Developing effective ways in revenue collection has been an important matter in tax and revenue collection. The advent of new instruments to help businesses work more efficiently affects the way taxes and revenues are collected. Despite the county governments considerable achievements in minimizing customer compliance costs, there is need for the counties to continue enhancing its service delivery. The general objective of this study was to investigate computerized enterprise resource plannin...
External reserves are recognized as key ingredients for financing international trade. The fall in Nigeria's external reserves has been of great concern as this has caused panic in both the economic and political environment. This is because Nigeria greatly depends on its external reserves for import cover, exchange rate stability and for international ranking. In 2014, external reserves for Nigeria went below three months import cover, which is the International Monetary Fund, stipulated opt...
County Governments deliver an estimated 80 per cent of local public services and are located in and form part of the communities they serve. In order to effectively meet the ever rising demand for better services by the public, County Governments are transforming service delivery through technological innovations enhanced by egovernment to offer better management, greater use of shared data, reliable and efficient handling of routine transactions. The main purpose of this study was to investi...
Life assurance is a plan that ensures families and other beneficiaries are financially secure especially after death of the bread winner. The life assurance sector in Kenya has been striving to improve its performance in order to improve the overall livelihood of Kenyans. Despite these efforts, not much has been achieved with the country posting poor results compared to the developed and developing countries. The growth of life assurance in Kenya has declined significantly from 29.4% in 2014,...
Evidence abounds in literature that people are the preeminent resource that is key to the attainment of an organisational goal, and therefore performance of an organisation is contingent on the performance of its employees. To this end, the design and implementation of human resource management interventions has become a pivotal tool to provoke positive employees’ attitudinal and behavioural outcomes that, will in turn, occasion desired organisational performance outcomes. While empiri...
There have been a lot of inefficiencies in service delivery by county governments to the public. It is a well-known fact that service delivery by county governments is beset with a lot of challenges ranging from corruption, political interference, poor working condition, outdated and outmoded systems, tribalism, nepotism, procedures and practices among others, conspire to impact adversely on service delivery. Service delivery has become a parameter of defining the level of satisfaction a...
The running of an organization today has to be by trusted people in the areas where the resources are much involved that is Finance, people and materials. However, this has not been the case since the management of organization has taken another turn to try and introduce the culture of misusing finances and materials. In the recent past, mistrust of people with financial management has been the center stage. There has been rising wave of public management reforms giving rise to concepts ...
Despite the fact that county governments have ultimate mandate in regulation of alcohol trade in the counties and enactment of new laws, alcohol trade is still a big issue in Kenya. The study therefore investigated the effects of policy regulation on alcohol trade in Kirinyaga West, Kirinyaga County, Kenya. It was guided by the following objectives; to identify how licensing regulations affect alcohol trade in Kirinyaga county, to establish how enforcement regulations affect alcohol trade i...
Public administrators are increasingly using social media in their day-to-day activities and duties. Despite the increased use of social media by public officers, there have not been studies that have investigated how this is affecting their day-to-day work. The aim of the study, from this perspective, was to identify the use of social media within public administration domains and in the community in a bid to document the lessons learnt and to inform improved integration of social media...
Information technology has changed the traditional ways of doing business to a digital and electronic way that has led to globalization. The banking industry has been forced by the wave ofelectronic payment system in the business environment to change from its traditional ways such as: long queues as customers waited to be served, delay in the clearing house as representatives of different banks waited to settle their dues and manual work that resulted to errors. The main purpose of the s...
With the banking innovation of the technology of e-banking to enhance banking products and service, numerous studies have been done focusing on its efficiency and profitability. However, its effect on customer service quality is still misunderstood. It is accepted for a fact that delivery of service in banking can be said to be efficient only when the underlying operations are equally efficient. And such confidence in efficiency can only arise in as far as the user‟s experience for the...
The design of competitive intelligence, as a process that monitors all elements of the external environment of an organization is still recent. Commercial banks have thus resulted in making use of various competitive intelligence aspects to ensure profitability. The main objective of the study was to investigate the relationship between competitive intelligence practices and performance of commercial banks in Kenya. The specific objectives were to establish how product intelligence practices,...
ABSTRACT . This study was an investigation of challenges of teaching and learning materials in public secondary schools in Tana River District, Coast Province, Republic of Kenya. Teaching and learning materials greatly influence education quality and standards since it affect the teaching and learning process at all levels. The purpose of this study was to investigate the impact of shortages of teaching and learning materials in public secondary schools in Tana River District. The specific ob...
In the recent past there has been failure of some of the largest commercial banks in the Kenya. This trend puts into question the ability of the internal control systems and the Central Bank of Kenya prudential guidelines to steer the commercial banks stability and performance. However, the recent failures have put pressure on the industry regulators and players to rethink how best the institutions can align their internal control systems and compliance as tools of ensuring stability and...
ABSTRACT Conditional cash transfer programs have turned out to be an important element of social policy in developing countries. Conditional cash transfers are noncontributory programs that focus on the poor and vulnerable households. Such programs are aimed at reducing poverty and inequality, enable enhanced human capital investments, improving social risks management, and offering social protection. Although the impacts of these programs have well been researched in regard to their usefuln...