Social & Management Sciences

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Research Papers/Topics Social & Management Sciences

DETERMINANTS OF CUSTOMER LOYALTY IN THE TELECOMMUNICATION INDUSTRY IN GHANA

ABSTRACT The purpose of this paper is to examine the determinant of customer loyalty in the telecommunication industry of Ghana. Deliberations on literature discussed issues on the concept of customer loyalty, classification of customer loyalty, customer satisfaction, service quality, empirical studies of loyalty among mobile phone users and outline on the profile of telecommunication companies in Ghana. On the basis of literature materials, a list of factors were extracted as determinants of...

SSA Research 116 PAGES (28487 WORDS) Marketing Thesis
A COMPARATIVE STUDY OF TIME MANAGEMENT PRACTICES AMONG DAGAABA HOUSEHOLDS IN AKORO AND JIRAPA

ABSTRACT A COMPARATIVE STUDY OF TIME MANAGEMENT PRACTICES AMONG DAGAABA HOUSEHOLDS IN AKORO AND JIRAPA Elizabeth M. Ba-ama Dr. Mrs. Laetitia A.P. Hevi-Yiboe University of Ghana, 2002 Major Supervisor The study was conducted in Akoro and Jirapa in the Upper West Region of Ghana. The aim of the study was to find out how Dagaaba households in the rural and urban settings use their time to accomplish their goals. It was hypothesized that: HOi. There is no significant difference between th...

FACTORS INFLUENCING ENTREPRENEURIAL INTENTIONS FOR BUSINESS START-UP AMONG STUDENTS OF HO TECHNICAL UNIVERSITY IN GHANA

ABSTRACT This study examined the factors that influence entrepreneurial intention for business start-up among students of Ho Technical University in Ghana. Using the deductive research approach, the correlational study design and the multistage sampling method, 260 accounting, management and statistics students were selected to serve as subjects for the study, from a population of 804 students. All 260 students responded to the instrument after several follow-up were made by the researcher,...

THE EFFECT OF PINEAPPLE FARMING ON THE LIVELIHOOD OF PINEAPPLE FARMERS IN THE GA DISTRICTS

ABSTRACT The decision by the government of Ghana to diversify the agricultural sector through the Medium Term Agricultural Development Programme (MTADP), led to the establishment of the World Bank Funded Agricultural Diversification Project in 1991. The project sought to identify some agricultural products for development and promotion of which pineapple was the most prominent because of its high yield and export value. Government and other organizations have since encouraged pineapple ...

DETERMINANTS OF TAX REVENUE: EVIDENCE FROM GHANA

ABSTRACT Most developing countries face the problem of raising tax revenue to carry out public sector spending. Tax revenue is necessary for economic growth and development. Unfortunately tax revenue generation has been low in Ghana. This study therefore examined the determinants of tax revenue with evidence from Ghana using quarterly data from 1988 to 2008. The tax effort function is used by regressing government expenditure, real gross domestic product and financial deepening on tax reven...

SOCIAL PROTECTION AND RURAL LIVELIHOODS IN THE WA WEST DISTRICTOF GHANA: A GENDER ANALYSIS

ABSTRACT Social protection is critical for enhancing agriculture livelihoods and sustainable development in rural economies.Social protection affects the social and material situations of women and men, shapes gender relations, vulnerabilities and livelihoods. Yet, many studies on social protection insubSaharan Africa, the Asia Pacific, the Middle East and the North Africa regionsthat have relatively large informal economies have neglected gender relations. It is in line with the gender, soc...

CREDIT RISK MANAGEMENT PRACTICES AND ITS IMPACT ON LOAN REPAYMENT AT ST PETER’S COOPERATIVE CREDIT UNION, KUMASI.

ABSTRACT The study of credit risk has become even more important in the wake of the recent near bankruptcy of two indigenous banks (UT Bank and Capital Bank), more especially among Credit Cooperatives where studies are limit in Ghana. A Credit Cooperative is a financial institution that is owned and controlled by its members and operated for the purposes of promoting thrift, providing credit at low interest rates and providing other financial services to its members. The primary objecti...

