Social & Management Sciences

Research Papers/Topics in Social & Management Sciences

IMPACT OF CUSTOMER RELATIONSHIP MANAGEMENT ON THE PERFORMANCE OF HOSPITALITY INDUSTRY IN NIGERIA

There has been growing interest in CRM in recent years in business and other fields of study and practice (Balaram & Adhikari, 2010; Becker et al., 2009; Dimitriadis & Steven, 2008; Ozgener & Iraz, 2006). The concept of CRM has grown over the years in explaining loyalty of customers to a particular business. Various studies on CRM have established that the establishment of a good relationship with clients is the mainstay of having loyal customers that bring much business than non-loyal...

The Impact of Work-Life Conflict on Job Satisfaction: A Comparative Study of Diamond Bank, Access Bank and Skye Bank

ABSTRACTThe purpose of the study is to determine the impact of work-life conflict on job satisfaction. The study was to study the relationship between work flexibility and job satisfaction. The descriptive survey research design was used because the whole population cannot be effectively studied. For the purpose of this research three banks was selected. A sample of one hundred (100) staff was selected using non-random sampling technique, the data collected from questionnaire was analyzed wit...

Immunity & Impunity: Nigeria's Development Albatross

The fundamental flaw in the nation's(Nigeria) constitution which gives immunity to the offices of Governor, the President and the Vice President is aberration which must be chisseled out of the nation's constitution for there to be sustainable growth and development.

Automated teller machine(ATM) and customer satisfaction in Nigeria

ABSRTACT: This study aims at investigating  the satisfaction levels of customers with respect to various aspects of the service quality of ATMs in Nigeria and a problem of robbery and theft ,and  also customers  opinion on various other related issues such as inconvenient features while using the ATM. The study was carried out in lagos state with 100 questionnares administerd and distributed randomly. 98 questionnaires were found useful for the purpose of the study. Data c...

THE EFFECT OF LEADERSHIP ON WORKERS PERFORMANCE IN AN ORGANIZATION

The effect of leadership on workers’ performance plays an important role in the overall performance of the organization. In order words, leadership styles contribute to either high or low performance of an organization. The ability of the leader to effectively manage an organization can determine to a large extent the success or failure of the organization. A leader in running an organization is faced with many challenges and stiff competition in an ever changing environment, therefo...

Emotional Intelligence and Conscientiousness as predictors of Job Performance

Abstract The objectives of this research is to investigate the predictive power of Emotional Intelligence, its four composite scales and Conscientiousness among the inspector, rank and file of the Nigeria Police Force. A survey design method was adopted and data were collected through self-administered questionnaire from a sample of 189 personnel of the categories identified. The standard multiple regression analysis was performed to determine the predictive power of each of the indepe...

ANALYSIS OF INTERNAL AUDITING DEPARTMENT AND ITS EFFECTIVE ON NIGERIA PUBLIC ENTERPRISES.

TABLE OF CONTENTSTitle Page iCertification iiDedication iiiAcknowledgements ivTable of Content viCHAPTER ONE: BACKGROUND OF THE STUDY 11.1 Background of the Study 11.2 Statement of the Problem 61.3 Aims and Objective of the Study 71.4 Research questions 71.5 Research hypothesis 81.6 Significance of the study 101.7 Scope of the Study 111.8 Plan of the Study 121.9 Definition of Terms 13CH...

CRIMINAL JUSTICE SYSTEM THE NIGERIAN PERSPECTIVE

This paper discusses and highlights the various lapses of the Nigerian Criminal Justice System and provides data as to the number of awaiting trial inmates in the Nigerian prison and it outlines various ways to curb the menace of over crowding in the Nigerian prisons with awaiting trial inmates.

ENTREPRENEURSHIP AS A CATALYST FOR IMPROVING THE STANDARD OF LIVING IN NIGERIA

ABSTRACTThis work examined entrepreneurship as a catalyst for improving the standard of living in Nigeria, the objectives of this, is to find out how entrepreneurship programmes have contributed to the development of Nigeria economy specifically in Kabba bunu Local Government Area. Information on this study was obtained from both primary and secondary sources. A sample size of 60 (sixty) respondents was selected using simple-random sampling technique. The hypotheses formulated were...

The Importance of Technology in Data Gathering

One of the major challenges the country,  Nigeria,  is battling with is insecurity. Insecurity as a result of multiple terrorist attacks, robbery incidents, kidnappings and so on.  It is this writer's belief that this appalling narrative in our national consciousness can be re-written.  This terrifying incidents (many)  can be forestalled with a more robust data/intelligence gathering mechanism. In this article,  readers will be able to get an insight into the th...

Change Leadership in Nigeria

'Change and leadership in Nigeria', this article seeks to relate the roles of leadership to effect lasting, life changing and positive change in Nigeria. This work also itemise some of the pitfalls leaders who wants to effect positive change in their generation should avoid. "The only way that we can live is if we grow. The only way that we can grow is ifwe change. The only way that we can change is if we learn. The only way that we can learn is if we are exposed. And the only way that w...

Social media politics

Political parties’ interaction strategy and practice on Facebook is the topic of this article. Political parties and individual politicians can use social media to bypass media and communicate directly with voters through websites and particularly social media platforms such as Facebook. But previous research has demonstrated that interaction on social media is challenging for political parties. This study examines the disparity between interaction strategy and online responsiveness a...

Political Advertising and Media Campaign During the Pre-election Period: A Comparative Study Commissioned by the OSCE Mission to Montenegro May/July 2017

The present Comparative Study provides for a results of the work performed and the relevant findings within the project "Political advertising and media campaign during the pre-election period", commissioned by the OSCE Mission to Montenegro, under the project number 2700395. As required in the Terms of Reference, this Study represents a part of the project "Support to Media Institutions, Information Pluralism, Freedom of Media and Safety of Journalists in Montenegro".The aim of the Comparati...

Control Strategies and integration mechanisms- Applied Human Resource Management

Executive SummaryThe recent quest for businesses to go global and establish their presence internationally has been attributed to globalization. Various organizations have become multinational corporations in a bid to participate in the global playing field. These multinational corporations have a common goal which is to have a competitive advantage over their rivals, especially those who operate in the same sector or industry. A successful establishment of an MNC’s presence overseas is dir...

CONTROL STRATEGIES

Executive SummaryThe recent quest for businesses to go global and establish their presence internationally has been attributed to globalization. Various organizations have become multinational corporations in a bid to participate in the global playing field. These multinational corporations have a common goal which is to have a competitive advantage over their rivals, especially those who operate in the same sector or industry. A successful establishment of an MNC’s presence overseas is dir...


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