Abstract: CRM programs around the world have generally struggled to achieve the desired benefit, owing to organizations' failure to master this increasingly evolving market competency at a strategic level. Furthermore, in this information period, Customer Relationship Management (CRM) is a must-have for any company. Against this backdrop, the study assesses Mascom wireless CRM initiatives in order to enhance current trends and build future relationships in order to remain viable. Likewise, t...
Abstract: Knowledge about cooking was traditionally shared orally and handed down through generations in written form or as an oral recipe. These specifications or instructions are a society’s claims that provide a unique arena between science and society. This research is an overview of a destinations’ cultural heritage preservation of indigenous cuisine through culinary claims using the examples from Africa and Zimbabwe and particularly from the Karanga, Korekore and Manyika ethnic gro...
Abstract: The study investigates whether policies, both regional and country-specific, should mainly focus on accelerating economic growth in the region to reduce youth unemployment in the SADC region. In this endeavour, the study is based on Okun’s law which prescribes that unemployment rates should generally begin to fall when economic growth rates rise above the economy’s potential. The study uses panel data for selected SADC countries whose annual youth unemployment rate is above the...
Abstract: The study aimed at examining the impact of Covid-19 on the informal sector in Gaborone, Botswana. The problem is that the informal sector has been badly affected by the pandemic. A quantitative research approach was employed, and a quantitative descriptive research design provided a road map that was used to fulfil this research. Convenience sampling was used to gather a sample of 60 participants from the informal sector businesses which employ less than five people and has been op...
Abstract: This study focuses on investigating the effects of Covid-19 on the alcohol industry in Botswana. The research was carried out in Broadhurst Industrial, Gaborone (Botswana) where Kgalagadi Breweries Limited is located. The main aim of the research was to establish the perceptions of lower, middle and top managers regarding the effects of Covid-19 on KBL in Gaborone, Botswana. The researcher used positivism research philosophy because of its nature to accommodate large sample sizes. ...
Abstract: This chapter introduces the concept of financial globalization and examines the factors driving financial globalization in emerging and developing market economies. The role of financial globalization in driving the development and strengthening of the financial sector, sustainable economic growth, and the nature of innovations are explored. On a broader scale, there is a need to understand the developments in global financial innovation and their implications for developing and em...
Abstract: Zimbabwe experienced hyperinflation (2000-2008) followed by dollarization from 2009 onwards which had implications on dividend policy. In this context, this study isolates the main determinants and examines their behaviour across the distribution of dividend policy. The study employs quantile regression analysis and a sample of 30 firms listed on the Zimbabwe Stock Exchange (ZSE), covering the period 2000 to 2016. The fixed effects (FE) analysis is applied as a base model. The m...
Abstract: Academic discourse has given much attention to crisis management, a logical trend given that crises have profound implications on businesses and on consumers’ behaviour. A core premise that has featured prominently, and indeed remains a core research interest, is public health-related crisis. Underpinned on that business and consumers’ behaviour implication foundation, this study aims to contribute to the public health crisis management literature, albeit from a retail mark...
Abstract: It is conspicuous that the mainstream financial system in the EU is transforming into a sustainable financial system by a supra/national policy and institutional framework for meeting the goals of SDGs and the targets of the Paris Agreement for climate change together with Nationally Determined Contribution. However, Botswana or Sri Lanka has no such framework. Hence, a need of the hour has arisen to evaluate the sustainable finance policies in Botswana, Sri Lanka, together with t...
Abstract: Most of the knowledge-based economies (KBEs) operate in a neoclassical economic model that does not recognize the importance of natural resources and sustainability beyond the market forces. In contrast, KBEs that rely on endogenous factors harmonize with the enlightened anthropocentrism for sustainable development with scientific and technical abilities to design the ecological system for infusing human values into nature. For example, the Quintuple Helix Model of Innovation. In t...
Abstract: This paper explores the inter-connectedness of remittances and financial development and how their associated covariates such as savings, investment, money supply and economic growth are impacted by this relationship. The study employs a panel vector autoregression (P-VAR) estimation technique, and the generalized methods of moments (GMM) are applied after removing fixed effects and lagged regressors are used as instruments to have consistent estimators. The main findings of the st...
Abstract: The quest for the diversification of Botswana’s mineral-led economy necessitates an examination of other performing ones such as the Tourism-Transport and Finance-Consulting small service sectors which have been identified as also contributing immensely to its economy. So, this paper investigates variations in market orientation and performance among small service firms in Botswana. In more specific terms, it involves analysis of variations with regard to tourism-transport and fi...
Abstract: The research investigates into the impediments and the best practice use of derivatives in Zimbabwe, Botswana and South Africa. The research has been based on a mixed method research approach. The significance of the study has been to identify the gaps in the use of derivatives and the factors that have given rise to the gaps. It has been revealed that Banks in Zimbabwe only use the simple forward agreements derivative to hedge risk. In Botswana only simple forward agreements, fore...
Abstract: The main objective of the study was to investigate the role of motivation on students and teachers looking further within corridors of Limkokwing University, Botswana. The study looked further on identifying factors that influenced performance of teachers and students in higher education as well as investigating motivation strategies that can be employed within the education sector to better academic performance. The study adopted a case study design using qualitative technique. Th...
Abstract: This study investigated critical factors influencing the performance of small businesses in Lesotho. A sample of owners/managers of small firms completed the questionnaires which helped to arrive at a successful outcome. A review of literature and inquisitiveness was the basis for the conception and foundation of the research study. The researcher gave a background information of small firms business in Lesotho and went further to discuss some theories which helped to get a better ...