THE PERCEPTIONS OF MANAGERS ON THE USEFULNESS OF ACCOUNTING INFORMATION DURING THE DECISION-MAKING PROCESS

ABSTRACT Managerial decision making requires quality, relevant, reliable and accurate accounting information. Accounting information plays a decision-facilitating role since it possesses value relevance capabilities to enhance decision making. Through the use of accounting information, managers are enabled to ascertain the meaning and significance of day-to-day activities of an entity. In this regard, the aim of this study is to examine the perceptions of managers on the usefulness of ac...

Innovation and Best Practice in Mobile Technologies for Development

Introduction/Overview This paper is a review of innovation in the ICT entrepreneurship/mobile internet/mobile related applications space. The paper aims to identify best practice in stimulating innovation in developing countries. Definitions of Innovation We use the standard definitions provided by the UNESCO Institute of Statistics (UIS 2011) of both product innovation and process innovation: Product innovation: “the introduction of a good or service that is new or significantly improved w...

THE INFLUENCE OF CELEBRITY ENDORSEMENT ON CONSUMER BUYING BEHAVIOR IN THE GHANAIAN FASHION INDUSTRY

ABSTRACT This research paper explores the influence of celebrity endorsement on consumer buying behavior in the Ghanaian fashion industry. The objective of the research is to assess the effects of celebrity endorsement and give recommendations to Ghanaian fashion companies about how they can effectively use it. The study’s population consists of all female students of three universities: Ashesi University, Wisconsin University and University of Ghana; out of which a sample of 156 was select...

“Is Ghana’s Higher Education System Delivering Value to Graduate Students?”: A comparison of foreign trained to in-country trained university lecturers in the private university system

ABSTRACT This study seeks to determine whether the graduate higher educational sector in Ghana is providing a sufficiently high quality of education for its clients, namely, the graduate students who eventually become lecturers. The research questions tackled by the study are: Are foreign trained lecturers working in Ghana’s private higher education sector more effective than locally lecturers with regards to teaching quality and ability to earn promotion in a 5- year period? Can any differ...

ASSESSING THE IMPLEMENTATION OF E-GOVERNMENT IN GHANA’S PUBLIC SECTOR

ABSTRACT E-government is becoming a fundamental reform tool for enhancing public administration especially in developing countries like Ghana where public organisations face resource constraints in their delivery of public services. Although studies have given considerable attention to how E-government helps improve public administration, there still exist few studies which aim at comparing the perspectives of both public servants and end-users. Studies are also limited on the long term susta...

EVALUATION OF TRAINING AND DEVELOPMENT OF STAFF PROGRAMMES OF THE INTERNAL REVENUE SERVICES IN GHANA, AT THE HEADQUARTERS

ABSTRACT The study examine the staff training and development programmes of the IRS by; identifying the training and development needs of staff, examining the overall training and development processes, assessing the benefits of training and development as well as examining the challenge facing the effective implementation of staff training and development policies in the IRS. Descriptive and cross-sectional survey designs were adopted for the research and a sample of 240 drawn using simple ...

The Wealth of Plastic Recycling: A Comparison between Plastic Recycling Companies in Accra and one in Gauteng, South Africa, for Improvement Purposes

Abstract Accra, the capital city of Ghana is one of the fastest growing cities in Africa. This has led to the daily generation of about 2,000 tons of municipal waste. Accra faces a situation in which plastics, the second largest component of waste produced is disposed of primarily through dumping and landfills although plastics do not decompose. However, recycling which is a preferable alternative for disposing of plastics and a profitable industry accounts for about 5% of the waste disposal ...

INVESTIGATING THE ATTITUDES AND HABITS OF MIDDLE-INCOME GHANAIANS TO PURCHASING CUT FLOWERS IN ACCRA, GHANA

ABSTRACT The middle-income bracket in Africa is one that is growing and doing so rapidly. Ghana has been identified as having around “46.6% of the population belonging to the middle class who is gaining strength due to increased jobs, wealth, and political participation” (Grail Research, 2012). With this notion in mind, the middle-income bracket is being exposed to varying lifestyle changes as well as opportunities broadening their scope and exposing them to different cultural ideas. The ...


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