Abstract/Overview The main aim of this study is to examine the effect of service quality dimensions on customer loyalty to the providers of retail banking services. It investigates the relationship between service quality dimensions and customer loyalty. To achieve this purpose, data was collected from a sample of 384 current customers of commercial banks on the five dimensions of service delivery: tangibility, reliability, responsiveness, assurance and empathy. The results indicate that ...
Abstract/Overview The aim of the study was to investigate Gender differences in adjustment to Loss and Grief among orphaned Kenyan secondary school students. The study was informed by Kübler-Ross Cycle model of loss and grief. Mixed method research approach was used and with it, concurrent triangulation design was adopted. The target population consisted of 47 schools, 20 focus group discussion students, 10 personal interviews and 1,245 Form 3orphaned students from public secondary schoo...
Abstract/Overview This study examines the experiences of women academics in relation to factors that motivated them towards academia and challenges experienced while balancing family and career, and highlighting strategies that they have employed to reach their present professional and academic ranks. The study is a contribution to knowledge and the extant literature on women academics’ career experiences which has been under-researched, especially in Kenya. It claims to have made a con...
Abstract/Overview Whether domestically or globally, transport is the movement of people, goods and services from one place to another. It enables trade between people and organizations. Globally, transport is the key necessity for specialization. Domestically, not only is Kenya connected by various categories of transport infrastructure but even by different modes, each competing with the other to get the better of the market. In Kisumu City, for example, there is fierce business competit...
Abstract Effective performance is a desire for any institution when adequate supplier relationship exists. Counties that embrace efficient supplier relationship management have achieved massive economic development. Adequate supplier evaluation and development of supply base can reduce cost of public projects and boost value. However inadequate scrutiny of suppliers leads to poor quality of deliverables, escalated cost and higher risk of non-performance. Poor relations with suppliers coupled...
Abstract This study examined the effect of Adjunct Lecturers’ Job Security on Employee performance: Evidence from Universities in Kakamega County, Kenya. Using a descriptive survey research design, data was collected from a sample of 51 adjunct lecturers from these Universities using structured questionnaires. It was analyzed using descriptive and inferential statistics. For descriptive statistics mean, standard deviation, frequencies and percentages were used whereas for inferential stati...
Abstract The purpose of this study is to determine the effect of recruitment practices of adjunct lecturers on employee performance among universities in Kakamega County, Kenya. The study adopted descriptive survey research design to collect data from 60adjunct lecturers from four universities within Kakamega County. The study used structured questionnaires to gather information from the respondents. The sampling technique used was stratified sampling and simple random sampling. Descriptive ...
Abstract In this age of turbulence, steering an organization to attain remarkable success depends on a leader’s ability to craft and effectively implement strategies. Strategies may fail to be implemented due to poor leadership. The main objective of the study was to examine implementation of strategic plans amongst commercial banks in Kenya: An analysis of leadership role. Specifically the study focused on leadership roles of communication and commitment. The study employed mixed research...
Abstract Board diversity is an important aspect of corporate governance. This paper reviewed research on board nationality and educational diversity and organizational performance in both developed and developing contexts. Further, the paper identified research gaps that may have restricted generalization of the results. The study adopted a qualitative research approach where data was obtained from peer reviewed articles published during the 2010-2022 period. Based on the review most studies...
Abstract The study examined the effect of supplier selection practices on supply chain performance of county referral hospitals in Kenya. Descriptive survey design was utilized. Both stratified random and simple random techniques were used in the selection of 81 respondents. For data collection close ended questionnaires and an interview schedule was used. Data was analyzed using descriptive statistics which entailed frequency and percentage and also using inferential statistics whereby simp...
Abstract Purpose:The broad objective was to establish the moderating effect of procurement ethics on the relation between supplier relationship management practices and supply chain performance of Kenyan selected county governments. Design/Methodology/Approach:The study employed descriptive survey research design and targeted 112 procurement staff.Stratified and simple random techniques were used. Structured questionnaires were used for data collection. For data analysis descriptive and infe...
Abstract Many organizations have realized the significant role suppliers play in determining organizational performance. This study sought to examine the influence of supplier development practices on supply chain performance of County Governments in Kenya. This study employed a descriptive survey research design targeting 112 procurement staff. The study utilized both stratified and simple random techniques. For data collection close ended questionnaires was used. For data analysis descript...
Abstract The study sought to examine the influence of competitor orientation on innovation in Kenya’s Deposit Taking SACCO’s. The study adopted descriptive survey research design and targeted 49 respondents drawn from all the 7 Kenyan deposit taking SACCO’s in western region. A census study was considered. Structured questionnaires and an interview schedule were used to collect data. Data was analyzed using descriptive and inferential statistics. The data was presented in a tabular for...
Abstract The main purpose of the study was to establish the effect of procurement practices on procurement performance of public sugar manufacturing firms in Western Kenya. The specific objectives of the study were to establish the effect of procurement planning and staff competence on procurement performance of public sugar manufacturing firms in western Kenya. The study employed a descriptive survey research design. Primary data was collected using questionnaires targeting employees in the...
Abstract The dynamics of change in the business environment catalysed by globalization, changing consumer preferences, and a whirlwind of technological development have exerted immense pressure on commercial banks to introduce up-to-date products and services for sustainability. Product innovation has thus become a vital tool for survival and development. This study examined the influence of product innovation on the competitiveness of commercial banks in Kenya. The theory of creative destru...