1. 5 Research questions 7 1. 6 Statement of hypothesis 8 1. 7 Theoretical frame work 9 1. 8 Scope of study I 0 1. 9 Significance of study I 0 Chapter two 2. 0 Literature review II 2.1 Introduction II 2.2 Classical theory II 2.3 Neoclassical theory of interest rates II 2.4 Keynesian theory 12 2. 5 Time preference theory 12 2.6 Macro economy today 14 2....
ABSTRACT This study was on an inquiry into the social consequences among the youths 111 Nakawa division Kampala District. The study was carried out for a period of one month. The need for the study arose due to the high rates of drug abuse among the youths . The researcher used in-depth interviews, key formants, Observations and documentary review during the study based on the objectives such as establishing the causes of drug abuse among the youths, the effects of drug abuse and the strateg...