Abstract The study examined the nature of factors that influence customer care on quality service. Bank Commercial du Rwanda Limited is the largest government bank in the country. It is now thirty nine years old and has IO branches and 6 agencies throughout the country. The sample of employees of the bank, retail and corporate banking customers was drawn from the Bank Commercial du Rwanda. Data was collected using questionnaires to retail clients in the branch and corporate clients as well as...
ABSTRACT Currently, the banking industry is experiencing an exponentially increasing competition among other challenges like government regulations. Therefore, to curb these challenges and be sustainable in the fragile business environment, banks have shifted their focus towards appealing to the public in order to create a good corporate image through philanthropic, ethical, economic and community based practices. The general objective of the study was to investigate Corporate Social Respons...
TABLE OF CONTENTS DEDICATION ...................................................................................................................... i DECRARATION ................................................................................................................ ii APROV AL ........................................................................................................................ iii TABLE OF CONTENTS ......................................................................
ABSTRACT Many studies show a positive correlation between staff training and firm productivity, explaining why firms, including Kenyan Sugar Sector Finns, use it. However, many training programs exist leading to choice dilemma. Some firms employ particular training programs and reap the benefit in terms of improved perfonnance, while others employ other training programs and do not. This variability shows that some particular training programs have greater contributory magnitude to organizat...
ABSTRACT This study was set out to establish the extent to which customer care affects organizational performance in chase bank. Specifically the study was to establish Roles of customer care in the performance of an organization in the competitive environment, ways of improving customer care service, establish the problems or weakness of customer care in chase bank. The findings of the research revealed that customer care has a number of benefits, these include enthusiastic customers tell o...
ABSTRACT The purpose of the study was to establish the effects of Female Genital Mutilation on girl child education. With the following objectives; to establish the effects of Female Genital Mutilation on examination grades of female pupils in final examination in Benet sub-county, to find out the effects of Female Genital Mutilation on school attendance of female pupils in Benet sub-county, to establish the impact of Female Genital Mutilation on school enrolment /drop out in Benet sub �...
ABSTRACT Strategic procurement is the process of creating alignment and consistency of action that establishes the long range objectives and overall strategy by which procurement function fulfills its mission. It entails the transformation of an organization’s mission, goals, and objectives into measurable activities to be used to plan, budget and manage the procurement function. During the last two decades procurement has undergone profound changes. Policy makers, academicians and practit...
TABLE OF CONTENTS DECLARATION. APPROVAL II DEDICATION ACKNOWLEDGEMENT LIST OF ABBREVIATIONS v LIST OF TABLES LISTOF FIGURES CHAPTER ONE:JNTRODU~TION 1.0 Introduction i 1.1 Background of the study 1 1.1 Statement of the Problem 3 1.2 Objectives of the study 3 1.2.1 General objective 3 1.2.2 Specific objectives 3 1.3 Research Questions 4 1.4 Scope of the study 4 1.4.1 Geographical scope 4 1.4.2 Content scope 4 1.4.3 Time scope 4 1.5 Significance of the study 4 1.6 Definitions of key terms 5 CHA...
ABSTRACT This research focused on the budgetary control and organizational performance in Bakhresa Grain Milling (U) Ltd (Azam) with four major objectives: Establishing how budgetary control are being used in Bakhresa Grain Milling (U) Ltd (Azam), Whether there is a relationship between budgetary control and organizational performance, establish whether budgetary control has improved occurrence and reliability of the company and to examine the challenges Bakhresa Grain Milling (U) Ltd (Azam)...
Abstract This Study Was Intended To Explore "Stress Management And Employee Performance Of Commercial Micro Finance (U) Ltd" As Employees Being Indentified From The Organization As Respondents. The Objective Of The Study Were To How Stress Came To Be Managed And Effects Of Stress On Employee Performance Of Commercial Micro Finance (U) Ltd. The Research Proved That Stress Management Is Very Important In Any Organization In Order To Attain Maximum Performance Out Of Employees.
ABSTRACT The topic was based on the accounting information systems on the performance of world Health Organization. The objectives of the study were the level of accounting information system and world Health Organization in Kampala, the Uganda. Level of performance and world Health Organization in Kampala Uganda, to determine if there was a big difference in the level of accounting information system and performance of World Health Organization, and to determine if there was significant rel...
Abstract This study was set to determine the contribution of Purchaser-Supplier relationship to the effective performance of the Purchasing Department. The Study looked specifically to the relationship to requirement specification, profit leverage, quality assurance and better deliveries and lead time reduction. The study used a survey approach in research design. was gathered using questionnaires. The questions were also used as interview questions where questionnaire was not applicable. Th...
AJ3STRACT The study sought to exam me the impact of corruption on service delivery in local government in Uganda: a case study of Makinclye Division. Kampala District. The study objectives were~ to identify the causes of corruption within the local government, to establish the possible measures to overcome corruption within the local government and to i~nd out the effects of corruption on service delivery in local governments. A cross sectional survey was used in the course of the study. Both...
Abstract This Study Investigated The Effects Of Polygamous Marriage On Poverty In Gomba District. The First Objective Was To Find Out The Impacts Of Polygamous Marriage On Poverty Levels In The Households, The Study Showed That The Impacts Like High Population Increase That Leads To Pressure On Land Thus Conflicts Also Poor Education Due To Lack Of Fees Thus Unemployment Creation Which Was Kept Many Of Them In Absolute Poverty. The Second Objective Was To Examine The Causes Of Polygamous Marr...
ABSTRACT Principal leadership styles had been recognized by educationists and other stakeholders across the world as a key aspect of an education system. It had been used to judge the level of discipline of learners. Student discipline in learning institutions had received high attention, not only in Kenya but all over the world. In fact many education researchers across the globe have been concerned with the question of the factors that contribute to variation in student discipline among s...